ServiceNow Developer

Global Technical Talent; Toronto; On-site; CAD 120,000 - 125,000; Full time

Job summary

A leading Canadian staffing firm seeks a skilled ServiceNow Developer to enhance enterprise-wide ITSM solutions. This full-time role in downtown Toronto involves developing ServiceNow configurations, ensuring service delivery quality, and leading integration with external tools, ideal for a motivated IT professional.

Qualifications

• 3–5 years of experience in ServiceNow development and configuration.
• 2+ years in ServiceNow ITOM, Discovery, Service Mapping.
• Experience in both Linux/Unix and Windows environments.

Responsibilities

• Design, develop, and maintain ServiceNow solutions across ITSM and ITOM.
• Implement Discovery and maintain a healthy CMDB.
• Lead integration efforts with external systems using APIs.

Skills

JavaScript

REST/SOAP integrations

CSDM framework

Troubleshooting

Agile methodologies

Stakeholder management

Education

ServiceNow certifications

Job description

Job Title: ServiceNow Developer
Job Type: Full Time
Job Location: 3x week downtown Toronto
Position Type: Direct Hire
Salary: $120 - $125/Year

Job Overview:

• Our client is looking for a skilled and motivated ServiceNow Developer to join our team and lead the development and optimization of enterprise-wide ServiceNow solutions.
• This role is critical in ensuring effective service delivery through robust ITSM processes and comprehensive ITOM capabilities, including Discovery and Service Mapping.
• You will work closely with infrastructure, operations, and application teams to build scalable, integrated solutions that enable visibility, automation, and service intelligence across the organization.

Key Responsibilities:

• Design, develop, and maintain ServiceNow solutions across ITSM, ITOM, Discovery, CMDB, and Service Mapping modules.
• Build and manage configurations such as business rules, client/server scripts, workflows, UI policies, notifications, and catalog items.
• Implement and maintain Discovery using both out-of-the-box and custom probe/sensor scripts to populate and maintain a healthy CMDB.
• Ensure CSDM compliance across service, application, and infrastructure data models.
• Create and maintain service maps that accurately reflect the relationships between infrastructure, applications, and business services.
• Lead integration efforts with external systems and tools using REST, SOAP, and other APIs.
• Troubleshoot production issues, perform root cause analysis, and implement fixes and optimizations.
• Support platform upgrades, patching, and ensure system performance and availability.
• Collaborate with stakeholders and delivery teams in both Agile and traditional project environments.
• Maintain clear and up-to-date documentation and contribute to the development of internal standards and best practices.
• Participate in an on-call rotation for high-severity incident response when required.

Required Qualifications:

• 3–5 years of hands-on experience in ServiceNow development and configuration.
• 2+ years of experience with ServiceNow ITOM, including Discovery, Service Mapping, and CMDB administration.
• Demonstrated expertise with JavaScript, REST/SOAP integrations, and common integration protocols ( SNMP, SSH, WMI).
• Strong knowledge of the CSDM framework and experience building or maintaining CMDB data models.
• Experience with Asset and Configuration Management (HAM/SAM) is an asset.
• Proven ability to troubleshoot issues and optimize workflows in complex environments.
• Experience integrating ServiceNow with ITSM tools and third-party platforms.
• Comfortable working across both Linux/Unix and Windows environments.
• ServiceNow certifications (at least one of the following is required):
• Certified Application Developer
• Certified System Administrator
• Certified Implementation Specialist (e.g., ITSM, ITOM, Discovery, or Service Mapping)

Preferred Skills:

• Experience with Demand Management, GRC, or Event Management modules.
• Familiarity with Agile tools (e.g., Jira) and working in a DevOps or CI/CD context.
• Strong communication, analytical, and stakeholder management skills.
• Proven ability to work independently and collaboratively in high-paced environments.

About The Company

• Leading Canadian financial brand providing secure digital access to funds. Empowering Canadians to manage money on their terms. Easy verification and authentication for enhanced financial control. We're committed to digital prosperity and enabling employees to thrive.

About GTT

• GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. As a Native American-owned, economically disadvantaged corporation, we highly value diverse and inclusive workplaces. Our clients are Fortune 500 banking, insurance, financial services, and technology companies, along with some of the nation’s largest life sciences, biotech, utility, and retail companies across the US and Canada. We look forward to helping you land your next great career opportunity!

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