Senior Specialist Claims Adjuster, Liability, Claims

Definity; Quebec; Hybrid; CAD 74,000 - 124,000; Full time

Benefits offered by this job

Hybrid work schedule

Company share ownership program

Pension and RRSP matching

Job summary

Definity is seeking a seasoned Claims professional to manage a portfolio of complex Commercial General Liability claims, guiding coverage analyses and settlement strategies. You will mentor and lead a team of adjusters and coordinate with external counsel to optimize outcomes for policyholders and the company.

Reporting to the Team Leader, Liability, Claims, you will oversee high-exposure files, conduct in-depth analyses, and drive strategic decisions, while maintaining clear communication with

Qualifications

• AMF Claims Adjuster Certificate required for Quebec practice.
• 10 years of CGL claims handling experience including BI and PD.
• Experience in litigation management and supervising external counsel.
• Knowledge of Quebec civil law and judicial procedure.
• Bilingual English/French, written and spoken.

Responsibilities

• Manage a portfolio of complex Commercial General Liability (CGL) claims, including PD, BI, E&O, and D&O.
• Conduct coverage, liability, and quantum analyses to guide strategy for each file.
• Own high-exposure files, including litigated claims and complex issues.
• Lead investigations and evaluate evidence for coverage, liability, and settlements.
• Direct and supervise independent adjusters and external resources for investigations.
• Develop and implement settlement strategies to achieve best outcomes for policyholders and company.
• Supervise external counsel and manage defense costs; appoint counsel as needed.
• Establish litigation management plans and collaborate with counsel during mediations, conferences, arbitrations, and trials.
• Assess financial exposure and maintain reserves; present complex files in meetings.

Skills

Leadership

Mentoring

Communication

Prioritization

Collaboration

Bilingual (English/French)

Education

AMF Claims Adjuster Certificate (Personal & Commercial)

Job description

Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.

We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.

The Opportunity

Reporting to the Team Leader, Liability, Claims, you will be responsible for managing a portfolio of complex Commercial General Liability (CGL) claims. You will play a key role in coverage analysis, litigation management, developing settlement strategies, and coaching Claims Adjusters and external partners.

What to Expect

• Manage a portfolio of complex Commercial General Liability (CGL) claims, including Property Damage (PD), Bodily Injury (BI), Errors & Omissions (E&O), and Directors & Officers (D&O).
• Conduct in-depth coverage, liability, and quantum analyses to guide the overall strategy for each file.
• Take ownership of high-exposure files, including litigated claims and complex legal issues.
• Lead investigations and evaluate evidence to determine coverage, liability, and quantum issues, as well as settlement opportunities.
• Assign, direct, and supervise independent adjusters and other specialized resources required for file investigation and management.
• Develop and implement settlement strategies that achieve the best possible outcomes for policyholders and the company.
• Select, instruct, and supervise external counsel while ensuring effective management of defense costs.
• Establish litigation management plans and collaborate with counsel during mediations, settlement conferences, arbitrations, and trials.
• Regularly assess financial exposure and maintain appropriate reserves for each file.
• Present complex files during strategic discussions and make recommendations regarding the path forward.
• Ensure clear and professional communication with clients, brokers, lawyers, and other stakeholders.
• Identify opportunities for recovery, contribution, or subrogation, where applicable.
• Act as a technical resource and contribute to the team’s skill development through knowledge sharing and mentoring.
• Actively participate in the continuous improvement of claims management practices and processes.

What you Bring

• Claims Adjuster Certificate from the Autorité des marchés financiers (AMF) in personal and commercial lines, allowing you to practice in Quebec.
• 10 years of claims handling experience in Commercial General Liability (CGL), covering both BI and PD, including participation in out-of-court settlement conferences and arbitrations.
• Extensive experience in litigation management and supervision of external counsel, combined with an in-depth knowledge of Quebec civil law and judicial procedure.
• Experience in analyzing coverage, liability, and quantum of damages.
• Excellent skills in technical leadership, mentoring, and collaboration.
• Professionalism, empathy, and courtesy with all stakeholders.
• Bilingual (English and French), both spoken and written.
• Outstanding ability to manage priorities during peak periods and remain calm under pressure.
• Team spirit and flexibility in a constantly evolving environment.
• Excellent written and verbal communication skills.

Salary range: $73,500-$123,500

The salary offered for this role may vary based on the selected candidate's work location, as well as other factors including, but not limited to, skills, education, experience, working conditions, and regional market data.

High degree of proficiency with English is required to service customers, both internal to the company and external, across Canada.

Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market.

This position is being posted to fill an existing vacancy.

We’re actively seeking diverse backgrounds and perspectives to help us make insurance better.

At Definity, inclusion, diversity, and equity aren't just "nice to have" - they're essential to our success.

What’s in it for you?

• Hybrid work schedule for most roles
• Company share ownership program
• Incentive Program - Eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.
• Pension and savings programs, with company-matched RRSP contributions
• Paid volunteer days and company matching on charitable donations
• Educational resources, tuition assistance and paid time off to study for exams
• Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
• Wellness and recognition programs
• Discounts on products and services

Go ahead and expect a lot - you deserve it.

It's better here - but don't take our word for it. Definity was named by Great Place to Work® as one of the Best Workplaces™ in Canada for women, for youth, and for inclusion.

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting [e-mail].

As part of Definity's commitment to reconciliation, we acknowledge that our work, meetings, and travel take place on the lands now known as Canada, and recognize the enduring presence, wisdom, and stewardship of the First Nations, Métis, and Inuit peoples who have long cared for these lands.

Background checks

This role requires successful clearance of background checks (including criminal checks and leadership references).

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