Sr. Specialist - Platform Operations (AI & Agentic Systems)

Nasdaq, Inc.; Toronto; Hybrid; CAD 126,000 - 179,000; Full time

Job summary

Nasdaq, Inc. in Toronto/Philadelphia seeks a Sr. Specialist - Platform Operations to keep AI-driven platforms reliable and scalable. You will manage operations, incident response, and improvements across traditional and AI systems, while ensuring governance and cost controls.

Ideal candidates have strong cloud, Linux, Kubernetes, CI/CD, and DevOps experience in regulated environments, with a passion for AI and automation. Hybrid work applies.

Qualifications

• Bachelor's degree in Computer Science, Information Systems, or a related field.
• 2–3 years of experience in technical operations, system administration, application support, or related areas.
• Hands-on experience with cloud infrastructure and services, with strong expertise in AWS architecture.
• Proficiency in Linux/Unix environments and Kubernetes (k8s).
• Experience with infrastructure-as-code, scripting, and automation tools, as well as CI/CD pipeline design, version control, and GitOps practices.
• Familiarity with AI concepts and tooling (e.g., model integration, agentic frameworks, or AI-driven automation) and a strong interest in operationalizing AI systems.
• AWS certification(s) (Nice to Have).
• Experience with Kubernetes-based environments in cloud or hybrid settings.
• Experience with ArgoCD.
• Background in DevOps practices within a regulated or financial services environment.
• Experience deploying or operating AI/agentic applications (e.g., model serving, MLOps, monitoring, or agent orchestration frameworks).
• Familiarity with AI observability, evaluation, and cost/performance optimization for production AI workloads.

Responsibilities

• Manage day-to-day technical operations and application support, including AI-powered and agentic AI applications, while ensuring service continuity for internal and external customers.
• Design, plan, and deploy changes to existing systems, driving operational excellence and introducing new solutions, including AI and agentic workflows.
• Lead and contribute to implementation projects, from requirements through to launch and ongoing improvement, with a focus on deploying, scaling, and monitoring AI and agentic services.
• Monitor, troubleshoot, and resolve incidents across traditional and AI-driven systems, while maintaining clear and accurate operational documentation and procedures.
• Identify and implement automation and process improvements, leveraging AI and agentic tooling to enhance how systems are tested, deployed, and maintained.
• Support the operational reliability, observability, and responsible/governed use of AI models and agents, including performance, cost, and safety monitoring.

Skills

Cloud infrastructure

AWS architecture

Linux/Unix

Kubernetes

CI/CD pipelines

Automation scripting

GitOps

AI concepts

DevOps in regulated environments

Incident management

Education

Bachelor's degree in Computer Science, Information Systems, or a related field

Tools

Kubernetes

ArgoCD

Job description

The Role

The Role As a Sr. Specialist - Platform Operations you'll play a critical role in keeping Nasdaq's platforms - including our emerging AI and agentic AI systems - running reliably and efficiently. You'll support global markets and clients through strong technical operations, incident management, and continuous improvement, while helping operationalize the next generation of intelligent, automated services. You'll thrive in this role if you're a self-starter who enjoys solving complex operational challenges, works well across teams, and brings a passion for technology, AI, and automation to a fast-paced, high-impact environment.

Key Responsibilities

• Manage day-to-day technical operations and application support, including AI-powered and agentic AI applications, while ensuring service continuity for internal and external customers.
• Design, plan, and deploy changes to existing systems, driving operational excellence and introducing new solutions, including AI and agentic workflows.
• Lead and contribute to implementation projects, from requirements through to launch and ongoing improvement, with a focus on deploying, scaling, and monitoring AI and agentic services.
• Monitor, troubleshoot, and resolve incidents across traditional and AI-driven systems, while maintaining clear and accurate operational documentation and procedures.
• Identify and implement automation and process improvements, leveraging AI and agentic tooling to enhance how systems are tested, deployed, and maintained.
• Support the operational reliability, observability, and responsible/governed use of AI models and agents, including performance, cost, and safety monitoring.

Required Qualifications

• Bachelor's degree in Computer Science, Information Systems, or a related field.
• 2–3 years of experience in technical operations, system administration, application support, or related areas.
• Hands‑on experience with cloud infrastructure and services, with strong expertise in AWS architecture.
• Proficiency in Linux/Unix environments and Kubernetes (k8s).
• Experience with infrastructure-as-code, scripting, and automation tools, as well as CI/CD pipeline design, version control, and GitOps practices.
• Familiarity with AI concepts and tooling (e.g., model integration, agentic frameworks, or AI-driven automation) and a strong interest in operationalizing AI systems.
• AWS certification(s) (Nice to Have).
• Experience with Kubernetes-based environments in cloud or hybrid settings.
• Experience with ArgoCD.
• Background in DevOps practices within a regulated or financial services environment.
• Experience deploying or operating AI/agentic applications (e.g., model serving, MLOps, monitoring, or agent orchestration frameworks).
• Familiarity with AI observability, evaluation, and cost/performance optimization for production AI workloads.

Location & Hybrid Work

This position will be located in Toronto or Philadelphia, and offers the opportunity for a hybrid work environment at least 3 days a week in‑office, subject to change, providing flexibility and accessibility for qualified candidates.

Applicants must be authorized to work in the U.S. or Canada, without the need for employment‑based visa sponsorship now or in the future; Nasdaq will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H‑1B, L‑1, TN, O‑1, E‑3, H‑1B1, F‑1, J‑1, OPT, CPT or any other employment‑based visa).

This posting is for an existing vacancy within Nasdaq.

Come as You Are Nasdaq is an equal opportunity employer.

We welcome applications from candidates of all backgrounds and identities.

We are committed to fostering an inclusive workplace where diverse perspectives, experiences, and identities are valued and celebrated.

We ensure that individuals with disabilities are provided with reasonable accommodation throughout the hiring process.

What We Offer

We're proud to offer a competitive rewards package that is meaningful, recognizes the unique needs of our employees and their families, and incentivizes employees for their contribution to Nasdaq's overall success.

• The base pay range for this role is $91,000 - $129,000.
• In addition to base salary, Nasdaq provides a generous annual bonus/commission (short‑term incentive), and equity (long‑term incentive), comprehensive benefits, and opportunity for growth.

Exact compensation may vary based on several job‑related factors that are unique to each candidate, including but not limited to: skill set, experience, education/training, business needs and market demands.

At Nasdaq, we're proud to be the engine behind the world's capital markets.

But we don't stop there. We build the technology that drives transparency, trust, and access—helping economies grow and people thrive.

Our purpose is to advance economic progress for all.

Whether you're a client, a colleague, or part of our broader community, we're here to move markets—and possibilities—forward.

Our hybrid work model, NasdaqBlend, gives you flexibility to do your best work—whether that's from home, in the office, or a mix of both.

We're a global team of over 8,500 innovators across 38 countries, united by a shared purpose: advancing economic progress for all.

It's not just what we do—it's how we do it, together.

We support your success through You&Q, our total rewards program that covers every dimension of life—from building wealth and growing your career to prioritizing well‑being and family care.

Join the Team Advancing Economic Progress for All.