Sr Specialist, Large Complex & Specialty Claims

Definity; Montreal; Hybrid; CAD 74,000 - 124,000; Full time

Benefits offered by this job

Hybrid work schedule

Company share ownership program

Incentive programs

Pension and RRSP matching

Tuition assistance and educational资源

Job summary

Definity is seeking a Senior Specialist to manage complex Financial Lines claims from initial investigation through resolution, collaborating with underwriting, actuarial, and leadership across the business.

The role requires bilingual English/French, an AMF Loss Adjuster (5A) license, and 8–10 years of claims handling experience. A strong strategic mindset and ability to negotiate are essential. Hybrid work, competitive compensation, and strong employee programs are offered.

Qualifications

• 8–10 years of general claims handling experience.
• Must hold AMF Loss Adjuster (5A) license.
• Bilingual in French and English.
• Financial Lines claims experience preferred.
• Strong interpersonal and communication skills.
• Demonstrated ability to work through conflict and resolve issues professionally.

Responsibilities

• Conduct coverage analysis, investigation, negotiation, and resolution for claims with moderate supervision.
• Identify and coordinate all recovery opportunities and efforts.
• Retain, monitor, manage, and approve payments to outside counsel for routine litigation matters with budgets.
• Negotiate settlements and resolutions, directly or through counsel, considering liability and coverage.
• Engage underwriting, reinsurance, actuarial, and senior leadership teams in claim management.

Skills

Claims handling

Negotiation

Stakeholder collaboration

Bilingual – French/English

Interpersonal communication

Education

University degree

College diploma (2-year)

CIP designation

Job description

The Opportunity

This Senior Specialist role is responsible for managing claims under various policies, including cyber liability, directors’ and officers’ liability, employment practices liability, and other miscellaneous professional liability policies, from initial investigation through to resolution. The position requires strong technical expertise and collaboration with key stakeholders across the business. The successful candidate will contribute to complex claim strategy and coverage discussions. The ideal candidate is bilingual, holds an AMF Loss Adjuster (5A) License, and brings experience in Financial Lines claims.

What to Expect

• Conduct thorough coverage analysis, investigation, negotiation, and resolution for all claims with moderate supervision.
• Identify and coordinate all recovery opportunities and efforts.
• Retain, monitor, manage, and approve payments to outside counsel for routine litigation matters, actively using litigation management plans and budgets.
• Negotiate settlements and resolutions, both directly and through counsel, considering liability, damages, and coverage.
• Engage all stakeholders in the effective management of a claim, including underwriting, reinsurance, actuarial, and senior leadership teams.

What You Bring

• University degree in any discipline, a two-year college diploma from a provincially recognized and funded community college, or a fully completed CIP designation.
• Must hold an AMF Loss Adjuster (5A) License.
• Must be bilingual in French and English.
• Minimum of 8-10 years of general claims handling experience.
• Preference will be given to candidates with Financial Lines claims experience.
• Strong interpersonal and communication skills.
• Demonstrated ability to work through conflict and resolve issues professionally.

Salary Range

Salary Range:$73,500 – $123,500
High degree ofproficiencywith Englishrequiredto service customers, both internal to the company and external, across Canada.

Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market.

This position is being posted to fill an existing vacancy.

We know from experience that a candidate doesn’t need 100% of the qualifications listed to bring incredible value to our team. We’re actively seeking diverse backgrounds and perspectives to help us make insurance better. At Definity, inclusion, diversity, and equity aren’t just “nice to have” — they’re essential to our success.

What’s in it for you?

• Hybrid work schedule for most roles
• Company share ownership program
• Incentive Program – Eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.
• Pension and savings programs, with company-matched RRSP contributions
• Paid volunteer days and company matching on charitable donations
• Educational resources, tuition assistance, and paid time off to study for exams
• Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
• Wellness and recognition programs
• Discounts on products and services

Go ahead and expect a lot — you deserve it.

It’s better here — but don’t take our word for it. Definity was named by Great Place to Work® as one of the Best Workplaces™ in Canada for women, for youth, and for inclusion.

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting [e-mail].

As part of Definity’s commitment to reconciliation, we acknowledge that our work, meetings, and travel take place on the lands now known as Canada, and recognize the enduring presence, wisdom, and stewardship of the First Nations, Métis, and Inuit peoples who have long cared for these lands.

Background checks

This role requires successful clearance of background checks (including criminal checks and leadership references).

#LI-Hybrid