Guest Services Manager

Canad Inns; Winnipeg; On-site; CAD 45,000 - 65,000; Full time

Benefits offered by this job

RRSP matching contributions up to 3%

Comprehensive Group Benefit Program

Employee Rewards Program

Employee Meal Plan

Wellness benefits

Career Growth Opportunities

Job summary

Canad Inns is seeking a hands-on Guest Services Manager to lead front desk and bell operations in Winnipeg. You will work closely with the General Manager to maximize revenue, maintain service standards, and oversee day-to-day guest interactions across the department.

The role emphasizes managing staff, implementing service strategies, and ensuring confidentiality. Ideal candidates have 2–3 years of guest services leadership experience and proficiency with Maestro PMS and MS Office.

Qualifications

• 2–3 years of experience as a Guest Services Manager or equivalent.
• Hands-on experience with Maestro PMS software preferred.
• Proficient with Microsoft Office Suite and Excel.
• Excellent written and oral communication.
• Strong attention to detail and organization.
• Experience with database management and record keeping.
• Understanding of guest room revenue management.
• Maintain confidentiality.

Responsibilities

• Oversee front desk and bell staff and manage service delivery.
• Monitor revenue management and rate controls for profitability.
• Analyze financial results and take corrective actions as needed.
• Develop and implement department business strategies.
• Ensure high standards of guest interactions and service.
• Maintain working knowledge across all Guest Services roles.

Skills

Maestro PMS

Excel

Communication

Organizational skills

Confidentiality

Database management

Revenue management understanding

Guest services leadership

Tools

Microsoft Word

Job description

Summary: This position is focused on providing guest services management and supporting the hotel in all aspects, while maintaining 100% guest satisfaction. Working closely with the General Manager and other managers as a hands-on employee you will be responsible for the overall service delivery from the front of the house including front desk staff and bell staff. To ensure standards are being met and that revenues are maximized through effective revenue management and rate controls.

Responsibilities include but are not limited to:

• Ensure that the budgeted profit of the department is maintained, financial results are properly analyzed, and appropriate action is taken in areas of poor performance.
• Participate in the development of business strategies which are aligned with the overall objectives of the hotel. Develop and implement business strategies for the department.
• Oversee daily service and customer interactions.
• Develops and implements strategies and practices which support employee engagement.
• Stays current with ratings and offers with programs such as Expedia.
• As a working manager, be proficient in all Guest Services positions.

This description is not intended to be all-inclusive and can be changed or additional duties added as necessary.

Qualifications:

• At least 2-3 years of experience as a Guest Services Manager or equivalent role.
• Hands-on experience with Maestro PMS software preferred.
• Proficient in Microsoft Office Suite, including advanced Word and Excel skills.
• Exceptional oral and written communication skills.
• Strong attention to detail and organizational proficiency.
• Experience in database management and record keeping.
• Good understanding of hotel guest room revenue management.
• Able to exhibit a high level of confidentiality.

Our benefits to support your success:

• RRSP matching contributions up to 3% of an employee's pre-tax salary.
• Comprehensive Group Benefit Program featuring Extended Health Care.
• Participation in the Employee Canadvantage Rewards Program.
• Discounts on food and beverages through the Canadvantage Employee Food & Beverage Discount, applicable to restaurants, room rates for both employees and their guests.
• Canad Inns Meal Plan, providing one complimentary meal per working day.
• Employee Engagement Events such as Staff BBQs, Holiday Parties, Sporting Events, Contests, Prize Draws, and more.
• Employee Referral Program.
• Wellness Benefits, including discounts for fitness facilities and access to the Employee Assistance Program.
• Career Growth Opportunities.

About Canad Inns:

Canad Inns is Manitobas premier Hospitality Service Provider, with a presence in Winnipeg, Brandon, Portage la Prairie, and Grand Forks. As a leading player in the hospitality industry, we are dedicated to delivering exceptional service and excellence to our valued guests. At Canad Inns, we operate with dedication to mutual trust and respect, honesty, openness, and the highest ethical standards across all facets of our business. We believe in fostering lasting relationships, both with our guests and within our dynamic team.
Our work culture thrives on the principles of collaboration, a positive environment where employees can achieve success. Valuing the unique talents of each team member, we encourage personal development and growth. We are committed to fostering a diverse and inclusive workplace and believe in the strength that comes from embracing unique perspectives and experiences. Carefully selecting our team members, we invest in the growth and well-being of those who become part of our company.

We provide reasonable accommodations to qualified persons with disabilities following Canad Inns standards.

Thank you for considering a career with Canad Inns. We look forward to reviewing your application and potentially welcoming you to our team.