Stage Experience Lead - Full Time

sephora.com; Langford; On-site; CAD 31,000 - 39,000; Full time

Benefits offered by this job

Performance bonus

Benefits program

Learning & development initiatives

Job summary

Sephora Canada in Langford, BC is seeking a Stage Experience Lead to oversee all sales floor departments at the BC-Millstream Village location. The role focuses on delivering Sephora’s selling model and outstanding client service while guiding a team toward store objectives.

You will manage client feedback, train staff on interactive technology, support in-store events, and drive performance development with regular coaching and feedback.

Qualifications

• One to three years’ experience in a similar role at a similar volume store.
• Excellent verbal and written communications skills; ability to influence business partners.
• Experience creating teams by attracting and developing store leaders to train cast.

Responsibilities

• Oversee all sales floor departments and ensure Sephora’s selling model is followed.
• Support timely response to client feedback and address issues with store leadership.
• Assist in-store events to help the store meet goals and client needs.
• Coach performance, provide timely feedback, and conduct regular check-ins with direct reports.
• Demonstrate an entrepreneurial spirit by understanding store performance and opportunities.

Skills

Client service

Leadership

Verbal & written communication

Team building

Event support

Job description

Store Name/Number: BC-Millstream Village (1600)

Address: 2401 Millstream Road C105, Langford, BC V9B 6A3, Canada (CA)

Full Time/Part Time: Full Time

Position Type: Regular

The Stage Experience Lead - Full Time

will be assigned to oversee all sales floor departments within a specific Sephora location. This can include Beauty, Skincare, Fragrance & Haircare or a combination of these areas. An Assistant Manager, Client Experience is responsible for ensuring that all members of their team execute Sephora’s selling model and provide outstanding client service so that the store achieves and exceeds company objectives.

• Client Experience. Ensure all on-stage cast properly execute Sephora’s selling model. Support the timely response to all client feedback per department. Partner with their direct manager to action client-related issues/feedback tool the client service hotline or through direct feedback from clients.
• Embracing Innovation. Support all World selling cast being properly trained in all Client Interactive Technology.
• Event Management. Support in-store events as needed ensuring that these events help the store achieve its goals as well as client needs.
• Performance Assessment & Development. Be aware of and coach to any performance management situations within the assigned area of the store. Ensure timely feedback for improvement is delivered and followed up on as necessary. Participate in regular check-ins with direct reports.
• Entrepreneurial Spirit. Demonstrate a strong understanding of the store’s sales performance and business opportunities.

We’d love to hear from you if…

• You have one to three years’ experience in a similar role at a similar volume store or equivalent internal experience.
• You have excellent verbal/written communications skills and the ability to influence business partners at all levels in a clear and concise manner.
• You have proven ability to create teams by attracting and identifying talented store leaders who can train and develop cast to drive sales and deliver outstanding client service.

Meaningful Rewards

The compensation ranges between CAD$22.85 - CAD$28.55/hr.

• performance-based bonus opportunities
• a competitive benefits program
• robust learning and development initiatives aimed at promoting employee support and recognition.

The final pay offered will depend on various factors, including but not limited to the actual qualifications and experience of the individual, and any additional non-discriminatory, legitimate business factors relevant to the position and/or location.

Sephora Canada is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions.

As part of our commitment to transparency and efficiency, we would like to inform you that we utilize Artificial Intelligence (AI) technologies in our recruitment process to assist in the initial screening and evaluation of applications.