Staff Accommodation - Assistant Supervisor

Sunshine Village Corporation; Banff; Hybrid; CAD 52,000 - 76,000; Full time

Job summary

Sunshine Village Corporation is seeking a Staff Accommodation Assistant Supervisor to lead housing operations for employees living and working on-site. The role involves scheduling, coordinating transfers, inspections, and liaising with Security, HR, Legal, and management to ensure a positive living environment.

The ideal candidate has at least two years in accommodation or related fields, with supervisory experience preferred, and excellent English communication.

Qualifications

• Two years’ experience in accommodation, recreation, tourism or similar industry; supervisory experience preferred.
• Proven ability to liaise with multiple internal teams and external partners.
• Strong communication in English, both written and verbal.

Responsibilities

• Oversee staff accommodation operations, including scheduling and assigning tasks.
• Maintain documentation from residents and third-party coordinators.
• Coordinate housing transfers, inspections on arrival and move-out.
• Collaborate with Supervisor, Security, HR, Legal, and management on tenant matters.
• Develop and manage the Resident Advisor program and events with HR.

Skills

Team collaboration

Customer service

Communication

Leadership/ Supervisory

Calm under pressure

Tools

Microsoft Office

Job description

Description

The Staff Accommodation Assistant Supervisor works in all aspects of housing for those who engage in the unique experience of both working and living at Sunshine Village. This role excels at being a strong company leader and liaison for residents, ensuring policies are followed while promoting a positive living and working environment. The Assistant Supervisor reports to the Staff Accommodation Supervisor and liaises frequently with Sunshine and food and beverage teams who have employees or contractors living and/or working in Staff Accommodation.

Job Functions

The primary function of this role is to ensure the Staff Accommodations and people living, and working, in them, run smoothly, and this can include scheduling, allocating work, and when required, carrying out the duties and responsibilities of RAs and the Resort Services/Staff Accommodation custodial teams.

Providing excellent service to all residents, employees, and third parties utilizing Sunshine’s staff accommodation.

• Ensuring accurate and complete documentation is received from residents and/or third-party coordinators.
• Coordinating available housing, transfers, and completing room inspections on arrival and upon move out.
• Adhering to the standards outlined in the Staff Accommodation Licence of Occupation.
• Maintaining an inventory of furniture and amenities and replacing as required.
• Collaborating with Supervisor, Security, HR, Legal, and Management on tenant issues. Treating everyone in a respectful manner while upholding a professional work environment.
• Conduct inquiries into tenant incidents, determine the most suitable course of action (often in conjunction with Supervisor and HR) and implement the solutions and disciplinary measures as necessary.
• Maintaining positive working relationships with internal and external stakeholders (primarily, external housing partners, area service providers, cleaning, and maintenance contractors).
• Creating and maintaining the Resident Advisor (RA) program, selecting appropriate Advisors from the residents. Working with RA’s and the HR team to organize and possibly attend events and sessions.

Maintenance and Cleaning

• Working with Facilities (Building, Electrical, Utilities) on repair, maintenance, and building projects.
• Reporting deficiencies to appropriate personnel in a timely manner.
• Focusing on a high standard of cleaning and sanitization in all buildings, units, storage, and common areas.

Administrative and Reporting Responsibilities

• Ensuring resident rent is accurately accounted for and forwarding information to Payroll.
• Maintain an accurate record of all residents and forwarding this information to Security for fire safety.
• Effectively communicate, support, and reinforcing all company initiatives and policy/procedure changes.
• Complete documentation of incident reports and investigations, accurately filing all records.
• Complete documentation of accurate incident reports, investigations, maintain records and share with any the relevant parties (Security, HR, HS) in a timely manner.
• Report any potential hazards or safety issues to HS, Facilities and/or Legal as appropriate.
• Standardizing checklists, procedures, and additional documentation for department, ensuring completion.

This position must always ensure professional, confidential, and helpful service interactions, assisting and supporting with general inquiries, housing issues, and policy interpretation and application. A thorough understanding of the company’s operations, policies, goals, and objectives is required.

Other duties may be requested and assigned from time to time.

Experience/Requirements

• Proven ability to work as a team player via effectively liaising within own department and with others at Sunshine Village and Sunshine’s business partners.
• Passion for providing outstanding, professional service.
• Minimum of two years’ experience within the accommodation, recreation, tourism or similar industry, and previous supervisory experience is preferred, though relevant experience will be considered.
• Current CPR and First Aid certifications are preferred and may be required to meet regulatory requirements.
• Completion of training in additional relevant areas for the role may be required or requested, e.g., investigation training, employee health and wellness, fire safety, security functions, cleaning management.
• Demonstrated experience with Microsoft Office suite of programs (Word, Excel, Outlook, SharePoint, etc.).
• Prepared to work flexible schedules (evenings, weekends, holidays) and stay on-site, if required.
• Able to remain calm under pressure, while consistently meeting deadlines.
• Able to work in a confidential capacity and independently, as needed.
• Communicate effectively in English, both written and verbally.
• Good attention to detail, time management, and organizational skills.
• General understanding of building maintenance, and cleaning standards.
• Must maintain professional conduct when in uniform, and knowingly acting as a company representative, on and off duty, and online.
• Proven ability to implement department initiatives.
• Possess safe work habits with an awareness of safe work procedures regarding hazardous activities/actions.
• Must be neat, alert, dependable and punctual.

Additional Considerations

• Employees must always be of sound mind, exhibit good judgment, and report to work fit for duty.
• This position at times requires the quick ability to switch between seated office work and active engagement through the facilities. Constant motion, rotation, occasional lifting, pushing, and pulling of equipment, and a good level of physical fitness is required.
• This role may use hand tools and may be subject to inclement weather. Training is required on certain equipment, items, and procedures.
• Occasionally, this role may work at night and in a remote, alpine environment.
• Required indoor uniform pieces are provided. Everyone working at the Ski Area must be prepared and wear appropriate footwear, gloves, layers, etc. for the conditions and for their role.