Sterilization/Administrative Assistant - Grasslands Dental Care

Dentalcorp Health Services LTD.; Kamloops; On-site; CAD 37,000 - 41,000; Full time

Benefits offered by this job

RRSP matching

Gym discounts

Insurance savings

Employee and Family Assistance Program

Job summary

Grasslands Dental Care in Kamloops is seeking a dental administration and sterilization team member. Join a collaborative practice led by Dr. Sunny Sangha, with opportunities to work with leading clinicians and access advanced technologies.

The role emphasizes welcoming patients, handling calls and scheduling, processing billing and insurance, and maintaining sterilization standards in a fast-paced dental environment. On-site position with potential for growth.

Qualifications

• Previous dental administration and/or sterilization experience preferred.
• Experience with dental software programs is considered an asset.
• Knowledge of IPAC standards and sterilization procedures is an asset.
• Completion of an accredited Dental Assisting or MDRT program is preferred.

Responsibilities

• Welcome and assist patients upon arrival, creating a warm and positive first impression.
• Manage incoming patient calls, inquiries, appointment scheduling, confirmations, and cancellations.
• Optimize daily appointment schedules and manage patient recalls and records.
• Process patient billing, payments, insurance claims, and respond to fee inquiries.
• Sterilize, package, and store dental instruments per IPAC standards and provincial regulations.

Skills

Communication skills

Organizational skills

Multitasking

Teamwork

Education

Accredited Dental Assisting program

MDRT program (preferred)

Tools

Dental software

Job description

Get to Know Us:

Grasslands Dental Care is a full-service dental practice offering general dentistry, cosmetic procedures, laser treatments, professional cleanings, checkups, fillings, and restorations. Led by Dr. Sunny Sangha, we are committed to providing exceptional patient service, continuous learning, and innovative technology.

Presently in need of a new team member to join us! The team at Grasslands Dental Care is excited to meet YOU! We recently polled our team for the top three things they LOVE about working here, and we had a unanimous response: Coworkers! We have a fantastic team that supports each other to be our best every day. Room for growth and branching out. Our team members have plenty of opportunities to evolve, and we're looking for our next fabulous team member. Positive environment. We are full of encouragement, team collaboration and great lunches! You'll also have the opportunity to work alongside leading clinicians, access advanced treatment technologies, and benefit from comprehensive training and development support. We're excited for you to join our team and grow with us in beautiful Kamloops!

Schedule:

Monday-Friday: 32-40 hrs/week

What Sets Us Apart:

• Grow Without Limits: We'll match your ambition, curiosity and drive to be your best with award-winning education, hands-on experience, real recognition and proven pathways that grow your expertise on your terms
• Brilliant Rewards: Competitive pay with annual reviews, RRSP matching to grow your future, and a comprehensive total-rewards package, which includes gym discounts, insurance savings, entertainment deals, and more, along with access to our Employee and Family Assistance Program
• Build Your Career with Us: Be part of a team that shares expertise, tackles challenges together, and works with modern technology, tools, and systems so you can focus on what matters most: patient care, professional development, and practice growth
• Culture & Flexibility: Career development with industry-leading CE, social and networking events, and a flexible, work-life balanced environment that supports your professional growth

The wage for this position is $27-$30/hour depending on skills, experience, and location.

Your Role:

• Welcome and assist patients upon arrival, creating a warm and positive first impression.
• Manage incoming patient calls, inquiries, appointment scheduling, confirmations, and cancellations.
• Optimize daily appointment schedules, manage patient recalls, and maintain accurate patient records.
• Process patient billing, payments, insurance claims, and respond to fee inquiries.
• Clean, package, sterilize, and store dental instruments in accordance with IPAC standards and provincial regulations.
• Operate and monitor sterilization equipment, ensuring proper testing, documentation, and compliance.
• Maintain a clean, safe, and organized sterilization area while supporting efficient clinical operations.
• Collaborate with administrative and clinical teams to ensure a seamless patient experience.

About You:

• Previous dental administration and/or sterilization experience is preferred.
• Experience with dental software programs is considered an asset.
• Knowledge of IPAC (Infection Prevention and Control) standards and sterilization procedures is an asset.
• Completion of an accredited Dental Assisting or Medical Device Reprocessing Technician (MDRT) program is preferred.
• Strong communication, organizational, and multitasking skills.
• Friendly, patient-focused, and comfortable working in a fast-paced dental environment.
• Ability to work collaboratively with both administrative and clinical teams.

Application Information:

Candidates must be legally authorized to work in Canada. We are committed to building a workforce that reflects the diversity of the communities and patients we serve. While we thank all applicants for their interest, only those selected for further consideration will be contacted. Applicants who require accommodation during the application or hiring process are encouraged to contact our Recruitment Team; all requests will be reviewed and addressed on a case‑by‑case basis. Our purpose is to provide the best care for our patients. We empower our people and our practices with resources and technology to deliver exceptional care and patient outcomes. We are the future of dentistry: a network-driven, entrepreneurial approach with the knowledge, scale and cut-edge technology to transform healthcare in Canada.