Sr Technician

Pavion, Inc.; Vancouver; Remote; CAD 60,000 - 80,000; Full time

Job summary

Pavion, Inc. is seeking a talented Sr Technician to join its security business unit in Vancouver. This remote role involves overseeing installations of advanced security systems, ensuring high client satisfaction, and managing safety and operational strategies, while working with a team of skilled professionals.

Qualifications

• 5-7 years relevant experience required.
• Experience in relationship and client management.
• Leadership skills necessary.

Responsibilities

• Oversee the end-to-end delivery of booked jobs.
• Perform maintenance and installation work at customer locations.
• Manage project information and safety programs.

Skills

Communication

Problem Solving

Leadership

Education

High School diploma

Tools

Microsoft Office Suite

Job description

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Pavion Connects and Protects by providing innovative fire, security, and communication integration solutions to customers across 70+ U.S. locations and 22 countries. We bring industry-leading expertise to clients in enterprise, healthcare, education, government, data center, and retail industries.

As a global leader, Pavion specializes in the design, installation, service, and maintenance of cutting-edge fire alarm systems, critical communications, video surveillance, access control, and advanced AV technologies. Our mission is to bring clarity and transformation to safety, security, and communication through integral technology and radical service.

With a commitment to safety, reliability, and operational excellence, Pavion ensures scalable, future-ready solutions tailored to meet and exceed our clients’ needs. Learn more at www.pavion.com

Pavion and our family of companies are seeking a talented and motivated Sr Technician to join our security business unit.

Job Purpose and Summary:

The Senior Technician will be responsible to perform work under the management of the General Manager of Canada. Located at our Canadian office in Mississauga, ON. This is a remote position based in Vancouver, BC.

Responsible for overseeing the end-to-end delivery of booked jobs and ensuring high client satisfaction. Forecast and budget for expenditures and provide analyses and reports to senior leadership. Maintain and drive safety programs and responses. Execute operational strategies to improve Installation delivery and client satisfaction.

Primary Job Duties & Responsibilities:

Perform account responsibilities including Senior Technician and some project management, service, maintenance and installation work at customer locations, including:

• Perform upgrades and additions to security/life safety related systems in order to increase functionality
• Evaluate, diagnose, troubleshoot and perform repairs as necessary
• Install, maintain, or repair security/life safety related systems, devices, or related equipment, following blueprints of electrical layouts and building plans
• All work is performed to SWI standards and quality techniques are practiced
• Adhere to procedures and standards in system design for quality installations
• Maintain accurate project information with in SWI shared files and system
• Ability to solve practical problems and carry out responsibilities without supervision
• Capacity to organize workload for effective implementation
• Be knowledgeable of current industry standards and emerging technologies
• Ability to plan and carryout efficient installation, programming, testing procedures
• Ability to perform system upgrades and system cut overs on large-scale systems (enterprise systems)
• Ability to assist Sales and Engineering in making sound decisions with project design and implementation necessary for accurate proposal bids
• Ability to train others on troubleshooting methods
• Ability to lead a crew and organize workload to see projects to completion on time and within budget
• Maintain professional licensing and certifications as required by manufacturers, Provincial and Local jurisdictions
• Other duties deemed necessary
  
  

Customer Service & Communication Skills:

• Work with personnel on system startup to ensure complete system compliance
• Must have excellent written and verbal communication skills in providing customers and Project Managers with detailed progress updates, delays/ impacts, safety concerns, and any other information that will aid in achieving a successful project outcome
• Work proactively and in a positive manner with all co-workers
• Communicate effectively and in a timely manner to resolve SWI, Client, or other inquiries and/or requests
• Maintain communications with customers and sales executives to resolve customer issues
• Ability to write simple correspondence and present information in one-on-one and small group situations
• Safety & Accountability:
• Adherence to all SWI Safety Policies; Work at required heights utilizing ladders, scaffolding, lifts, or other
• Consistently keeps work area clean and free of potential hazards
• Work in confined spaces as necessary
• Works with Project Manager to oversee the installation of multiple crews to ensure jobs are on track and within the project estimate and scope
• Ability to complete work and solve problems in a timely manner
• Work with Project Manager to ensure complete closeout and turnover of jobs to the client and service department
• Work with Project Manager to ensure all jobs are maintaining budgets and timelines throughout all phases of project
• Provide reports to management
• Adhere to procedures and standards in system design for quality installations
  
  

Basic Qualifications:

• Proficient in Microsoft Office Suite (Excel, Access, Word, PowerPoint, Outlook)
• 5-7 years relevant experience
• High School diploma required
• Experience in relationship and client management
• Strategic thinker, experience problem solving and driving results
• Able to redirect and pivot based on changes in client needs
• Experience with change management
• Experience operating in a risk management and compliance environment
• Able to multi-task and work under tight deadlines
• Excellent time management and organizational skills
• Experience leading and developing a team
  
  

Essential Functions:

• Strong leadership skills and delivery of contracts and Time and Material (T&M) service; actively seeks ways in which to act as a role model, guide, develop and mentor others within the Operations Department.
• Excellent based professional knowledge of: security hardware, alarm and video surveillance systems, electronic security issues and safeguards.
• Excellent in Microsoft Office products, including Word, Excel, PowerPoint, and Access.
• Advanced team leadership, team building and facilitation skills.
  
  

Physical Requirements:

• Ability to work for extended periods of time leveraging office tools such as computers
• Ability to work remotely in a project-based environment
• Ability to travel via car, plane, train, overnight stay
• Must be able to lift and carry or otherwise move 25 pounds regularly
• Must be able to safely perform job inspections, which could include but not limited to climbing ladder, stairs, scaffolding, lifts
• Ability to drive from job site to job site, office to office
  
  

Salary Rannge- $38-52hr

Disclaimer: This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required. The employer has the right to revise this job description at any time. The job description is not to be construed as a contract for employment.

Your employment with Pavion, Corp. and its subsidiaries is at will. This means your employment is for an indefinite period of time and it is subject to termination by you or Pavion with or without cause, with or without notice, and at any time. Nothing in this policy or any other policy of Pavion shall be interpreted to be in conflict with or to eliminate or modify in any way, the at-will employment status of Pavion employees.

The at-will employment status of an employee of Pavion may be modified only in a written employment agreement with that employee which is signed by the President, or the Chairman of the Board of Directors, of Pavion Corp

Pavion (and its subsidiaries) is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Pavion (and its subsidiaries) will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  Security Systems Services

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