Stage Experience Lead - Full Time

Sephora USA; Edmonton; Presencial; CAD 28 000 - 32 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Performance bonus

Benefits program

Learning & development

Resumo da oferta

Sephora Canada is seeking a Stage Experience Lead for a full-time, on-site role at our Edmonton Windermere location. You will oversee multiple departments, coach staff, and ensure exceptional client service while supporting in-store events and driving sales performance.

The role requires 1–3 years in a similar environment, strong communication skills, and the ability to build capable teams that train others to deliver Sephora’s signature client experience.

Qualificações

• 1–3 years of experience in a similar role at a high-volume store.
• Excellent verbal and written communication with the ability to influence partners at all levels.
• Ability to build and train teams to drive sales and client service excellence.

Responsabilidades

• Oversee all sales floor departments within the Sephora location (Beauty, Skincare, Fragrance, Haircare or a combination).
• Coach and provide timely feedback on performance; conduct regular check-ins with direct reports.
• Support in-store events to meet store goals and client needs.
• Ensure staff consistently execute Sephora’s selling model and deliver outstanding client service.
• Collaborate with the Store Manager to address client feedback and drive business opportunities.

Conhecimentos

Experience in similar role

Descrição da oferta de emprego

Job ID: 298814Store Name/Number: AB-Currents of Windermere (1678)Address: 5236 Windermere Blvd., Edmonton, AB T6W 0L9, Canada (CA)Full Time/Part Time: Full TimePosition Type: RegularVacancy Status: This position is for an existing, open vacancyThe Stage Experience Lead - Full Time will be assigned to oversee all sales floor departments within a specific Sephora location. This can include Beauty, Skincare, Fragrance & Haircare or a combination of these areas. An Assistant Manager, Client Experience is responsible for ensuring that all members of their team execute Sephora’s selling model and provide outstanding client service so that the store achieves and exceeds company objectives.Client Experience. Ensure all on-stage cast properly execute Sephora’s selling model. Support the timely response to all client feedback per department. Partner with their direct manager to action client-related issues/feedback tool the client service hotline or through direct feedback from clients.Embracing Innovation. Support all World selling cast being properly trained in all Client Interactive Technology.Event Management. Support in-store events as needed ensuring that these events help the store achieve its goals as well as client needs.Performance Assessment & Development. Be aware of and coach to any performance management situations within the assigned area of the store. Ensure timely feedback for improvement is delivered and followed up on as necessary. Participate in regular check-ins with direct reports.Entrepreneurial Spirit. Demonstrate a strong understanding of the store’s sales performance and business opportunities.We’d love to hear from you if…You have one to three years’ experience in a similar role at a similar volume store or equivalent internal experience.You have excellent verbal/written communications skills and the ability to influence business partners at all levels in a clear and concise manner.You have proven ability to create teams by attracting and identifying talented store leaders who can train and develop cast to drive sales and deliver outstanding client service.Meaningful RewardsThe compensation ranges between CAD$20.00 - CAD$23.55/hr. In addition, you may be eligible for performance-based bonus opportunities, a competitive benefits program, and robust learning and development initiatives aimed at promoting employee support and recognition.The final pay offered will depend on various factors, including but not limited to the actual qualifications and experience of the individual, and any additional non-discriminatory, legitimate business factors relevant to the position and/or location.Sephora Canada is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions.As part of our commitment to transparency and efficiency, we would like to inform you that we utilize Artificial Intelligence (AI) technologies in our recruitment process to assist in the initial screening and evaluation of applications.