Employee Housing Coordinator

Sun Peaks Resort; Sun Peaks Mountain Resort Municipality; On-site; CAD 42,000 - 45,000; Full time

Benefits offered by this job

Winter/Summer lift passes

Three weeks paid vacation

Health plan & wellness benefits (HSA,/

RRSP with DPSP matching

Training and professional development

Dining discounts

Retail discounts

Friends and family rates

Reciprocal programs with partner ski/h

Pay for Performance bonus program

Job summary

Sun Peaks Resort is seeking an Employee Housing Coordinator to support day-to-day housing operations for a vibrant staff community. You will handle check-ins, room assignments, records, and policy administration while ensuring a welcoming, professional resident experience.

The role emphasizes organization, customer service, confidentiality, and cross‑team collaboration in a dynamic resort environment. BC driver’s license and ability to work evenings/weekends are required.

Qualifications

• 1–3 years of housing operations, hospitality, customer service, administration, or related experience.
• Post-secondary education in Business Administration, Hospitality, Human Resources, or related field is an asset.
• Strong customer service and interpersonal skills with residents, employees, and internal stakeholders.
• Ability to professionally manage conflict and navigate sensitive conversations.
• Strong organizational and administrative skills with multiple priorities and deadlines.

Responsibilities

• Support day-to-day administration and operations of employee housing accommodations.
• Coordinate resident check-ins, check-outs, room assignments, transfers, and key distribution.
• Maintain accurate resident records, occupancy tracking, and booking information.
• Assist with housing documentation, including licenses, deposits, rent, and policy acknowledgements.
• Act as primary contact for residents, addressing questions and housing requests promptly.
• Support enforcement of housing policies and escalate concerns as needed.
• Conduct routine room inspections and document cleanliness, maintenance, safety issues.
• Coordinate maintenance requests with Facilities, Housekeeping, and others.
• Support emergency response procedures and resident communications.

Skills

Housing operations

Customer service

Interpersonal skills

Organizational skills

Records management

Microsoft Office

Communication

Teamwork

Confidentiality

BC Driver's License

Evenings/weekends flexibility

Education

Post-secondary education in Business Administration, Hospitality, HR, or related field

Tools

Microsoft Office

Job description

Imagine starting each day surrounded by breathtaking mountain views in a community driven by adventure and genuine connections. As the Employee Housing Coordinator at Sun Peaks, you’ll create a welcoming home for the vibrant team members who make our resort extraordinary. In this dynamic role, you’ll play a crucial part in the employee experience, ensuring staff feel valued, comfortable, and supported. Through efficient housing operations, engaging resident events, and exceptional service, you’ll foster an environment where employees can thrive and deliver world‑class guest experiences while embracing all that Sun Peaks has to offer.

Compensation Information:

$42,000 to $45,000 per annum (depending on experience and education)

Physical Requirement:

Medium; work activities involve handling loads up to 20kg; predominantly in an indoor setting.

This job position requires physical presence at the designated location.

The Perks And Benefits You’ll Get To Enjoy

• Winter/Summer Season Lift, Trail and Golf passes
• Initial entitlement to three weeks of paid vacation
• Benefits plan and additional wellness components, including Health Spending Account and EFAP
• Participation in our RRSP and matching DPSP programs
• Company supported training and professional development opportunities
• Dining discounts within our hotel & Resort‑owned outlets
• Retail discounts in our Resort‑owned outlets
• Friends and family rates at the Sun Peaks Grand Hotel
• Reciprocal programs with partnering ski areas & hotels
• Eligibility for our ‘Pay for Performance’ incentive bonus program (after qualifying period), awarded to top performers

Skills You Bring With You

• 1-3 years of experience in housing operations, hospitality, customer service, administration, guest services, or a related operational environment.
• Post‑secondary education in Business Administration, Hospitality, Human Resources, or a related field considered an asset.
• Strong customer service and interpersonal skills, with the ability to build positive relationships with residents, employees, and internal stakeholders.
• Ability to professionally manage conflict, de-escalate concerns, and navigate sensitive conversations with sound judgment and professionalism.
• Strong organizational and administrative skills with the ability to manage multiple priorities and deadlines in a fast‑paced environment.
• Detail‑oriented with the ability to maintain accurate records, documentation, and reporting.
• Strong verbal and written communication skills.
• Proficiency in Microsoft Office Suite, including Outlook, Word, and basic Excel skills.
• Ability to work independently while also contributing collaboratively within a team environment.
• Understanding workplace health and safety practices and the importance of maintaining safe living environments.
• Experience coordinating bookings, scheduling, room assignments, or administrative processes considered an asset.
• Comfortable working in a highly visible, resident‑facing role with frequent interruptions and changing operational priorities.
• Valid BC Driver’s License required.
• Ability to maintain confidentiality and exercise discretion when handling sensitive employee or resident information.
• Flexibility to work evenings, weekends, and participate in on‑call support as operationally required.

Primary Responsibilities

• Support the day‑to‑day administration and operations of employee housing accommodations.
• Coordinate resident check‑ins, check‑outs, room assignments, room transfers, and key distribution processes.
• Maintain accurate resident records, housing documentation, occupancy tracking, and booking information within applicable systems and platforms.
• Assist with the administration and collection of housing documentation, including license agreements, damage deposits, rent payments, and policy acknowledgements.
• Act as a primary point of contact for residents, responding to questions, concerns, and housing‑related requests in a timely and professional manner.
• Support the enforcement of employee housing policies, procedures, and code of conduct expectations, escalating concerns to leadership as appropriate.
• Conduct routine room inspections and support documentation related to cleanliness, maintenance concerns, safety, and policy compliance.
• Coordinate and communicate maintenance requests and operational needs with Facilities, Housekeeping, Building Maintenance, and other internal stakeholders.
• Support emergency response procedures and resident communication during incidents or operational disruptions.