Staffing Support Worker

Anishinabek Employment & Training Services; Northwestern Ontario; On-site; CAD 45,000 - 51,000; Full time

Benefits offered by this job

Matching pension plan

EFAP and wellness initiatives

Leadership and training development

Staff events and appreciation

Job summary

The City of Thunder Bay is seeking a Staffing Support Worker to help manage day-to-day operations at Pioneer Ridge. You will coordinate staff scheduling, maintain master schedules, and support payroll and administrative activities to ensure resident care and smooth operations.

This role offers opportunities to work with leadership and care teams, gain experience in collective agreement administration, and advance in workforce scheduling and long-term care operations.

Qualifications

• Secondary school graduation with a minimum of three years scheduling experience.
• Experience in long-term care staffing is preferred.
• Ability to follow collective agreements and Employment Standards Act requirements.

Responsibilities

• Provide scheduling, clerical, and administrative support to meet staffing requirements across Pioneer Ridge.
• Ensure staffing for all sections complies with operational needs and directives from supervisors.
• Maintain and archive scheduling data and time sheets per corporate policies.
• Assist in scheduling educational sessions and orientation for staff.
• Assist in filling vacancies and rotations in collaboration with Supervisors, payroll, and Administrative Assistants.
• Create new schedules as required.

Skills

Scheduling experience

Rules & guidelines understanding

Interpersonal skills

Education

Secondary school diploma

Job description

City Manager's Office Thunder Bay, Ontario P7E6H8

Employment Type

Full Time

Job Occupation Type

Office Support Worker

Total Positions

1

Wage

$32.72-$37.18

Hours/Week

0

Days of Work

n/a

Closing Date / Apply By

2/6/2027

Start Date

n/a

As a Staffing Support Worker, you'll play an important role in supporting the day-to-day operations of Pioneer Ridge. Through staff scheduling, workforce coordination, and administrative support, you'll help ensure the right people are in the right place at the right time to support resident care and operational needs.

This role offers the opportunity to work closely with leaders, care teams, payroll staff, and administrative professionals while developing expertise in scheduling, collective agreement administration, workforce coordination, and long-term care operations.

Duties

• In this role, you will provide scheduling, clerical, and administrative support to help ensure staffing requirements are met across Pioneer Ridge. You will also have the following accountabilities:
• Ensure staffing requirements for all Pioneer Ridge sections are met to comply with operational needs and as directed by supervisors.
• Schedule staff, maintain a master schedule, ensure staff replacement, and coordinate the vacation selection process, while following applicable collective agreement and Employment Standards Act requirements.
• Maintain and archive relevant scheduling data, and time sheets as per Corporate policies.
• Assist in scheduling educational sessions and orientation for all Pioneer Ridge staff as required.
• Assist in the filling of vacancies and empty rotations in collaboration with Supervisors, payroll and Administrative Assistants.
• Assist in the creation of new schedules, as required.

We're proud to offer a workplace where your well-being, growth, and sense of purpose come first. As a Staffing Support Worker, you'll enjoy:

• A competitive salary that reflects your expertise
• An optional matching pension plan to help you build long-term financial security
• Access to a confidential Employee and Family Assistance Program (EFAP) and wellness initiatives to support your overall health
• Leadership and training development programs, so you can continue to grow your skills and career
• A culture of recognition and appreciation, with staff events and programs that celebrate your contributions
• Opportunities to build expertise in workforce scheduling, staffing coordination, and long-term care operations
• A collaborative and supportive team environment
• Meaningful work that contributes to the well-being of Pioneer Ridge residents
• Participate in quality improvement initiatives related to staffing and scheduling software.

Qualifications

• Secondary school graduation together with a minimum of three years’ scheduling experience, preferably in a large institutional setting
• An understanding of the needs of the long-term care sector related to staffing and an ability to deal with staff
• Ability to comprehend and apply rules and guidelines related to scheduling
• Ability to establish and maintain effective working relations with superiors, co-workers, staff, and the public

General Information

As an equal opportunity employer, the City of Thunder Bay encourages applications from Indigenous peoples, persons with disabilities, members of visible minority groups, women and members of the 2SLGBTQ+ community.

ONTARIO HUMAN RIGHTS CODE

It is a contravention of the Human Rights Code of Ontario to discriminate on the basis of: race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, marital status, family status, disability, age, record of offences, gender identity or gender expression. Therefore, a resume submitted to the City must not include references to any of the above characteristics. Do not include:

• Any certificates that have photo identification

Note

The above documentation will be requested by the Human Resources Division should you be the successful applicant. If a Criminal Record Check is required it will be requested by Human Resources should you be the successful applicant. Please do not submit your Criminal Record Check with your application.

ACCOMMODATION

Reasonable accommodations are available upon request for all parts of the recruitment process.

PRIVACY

Personal information on this form is collected under the authority of the Municipal Act, c. 302, as amended, and will be used to determine eligibility for employment. Questions about this collection of personal information should be directed to the Human Resources Division, 125 Syndicate Ave Suite 42, Thunder Bay, Ontario, P7E 6H8, Telephone: [phone]