Staff Scrum Master

TJX Canada – Winners, Marshalls, HomeSense; Mississauga; On-site; CAD 105,000 - 155,000; Full time

Job summary

TJX Canada is seeking a Staff Scrum Master to drive Agile delivery within the IT Asset Management organization, empowering a high-performing team and collaborating with Engineering, Operations, Procurement, and leadership to deliver business value and audit readiness.

You'll facilitate Scrum ceremonies, manage dependencies across ServiceNow ITAM, JIRA, and Confluence, and drive continuous improvements to optimize delivery velocity and cross-team collaboration at our Mississauga location.

Qualifications

• 2+ years of experience as a Scrum Master or Project Analyst supporting Agile teams using Scrum, Kanban, or SAFe.
• Experience applying Agile methodologies and frameworks to deliver process and platform improvements.
• Experience with JIRA, Confluence, and ServiceNow, ideally supporting IT Asset Management.
• Strong interpersonal, communication, and stakeholder-management skills.
• Continuous improvement mindset to enhance team efficiency and outcomes.
• Hands-on experience leading Scrum or SAFe events such as Sprint, Release, and Program Increment Planning.

Responsibilities

• Partners with the Process Owner to refine and prioritize the backlog in line with roadmap objectives and business value.
• Supports capacity and demand planning across strategic initiatives and compliance work.
• Facilitates planning activities to help the team commit to value-based delivery goals.
• Coordinate planned delivery of work with external vendors.
• Escalates material risks, issues, and decisions requiring leadership support.
• Facilitates Agile ceremonies including backlog refinement, sprint planning, stand-ups, reviews, and retrospectives.
• Supports planning and coordination of releases and deployments impacting ITAM processes and reporting.
• Tracks teamwork, sprint data, and delivery reporting.
• Provides flow board and Kanban management within ServiceNow or JIRA for ITAM delivery teams.
• Coordinates with CMDB, Service Management, Discovery, Procurement, Finance, and End User Services.
• Maintains clear communication with stakeholders on priorities and progress.
• Coordinates with teams and vendors to support handoffs and execution across ITAM workstreams.

Skills

Agile

Jira

Confluence

ServiceNow

Scrum

Kanban

SAFe

Stakeholder mgmt

Job description

TJX Canada At TJX Canada, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our Distribution Centers, Corporate Offices, or Retail Stores—WINNERS, HomeSense, and Marshalls, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer. Here at TJX Canada, we are an equal opportunity employer committed to the inclusion and accommodation of all individuals.

Job Description

We’re looking for a Staff Scrum Master to play a key role in driving Agile delivery within TJX’s IT Asset Management (ITAM) organization, helping shape solutions that enhance asset visibility, operational control, compliance, and efficiency across a global business. In this highly collaborative role, you’ll empower a high-performing team, remove obstacles, and partner with stakeholders across Engineering, Operations, Procurement, Asset Management, and leadership to deliver impactful business outcomes. You'll have the opportunity to influence process improvements, support ServiceNow ITAM capabilities, and ensure initiatives are aligned with business value, governance, and audit readiness. If you enjoy fostering Agile excellence, managing cross-functional dependencies, and driving continuous improvement using tools like JIRA, Confluence, and ServiceNow, this is an exciting opportunity to make a meaningful impact at scale.

Why Work With Us?

• We value integrity, respect, and teamwork, encouraging a unique and inclusive culture.
• Immediate access to our Group Benefits package, including a Health Care Spending Account, Associate & Family Assistance Program, and various well-being resources
• Management Incentive Plan along with a robust Retirement Savings Program
• A competitive vacation package, paired with a Vacation Trade Program that allows you to opt in for an extra week.
• Enjoy Associate discounts at our stores, available to you and eligible family members.
• Comprehensive training and development resources designed to help you learn, grow, and succeed.
• Exciting career paths with growth opportunities and tuition reimbursement to support your career progression.

What You’ll Do

Planning & Prioritisation

• Partners with the Process Owner to refine and prioritize the backlog in line with roadmap objectives and business value
• Supports capacity and demand planning across strategic initiatives, operational support, and compliance-driven work
• Facilitates planning activities to help the team commit to realistic, value-based delivery goals
• Co-ordinate planned delivery of work with external vendors

Governance & Controls

• Escalates material risks, issues, and decisions requiring leadership support

Delivery & Execution

• Facilitates Agile ceremonies including backlog refinement, sprint planning, stand-ups, reviews, and retrospectives
• Supports planning and coordination of releases and deployments impacting ServiceNow ITAM processes, workflows, integrations, and reporting
• Supports accurate tracking of teamwork, sprint data, and delivery reporting
• Provides flow board and Kanban management within ServiceNow or JIRA for ITAM delivery teams

Stakeholder & Team Coordination

• Coordinates with other teams as necessary, including CMDB, Service Management, Discovery, Procurement, Finance, and End User Services
• Maintains clear communication with stakeholders on priorities, progress, and delivery impacts
• Coordinates with teams and vendors to support smooth handoffs, readiness, and execution across ITAM workstreams

About You

• 2+ years of experience as a Scrum Master or Project Analysts supporting dedicated Agile teams using Scrum, Kanban, or SAFe
• Experience applying Agile methodologies and frameworks such as Scrum or Kanban to deliver process and platform improvements
• Experience with JIRA, Confluence, and ServiceNow, ideally supporting IT Asset Management or related platform capabilities
• Demonstrate strong interpersonal, communication, and stakeholder-management skills
• Demonstrate a continuous improvement mindset with the ability to improve team efficiency, and operational outcomes
• Hands-on experience participating in and leading Scrum or SAFe events such as Sprint, Release, and Program Increment Planning

Posting Details

• Posting End Date: September 23, 2026

If you’re ready to bring your energy and passion, we’d love to hear from you. Join us and be part of a place where every day is a chance to make a difference.

Additional Information

Candidates aged 18 and over will be required to undergo a criminal record check as part of the hiring process.

This job posting is for an existing position vacancy within our organization.

TJX Canada uses artificial intelligence (AI) to assist in screening and assessing applicants for this position.

Internal TJX Associates must submit their applications via the Jobs Hub in Workday. Direct applications to this job posting will not be accepted.

Address

60 Standish Court

Location:

CAN Home Office Mississauga ON

Salary Range: $ 105,152.20-$155,152.20 /year *This represents the expected hiring range and may not represent the full pay range for the position. The salary offered may be higher than the posted range depending on several factors such as relevant skills, qualifications, and experience.