Sr. ServiceNow Developer with ITSM, Change Management

E-Solutions; Toronto; On-site; CAD 90,000 - 130,000; Full time

Job summary

Une entreprise dynamique recherche un Sr. ServiceNow Developer pour gérer le processus de changement IT, assurer la conformité aux politiques et faciliter l'amélioration continue. Le candidat idéal aura une solide expérience avec ServiceNow et dans la gestion de changements ITSM. Ce rôle est crucial pour maintenir l'efficacité des opérations IT et impliquer des interactions avec diverses parties prenantes.

Qualifications

• Expérience avec les outils ITSM, comme ServiceNow.
• Expertise en gestion des changements IT.

Responsibilities

• Gérer le processus de gestion des changements IT de bout en bout.
• Évaluer et autoriser les demandes de changements et s'assurer qu'elles sont classées et priorisées.
• Présider les réunions régulières du Change Advisory Board (CAB).

Skills

ServiceNow

ITSM

Change Management

Job description

Role : Sr. ServiceNow Developer with ITSM, Change Management

Duration : Long Term

• Manage the IT Change Management process end-to-end.
• Evaluate and authorize change requests (RFCs) and ensure changes are categorized, prioritized, and scheduled appropriately.
• Chair regular Change Advisory Board (CAB) meetings.
• Coordinate with stakeholders, technical teams, and business units to assess risk and impact for proposed changes.
• Ensure compliance with change policies, procedures, and audit requirements.
• Monitor and report on change metrics and KPIs (, success rate, back-out ratio).
• Lead post-implementation reviews and ensure continuous improvement of the change process.
• Support major incident recovery by assessing emergency changes and participating in incident reviews.
• Liaise with Release, Incident, and Problem Management to ensure a holistic view of ITSM practices.
• Maintain the Change Calendar and ensure visibility of upcoming and completed changes.

Experience working with ITSM tools such ServiceNow