Sr. ServiceNow Developer

Kaizen Technologies; Toronto; On-site; CAD 90,000 - 130,000; Full time

Job summary

A leading company is seeking a Sr. ServiceNow Developer specializing in ITSM and Change Management for a long-term position. The role involves managing the entire IT Change Management process, coordinating with various stakeholders, and ensuring compliance with change policies. The ideal candidate should have experience with ITSM tools like ServiceNow and a proven track record in improving processes.

Qualifications

• Experience in managing the IT Change Management process.
• Proven ability to lead Change Advisory Board meetings.
• Ability to assess risk and impact for proposed changes.

Responsibilities

• Manage the IT Change Management process end-to-end.
• Evaluate and authorize change requests and ensure compliance.
• Monitor and report on change metrics and KPIs.

Skills

Change Management

ITSM

ServiceNow

Risk Assessment

Continuous Improvement

Tools

ServiceNow

Job description

Position : Sr. ServiceNow Developer with ITSM, Change Management

Duration : Long Term

• Manage the IT Change Management process end-to-end.
• Evaluate and authorize change requests (RFCs) and ensure changes are categorized, prioritized, and scheduled appropriately.
• Chair regular Change Advisory Board (CAB) meetings.
• Coordinate with stakeholders, technical teams, and business units to assess risk and impact for proposed changes.
• Ensure compliance with change policies, procedures, and audit requirements.
• Monitor and report on change metrics and KPIs (e.g., success rate, back-out ratio).
• Lead post-implementation reviews and ensure continuous improvement of the change process.
• Support major incident recovery by assessing emergency changes and participating in incident reviews.
• Liaise with Release, Incident, and Problem Management to ensure a holistic view of ITSM practices.
• Maintain the Change Calendar and ensure visibility of upcoming and completed changes.
• Experience working with ITSM tools such as ServiceNow