Staffing Consultant – Customer Service

ABL Employment Inc; Hamilton; On-site; CAD 40,000 - 54,000; Full time

Benefits offered by this job

Performance bonus

Medical benefits

Mileage reimbursement

Onboarding & growth

Job summary

ABL Employment is hiring a full-time Customer Service Consultant for our Hamilton office. You’ll be the friendly go-to person for clients—answering calls, responding to emails, and meeting with them in person to understand staffing needs and deliver fast, reliable solutions.

You’ll ensure customer satisfaction, improve the service experience, and resolve concerns with care, while connecting with job seekers, maintaining accurate records, and collaborating with other departments to keep

Qualifications

• Customer service experience required.
• Proficiency with Microsoft Office.
• Positive, upbeat attitude and teamwork spirit.

Responsibilities

• Be the first point of contact for clients by phone, email, and in person.
• Provide quick, friendly solutions and regular updates to clients.
• Coordinate job orders, schedules, and follow-ups.
• Interview and connect job seekers with opportunities.
• Collaborate with the team to keep operations on track.

Skills

Customer service

MS Office

Positive attitude

Own vehicle

Job description

We’re hiring a full-time Customer Service Consultant for our Hamilton office. In this role, you’ll be the friendly go-to person for our clients-answering calls, responding to emails, and meeting with them in person to understand their staffing needs and deliver fast, reliable solutions. You’ll ensure customer satisfaction, improve the overall service experience, and resolve any concerns with care. You’ll also connect with job seekers, maintain accurate records, and collaborate with other departments to keep everything running smoothly.

What you’ll do

• Be the first point of contact for clients by phone, email, and in person
• Support clients with quick, friendly solutions and regular updates
• Coordinate job orders, schedules, and follow-ups
• Interview and connect job seekers with the right opportunities
• Work with a supportive team to keep everything on track

What we offer

• Competitive pay + performance bonus
• Medical benefits & monthly wellness bonus
• Paid mileage, paid training, and internet reimbursement
• Hands-on on-boarding, career growth, and a people-first culture

What we are looking for

• A positive, upbeat attitude
• Customer service experience
• Technologically savvy, comfortable with Microsoft Office
• Own vehicle to travel to client sites

#ABL29

AI (Artificial Intelligence) tools may be used at certain points of the pre-screening and selection process for this role. To learn more about ABL’s AI policy, please visit www.ablemployment.com/how-abl-utilizes-automation-and-ai-technology/