Starbucks Supervisor

Canad Inns; Winnipeg; On-site; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Employee discounts

Flexible schedules

Education assistance

Scholarships

Staff events

Job summary

Canad Inns is seeking a Supervisor to oversee Starbucks operations within our Manitoba locations. The role emphasizes outstanding customer service, daily operational efficiency, and strict adherence to company standards.

You will lead team members, provide training and coaching, and support recruitment and development while maintaining a positive work environment. Evening/weekend availability may be required.

Qualifications

• Minimum 1 year of experience in a customer service, retail, hospitality, or related environment.
• Previous leadership or supervisory experience is considered an asset.

Responsibilities

• Provide leadership, direction, and support to team members.
• Assist the Manager in overseeing daily operations and achieving operational goals.
• Train, coach, and support employees to ensure company standards are met.
• Deliver and promote exceptional customer service by addressing customer needs and resolving concerns.
• Monitor workflow, productivity, cleanliness, and safety standards.
• Assist with opening and closing procedures, inventory control, and operational processes.
• Ensure compliance with cash handling, health and safety, and company policies.
• Foster a positive and productive work environment.
• Perform hands‑on duties as required and support all areas of the operation.
• All other duties as assigned.

Skills

Leadership

Communication

Interpersonal skills

Customer service

Team motivation

Tools

POS systems

Job description

The successful candidate will demonstrate outstanding operational and customer service standards while supporting all areas of the Starbucks operation. The Supervisor is responsible for overseeing daily Starbucks operations, leading team members, and ensuring exceptional customer service, operational efficiency, and compliance with company standards. This role supports management by upholding company standards, monitoring team performance, providing training and coaching, and delivering hands‑on leadership to ensure efficient daily operations. The Supervisor may also assist with employee recruitment, onboarding, and development while fostering a positive and productive work environment.

Key Responsibilities:

• Provide leadership, direction, and support to team members.
• Assist the Manager in overseeing daily operations and achieving operational goals.
• Train, coach, and support employees to ensure company standards are met.
• Deliver and promote exceptional customer service by addressing customer needs and resolving concerns.
• Monitor workflow, productivity, cleanliness, and safety standards.
• Assist with opening and closing procedures, inventory control, and operational processes.
• Ensure compliance with cash handling, health and safety, and company policies.
• Foster a positive and productive work environment.
• Perform hands‑on duties as required and support all areas of the operation.
• All other duties as assigned.

Qualifications:

• Minimum 1 year of experience in a customer service, retail, hospitality, or related environment.
• Previous leadership or supervisory experience is considered an asset.

Essential Competencies:

• Strong leadership, communication, and interpersonal skills with the ability to motivate and support team members.
• Commitment to delivering exceptional customer service and building positive customer relationships.
• Strong problem‑solving, decision‑making, organizational, and time management skills.
• Ability to multitask, prioritize responsibilities, and perform effectively in a fast‑paced environment.
• Ability to work independently and as part of a team while fostering a positive and collaborative workplace culture.
• Demonstrates integrity, professionalism, accountability, adaptability, and a results‑oriented approach.
• Understanding of the importance of punctuality, efficiency, quality standards, and customer satisfaction.
• Maintains a professional, welcoming, and hospitable environment that ensures all guests feel valued and respected.

Physical Requirements:

• Ability to stand and walk for extended periods.
• Ability to bend, reach, kneel, and perform repetitive movements as required.
• Ability to lift, carry, push, and pull up to 40 lbs.
• Ability to operate point‑of‑sale systems, coffee equipment, and other operational tools.
• Ability to communicate effectively with customers and team members.

Working Conditions:

• Fast‑paced work environment.
• May require evening, weekend, and holiday availability.
• Frequent interaction with customers, employees, and management.

Our benefits to support your success:

• Strong personal as well as professional development.
• Continued education assistance, Scholarships.
• Employee Canadvantage Rewards Program.
• Employee Discounts, including meals, room rates, and more!
• Employee Events including Staff BBQs, Holiday Parties, Sporting Events, Contests, Prize Draws, and more!
• Career Growth Opportunities.
• Flexible Schedules.

About Canad Inns:

Canad Inns is Manitoba's premier Hospitality Service Provider, with a presence in Winnipeg, Brandon, Portage la Prairie, and Grand Forks. As a leading player in the hospitality industry, we are dedicated to delivering exceptional service and excellence to our valued guests. At Canad Inns, we operate with dedication to mutual trust and respect, honesty, openness, and the highest ethical standards across all facets of our business. We believe in fostering lasting relationships, both with our guests and within our dynamic team.
Our work culture thrives on the principles of collaboration, a positive environment where employees can achieve success. Valuing the unique talents of each team member, we encourage personal development and growth. We are committed to fostering a diverse and inclusive workplace and believe in the strength that comes from embracing unique perspectives and experiences. Carefully selecting our team members, we invest in the growth and well‑being of those who become part of our company.

We provide reasonable accommodations to qualified persons with disabilities following Canad Inns standards.

Thank you for considering a career with Canad Inns. We look forward to reviewing your application and potentially welcoming you to our team.