Sr Technical Analyst

7-Eleven; Calgary; Hybrid; CAD 90,000 - 120,000; Full time

Job summary

7-Eleven in Calgary, Alberta is seeking a Senior Technical Analyst to join our IT team. The role focuses on maintaining VMware and Windows servers, storage systems, and security while supporting end-users and leading IT projects in a hybrid environment.

The successful candidate will have 7+ years in a systems administrator role, strong AD and M365 experience, familiarity with SIEM and network security, and a proactive, collaborative approach with vendors. On-call duties are part of the schedule.

Qualifications

• Degree, diploma, or certification in Computer Science or equivalent IT experience.
• ITIL Foundation certification is an asset.

Responsibilities

• Administer and manage VMware and Windows servers, including installation, configuration, monitoring, patching, troubleshooting, and optimization.
• Maintain and support SAN and NAS storage systems.
• Oversee web content and email filtering services.
• Configure and maintain enterprise anti-virus solutions.
• Manage and support the Microsoft 365 environment.
• Maintain Active Directory and group policies.
• Support enterprise backup systems.
• Provide network and firewall support.
• Monitor IT system events and alerts.
• Respond proactively to security alerts and manage security tools.
• Collaborate with managed services providers for network and security operations.
• Implement and coordinate IT security awareness campaigns for end-users.
• Develop and manage a vulnerability management program and coordinate testing.
• Build and maintain infrastructure and security labs.
• Keep system administration documentation up-to-date.
• Assist with end-user support, troubleshooting incidents, and fulfilling service requests.
• Participate in various IT projects.
• Join the after-hours on-call support rotation.

Education

Degree, diploma, or certification in Computer Science or equivalent IT experience

ITIL Foundation certification

Tools

VMware vSphere

Windows Server

Active Directory

Microsoft 365

NetApp SAN

Dell EMC SAN

Meraki

Palo Alto

Intune

Zebra WMS

HPE hardware

Penetration testing

Vulnerability assessment

SIEM

PowerShell

Job description

Position

Senior Technical Analyst

Location

Calgary, AB (Hybrid)

Employment Type

Full-Time

Reports To

Senior Manager, Information Technology

Job Purpose

We are seeking an experienced Senior Technical Analyst to join our IT team. In this role, you will be responsible for ensuring optimal performance and security of our technical infrastructure while supporting end-users and managing various IT tasks and projects.

Key Responsibilities

• Administer and manage VMware and Windows servers, including installation, configuration, monitoring, patching, troubleshooting, and optimization.
• Maintain and support SAN and NAS storage systems.
• Oversee web content and email filtering services.
• Configure and maintain enterprise anti-virus solutions.
• Manage and support the Microsoft 365 environment.
• Maintain Active Directory and group policies.
• Support enterprise backup systems.
• Provide network and firewall support.
• Monitor IT system events and alerts.
• Respond proactively to security alerts and manage security tools.
• Collaborate with managed services providers for network and security operations.
• Implement and coordinate IT security awareness campaigns for end-users.
• Develop and manage a vulnerability management program and coordinate testing.
• Build and maintain infrastructure and security labs.
• Keep system administration documentation up-to-date.
• Assist with end-user support, troubleshooting incidents, and fulfilling service requests.
• Participate in various IT projects.
• Join the after-hours on-call support rotation.

Qualifications

• Degree, diploma, or certification in Computer Science or equivalent IT experience.
• Minimum of 7 years in a systems administrator role.
• ITIL Foundation certification is an asset.

Skills And Specialized Knowledge

• Experience with Windows Server 2016+ and Active Directory.
• Proficiency in VMware environments (vCenter, vSphere, ESXi 7+).
• Microsoft 365 administration (Exchange, SharePoint, Azure AD).
• Familiarity with XDR endpoint protection technology.
• Experience with NAS and SAN storage arrays (NetApp, Dell Compellent).
• Networking and firewall expertise (Meraki, Palo Alto).
• Working knowledge of Zebra WMS tools and hardware.
• Experience with MDM platforms (e.g., Meraki, Intune).
• Proficiency with HPE server hardware.
• Knowledge of penetration testing and vulnerability assessment.
• Ability to conduct phishing campaigns.
• Familiarity with SIEM tools.
• PowerShell and other scripting languages.

Abilities And Attributes

• Self-motivated, focused, and organized with strong interpersonal skills.
• Excellent analytical and problem-solving abilities.
• Strong written and verbal communication.
• Ability to prioritize and multitask independently.
• Committed to collaborating and contributing to the success of the team with honesty, integrity and accountability.
• Confident in your abilities but not afraid to ask questions.
• Committed to thorough incident documentation and resolution.
• Comfortable working with external vendors.

Working Conditions

• Hybrid work model with on-site presence one week every 3-4 weeks.
• 40-hour workweek with participation in after-hours on-call support.

Physical Requirements

• Occasional lifting of IT equipment.

If an hourly or salary range is included in this ad it represents the range 7-Eleven in good faith believes is the range of compensation for this role at the time of this posting. The Company may ultimately pay more or less than the posted range. This range is only applicable for jobs to be performed in this state. This range may be modified in the future. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, long-term incentive compensation, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.