Sr. Seller Experience Specialist

RB Global; Vancouver; Hybrid; CAD 85,000 - 125,000; Full time

Job summary

RB Global is seeking a Seller Experience Specialist in Vancouver to own the post-contract seller relationship and drive growth within the market. You will lead onboarding kickoffs and serve as the market’s single point of contact through the seller lifecycle.

You will illuminate friction points, solve issues proactively, and work to grow satisfied sellers into bigger accounts. Travel 20–30% will be required for visits and events.

Qualifications

• Bachelor’s degree in business, marketing, or a related field required.
• 5–7+ years in Customer Success, Account Management, or a market-facing relationship role.
• Experience owning a book of accounts or a defined market end-to-end.
• CRM platform fluency: Salesforce required, or equivalent CS tooling preferred.
• Comfort with data-led engagement and translating signals into conversations.
• Proactive partnership with sellers, not just responsiveness.
• In-market residence with remote-compatible role and regular in-person presence at key accounts/sites.

Responsibilities

• Own onboarding kickoffs for every seller and be the single point of contact throughout the seller lifecycle.
• Proactively solve problems to prevent issues from surfacing.
• Direct day-to-day execution with ownership and influence to grow sellers from small to large.
• Focus on RB Global's Service Keys of Courtesy, Clarity, Efficiency, and All-In commitment.

Skills

Customer Success

Account Management

Data-Led Decisions

Cross-Functional Influence

In-market Experience

Travel 20-30%

Education

Bachelor’s degree in business or marketing

Tools

Salesforce

Job description

The Seller Experience Specialist is a top-line growth enabler who owns the post-contract seller relationship in an assigned market. This role leads onboarding kickoffs for every seller, stands as that market's single point of contact throughout the seller lifecycle, and stays proactive so problems are solved before a seller must raise them.

This specialist knows their market inside and out, illuminating and removing the friction that quietly costs sellers and the business. The Seller Experience Specialist directs day-to-day execution with strong ownership, influence, and a focus on growing satisfied sellers into bigger ones — measured against RB Global's Service Keys of Courtesy, Clarity, Efficiency, and All-In commitment.

• Bachelor’s degree in business, marketing, or a related field, or equivalent professional experience required
• 5–7+ years in Customer Success, Account Management, or a market-facing relationship role, preferably in a marketplace, auction, or B2B platform environment
• Experience owning a book of accounts or a defined market end-to‑end, comfortable being the single point of contact and setting the standard others are held to
• CRM platform fluency: Salesforce required, or equivalent CS tooling strongly preferred
• Comfort with data-led engagement: reading health scores, usage signals, and market trends, and translating them into conversations, not just reports
• Track record of proactive partnership with sellers, not just responsiveness
• Candidate must reside In-market, the position is remote-compatible role with regular in‑person presence at key accounts, sites, and team sessions
• Bilingual (French/Spanish) preferred.
• Must be able to travel 20-30% for Seller Visits, Regional events and Internal meetings.

Core Competencies

• Customer Obsessed
• Customer Relationship Ownership
• Proactive Engagement
• Account Management
• Cross-Functional Influence
• Data-Led Decision Making