Sr Specialist, Large Complex & Specialty Claims

Definity; Quebec; Hybrid; CAD 74,000 - 124,000; Full time

Benefits offered by this job

Hybrid work schedule

Company share ownership program

Incentive plans

RRSP contributions

Volunteer days

Tuition assistance

Inclusion and wellness programs

Job summary

Definity is seeking a Senior Specialist to manage claims under various policies, including cyber liability and financial lines, from investigation to resolution. The role requires strong technical expertise and collaboration with key stakeholders across the business.

The ideal candidate is bilingual, holds an AMF Loss Adjuster (5A) license, and has 8–10 years of general claims handling experience, with preference for Financial Lines experience. Hybrid work and many employee programs are offered.

Qualifications

• University degree or a two-year college diploma, or CIP designation.
• Must hold an AMF Loss Adjuster (5A) License.
• Bilingual in French and English.
• 8–10 years of general claims handling experience.
• Preference for Financial Lines claims experience.

Responsibilities

• Conduct coverage analyses, investigations, negotiations, and resolutions for claims with moderate supervision.
• Identify and coordinate recovery opportunities and efforts.
• Manage payments to outside counsel for routine litigation with budgets.
• Negotiate settlements and resolutions with counsel as needed.
• Engage underwriting, reinsurance, actuarial and leadership teams in claim management.

Skills

Bilingual FR/EN

Communication skills

Education

University degree or 2-year college diploma or CIP designation

Tools

AMF Loss Adjuster (5A) License

Job description

Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can't do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.

We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It's better here.

It's better here - but don't take our word for it. Definity was named by Great Place to Work® as one of the Best Workplaces™ in Canada for women, for youth, and for inclusion.

Go ahead and expect a lot - you deserve it.

The Opportunity

This Senior Specialist role is responsible for managing claims under various policies, including cyber liability, directors' and officers' liability, employment practices liability, and other miscellaneous professional liability policies, from initial investigation through to resolution. The position requires strong technical expertise and collaboration with key stakeholders across the business. The successful candidate will contribute to complex claim strategy and coverage discussions. The ideal candidate is bilingual, holds an AMF Loss Adjuster (5A) License, and brings experience in Financial Lines claims.

What to Expect

• Conduct thorough coverage analysis, investigation, negotiation, and resolution for all claims with moderate supervision.
• Identify and coordinate all recovery opportunities and efforts.
• Retain, monitor, manage, and approve payments to outside counsel for routine litigation matters, actively using litigation management plans and budgets.
• Negotiate settlements and resolutions, both directly and through counsel, considering liability, damages, and coverage.
• Engage all stakeholders in the effective management of a claim, including underwriting, reinsurance, actuarial, and senior leadership teams.

What You Bring

• University degree in any discipline, a two-year college diploma from a provincially recognized and funded community college, or a fully completed CIP designation.
• Must hold an AMF Loss Adjuster (5A) License.
• Must be bilingual in French and English.
• Minimum of 8-10 years of general claims handling experience.
• Preference will be given to candidates with Financial Lines claims experience.
• Strong interpersonal and communication skills.
• Demonstrated ability to work through conflict and resolve issues professionally.

Salary Range:

$73,500 - $123,500

High degree of proficiency with English required to service customers, both internal to the company and external, across Canada.

Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market.

This position is being posted to fill an existing vacancy.

What’s in it for you?

• Hybrid work schedule for most roles
• Company share ownership program
• Incentive Program - Eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.
• Pension and savings programs, with company-matched RRSP contributions
• Paid volunteer days and company matching on charitable donations
• Educational resources, tuition assistance, and paid time off to study for exams
• Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
• Wellness and recognition programs
• Discounts on products and services

Background checks

This role requires successful clearance of background checks (including criminal checks and leadership references).

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting [e-mail].

As part of Definity's commitment to reconciliation, we acknowledge that our work, meetings, and travel take place on the lands now known as Canada, and recognize the enduring presence, wisdom, and stewardship of the First Nations, Métis, and Inuit peoples who have long cared for these lands.