Staffing Support Worker

Northwest Employment Works; Northwestern Ontario; On-site; CAD 52,000 - 64,000; Full time

Benefits offered by this job

Competitive salary

Pension plan

EFAP program

Staff recognition and events

Career development

Job summary

The City of Thunder Bay is seeking a Staffing Support Worker to help coordinate staffing schedules and support workforce planning for Pioneer Ridge. You’ll ensure timely placement of staff to support resident care and operational needs in a collaborative, respectful environment.

You will work with care teams, payroll, and administrative staff to maintain schedules, participate in orientation and training, and contribute to ongoing quality improvement in scheduling and staffing processes.

Qualifications

• Requires a minimum of three years’ scheduling experience, preferably in a large institutional setting.
• Understanding of long-term care staffing needs and related regulations.
• Ability to apply scheduling rules and guidelines accurately.
• Ability to collaborate effectively with supervisors, co-workers, staff, and the public.

Responsibilities

• Coordinate staffing requirements for Pioneer Ridge to meet operational needs.
• Maintain a master schedule, arrange staff replacements, and manage vacation selection per collective agreements and ESA requirements.
• Archive scheduling data and time sheets according to corporate policies.
• Assist in scheduling educational sessions and orientation for all Pioneer Ridge staff.
• Support filling vacancies and rotations in collaboration with Supervisors, payroll, and Admin staff.
• Create new schedules as required to respond to changing needs.
• Participate in quality improvement initiatives related to staffing and scheduling software.

Skills

Scheduling

Administrative support

Communication

Education

Secondary school diploma

Job description

Support Staffing. Help Ensure Quality Care. Make An Impact.

At the City of Thunder Bay, Our City Runs on People Like You. Together, we are building a workplace where everyone belongs—where your organizational skills, attention to detail, and commitment to service help support the delivery of quality care to residents at Pioneer Ridge.

Here, you’ll play an essential role behind the scenes, coordinating staffing schedules, supporting workforce planning activities, and helping ensure care teams have the resources they need to provide exceptional service. You’ll be part of a workplace that values respect, fosters growth, and promotes a culture of collaboration, accountability, and compassion.

Thunder Bay offers more than a fulfilling career. With its natural beauty, affordability, and strong sense of community, it’s a city where you can grow personally and professionally.

Where Scheduling Experience Enhances Quality Care.

As a Staffing Support Worker, you’ll play an important role in supporting the day-to-day operations of Pioneer Ridge. Through staff scheduling, workforce coordination, and administrative support, you’ll help ensure the right people are in the right place at the right time to support resident care and operational needs.

This role offers the opportunity to work closely with leaders, care teams, payroll staff, and administrative professionals while developing expertise in scheduling, collective agreement administration, workforce coordination, and long-term care operations.

How You’ll Support the Team

In this role, you will provide scheduling, clerical, and administrative support to help ensure staffing requirements are met across Pioneer Ridge. You will also have the following accountabilities:

• Ensure staffing requirements for all Pioneer Ridge sections are met to comply with operational needs and as directed by supervisors.
• Schedule staff, maintain a master schedule, ensure staff replacement, and coordinate the vacation selection process, while following applicable collective agreement and Employment Standards Act requirements.
• Maintain and archive relevant scheduling data, and time sheets as per Corporate policies.
• Assist in scheduling educational sessions and orientation for all Pioneer Ridge staff as required.
• Assist in the filling of vacancies and empty rotations in collaboration with Supervisors, payroll and Administrative Assistants.
• Assist in the creation of new schedules, as required.
• Participate in quality improvement initiatives related to staffing and scheduling software.

What You Can Count On With Us

We’re proud to offer a workplace where your well-being, growth, and sense of purpose come first. As a Staffing Support Worker, you’ll enjoy:

• A competitive salary that reflects your expertise
• An optional matching pension plan to help you build long-term financial security
• Access to a confidential Employee and Family Assistance Program (EFAP) and wellness initiatives to support your overall health
• Leadership and training development programs, so you can continue to grow your skills and career
• A culture of recognition and appreciation, with staff events and programs that celebrate your contributions
• Opportunities to build expertise in workforce scheduling, staffing coordination, and long-term care operations
• A collaborative and supportive team environment
• Meaningful work that contributes to the well-being of Pioneer Ridge residents

What You’ll Bring to the Team

Here’s what will help you succeed as the Staffing Support Worker:

• Secondary school graduation together with a minimum of three years’ scheduling experience, preferably in a large institutional setting
• An understanding of the needs of the long-term care sector related to staffing and an ability to deal with staff
• Ability to comprehend and apply rules and guidelines related to scheduling
• Ability to establish and maintain effective working relations with superiors, co-workers, staff, and the public

Belonging, Inclusion, and Your Privacy

The City of Thunder Bay is proud to be an equal opportunity employer. We encourage applications from Indigenous peoples, persons with disabilities, members of visible minority groups, women, and members of the 2SLGBTQ+ community. We are committed to a recruitment process and work environment that is inclusive and barrier-free.

If you need an accommodation during any part of the recruitment process, let us know — we will work with you to meet your needs.

For privacy and fairness, please do not include photos, ID cards, driver’s licences, or police record checks with your application. These documents will only be requested if you’re successful.