LS1009 - Scrum Master Network Operations - IT Project Management Ottawa, Ontario

Telesat; Ottawa; On-site; CAD 85,000 - 110,000; Full time

Benefits offered by this job

Benefits package

Job summary

Telesat is hiring a Scrum Master to enable agile delivery across one or more teams in a scaled framework. You will facilitate Scrum ceremonies, protect team focus, and drive continuous improvement through metrics and retrospectives.

The role requires strong Agile/Scrum knowledge, collaboration with Product Owners and Project Managers, and hands-on experience with Jira/Confluence. This on-site Ottawa opportunity emphasizes accountable delivery and clear communication.

Qualifications

• Bachelor’s degree in CS/IT/Business or related field.
• Agile certifications (CSM, PSM, SAFe Scrum Master) are strong assets.
• Proven Scrum Master experience in IT delivery with multiple initiatives.
• Strong knowledge of Agile, Scrum, and scaled delivery models.
• Proficiency with Jira and Confluence.

Responsibilities

• Facilitate end-to-end agile delivery within a scaled framework, incl. all ceremonies.
• Partner with Product Owners/PMs to ensure backlog is defined, prioritized, and tracked.
• Protect teams from distractions and maintain focus on sprint commitments.
• Support delivery aligned with priorities, cost, schedule, scope, quality, and value.
• Identify and remove impediments affecting delivery outcomes.
• Coach teams on Agile values, Scrum practices, and self-organization.
• Drive continuous improvement via retrospectives, metrics, and feedback loops.
• Promote a transparent, collaborative team culture and cross-functional support.

Skills

Agile

Scrum

Jira

Confluence

Facilitation

Backlog mgmt

Communication

Servant leadership

Stakeholder mgmt

SAFe knowledge

Education

Bachelor's degree in CS/IT/Business

CSM/PSM/SAFe Scrum Master

Tools

Jira

Confluence

Microsoft Office

Job description

The Scrum Master is responsible for enabling agile delivery across one or several teams within a scaled agile framework. The Scrum Master ensures that agile practices and ceremonies are understood, consistently applied, and continuously improved. This role helps teams deliver committed outcomes by facilitating Scrum events, removing impediments, promoting collaboration, protecting team focus, and supporting a culture of transparency, accountability, and continuous improvement.

Responsibilities

• Facilitate the end-to-end agile delivery process within a scaled agile framework, including all ceremonies such as grooming, PI/sprint planning, daily stand-ups, backlog refinement, sprint reviews, retrospectives, Scrum-of-Scrums, and related reporting for multiple concurrent IT initiatives.
• Partner with Product Owners and Project Managers to ensure work is clearly defined, prioritized, estimated, planned, and tracked through an actively managed backlog.
• Protect teams from unnecessary distractions, competing priorities, and unplanned work while helping maintain focus on agreed sprint and delivery commitments.
• Support delivery execution in alignment with approved priorities, cost, schedule, scope, quality, and value objectives.
• Collaborate with stakeholders, Product Owners, Project Managers, and delivery teams to identify, elevate, and remove impediments that could affect delivery outcomes.
• Coach teams on Agile values, Scrum practices, self-organization, accountability, estimation, capacity planning, and predictable delivery flow.
• Drive continuous improvement by using retrospectives, team metrics, delivery insights, and feedback loops to improve productivity, quality, collaboration, and delivery predictability.
• Promote a collaborative, high-trust team culture that encourages transparency, knowledge sharing, cross-functional support, and constructive conflict resolution.
• Work across teams to identify dependencies, improve information flow, coordinate inter-team commitments, and support alignment across multiple work streams.
• Prepare timely, data-driven reporting on sprint progress, backlog health, work assignments, delivery velocity, capacity, risks, defects, impediments, and open items to support scaled Agile reporting, continuous improvement, and decision making.

Education & Experience

• Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related discipline, or an equivalent combination of education and experience.
• Recognized Agile certification, such as Certified ScrumMaster (CSM), Professional Scrum Master (PSM), SAFe Scrum Master, or equivalent, is considered a strong asset.
• Proven experience as a Scrum Master in an IT delivery environment, including successful delivery of complex initiatives across multiple concurrent project or product assignments.
• Strong working knowledge of Agile and Scrum practices, scaled Agile delivery models, backlog management, sprint execution, dependency management, and continuous improvement techniques.
• Hands‑on experience with Jira, Confluence, Microsoft Office, and related collaboration, planning, and reporting tools.
• Excellent verbal and written communication skills, with the ability to translate complex technical information for both technical and non-technical stakeholders.
• Strong facilitation, presentation, negotiation, and conflict‑resolution skills, with the ability to influence without direct authority.
• Demonstrated servant leadership skills, with the ability to motivate, coach, and support cross‑functional teams in a dynamic delivery environment.
• Strong analytical and problem‑solving skills, with the ability to identify risks, resolve delivery issues, and recommend practical solutions.
• Exceptional time management and organizational skills, with the ability to prioritize competing demands, meet deadlines, and support multiple teams or initiatives simultaneously.
• Ability to adapt to changing priorities, requirements, and business needs while demonstrating flexibility, resilience, and sound judgment in a fast‑paced environment.

The successful candidate must be able to work in Canada and obtain clearance under the Canadian Controlled Goods program (CGP).

Commitment: Full Time Hire - (FTE with Benefits)