Staff Scrum Master — Agile Delivery Lead for ITAM

TJX Canada – Winners, Marshalls, HomeSense; Mississauga; On-site; CAD 105,000 - 155,000; Full time

Job summary

TJX Canada is seeking a Staff Scrum Master to drive Agile delivery within the IT Asset Management organization, empowering a high-performing team and collaborating with Engineering, Operations, Procurement, and leadership to deliver business value and audit readiness.

You'll facilitate Scrum ceremonies, manage dependencies across ServiceNow ITAM, JIRA, and Confluence, and drive continuous improvements to optimize delivery velocity and cross-team collaboration at our Mississauga location.

Qualifications

• 2+ years of experience as a Scrum Master or Project Analyst supporting Agile teams using Scrum, Kanban, or SAFe.
• Experience applying Agile methodologies and frameworks to deliver process and platform improvements.
• Experience with JIRA, Confluence, and ServiceNow, ideally supporting IT Asset Management.
• Strong interpersonal, communication, and stakeholder-management skills.
• Continuous improvement mindset to enhance team efficiency and outcomes.
• Hands-on experience leading Scrum or SAFe events such as Sprint, Release, and Program Increment Planning.

Responsibilities

• Partners with the Process Owner to refine and prioritize the backlog in line with roadmap objectives and business value.
• Supports capacity and demand planning across strategic initiatives and compliance work.
• Facilitates planning activities to help the team commit to value-based delivery goals.
• Coordinate planned delivery of work with external vendors.
• Escalates material risks, issues, and decisions requiring leadership support.
• Facilitates Agile ceremonies including backlog refinement, sprint planning, stand-ups, reviews, and retrospectives.
• Supports planning and coordination of releases and deployments impacting ITAM processes and reporting.
• Tracks teamwork, sprint data, and delivery reporting.
• Provides flow board and Kanban management within ServiceNow or JIRA for ITAM delivery teams.
• Coordinates with CMDB, Service Management, Discovery, Procurement, Finance, and End User Services.
• Maintains clear communication with stakeholders on priorities and progress.
• Coordinates with teams and vendors to support handoffs and execution across ITAM workstreams.

Skills

Agile

Jira

Confluence

ServiceNow

Scrum

Kanban

SAFe

Stakeholder mgmt

Job description

TJX Canada is seeking a Staff Scrum Master to drive Agile delivery within the IT Asset Management organization, empowering a high-performing team and collaborating with Engineering, Operations, Procurement, and leadership to deliver business value and audit readiness.

You'll facilitate Scrum ceremonies, manage dependencies across ServiceNow ITAM, JIRA, and Confluence, and drive continuous improvements to optimize delivery velocity and cross-team collaboration at our Mississauga location.