Sr. Seller Experience Specialist

RB Global; Toronto; Hybrid; CAD 90,000 - 120,000; Full time

Job summary

RB Global is seeking a Seller Experience Specialist in the Toronto area to own the post-contract seller relationship. The role leads onboarding kickoffs, serves as the market’s single point of contact, and stays proactive to prevent issues before they arise, driving growth of sellers into larger, more valuable accounts.

You will analyze health signals, market trends, and usage data to inform conversations with sellers, collaborate with cross-functional teams, and travel 20-30% for seller visits

Qualifications

• Bachelor’s degree in business, marketing, or a related field, or equivalent professional experience required.
• 5–7+ years in Customer Success, Account Management, or a market-facing relationship role, preferably in a marketplace, auction, or B2B platform environment.
• Experience owning a book of accounts or a defined market end-to-end, comfortable being the single point of contact and setting the standard others are held to.
• CRM platform fluency: Salesforce required, or equivalent CS tooling strongly preferred.
• Comfort with data-led engagement: reading health scores, usage signals, and market trends, and translating them into conversations, not just reports.
• Track record of proactive partnership with sellers, not just responsiveness.

Responsibilities

• Own onboarding kickoffs for every seller and serve as the market’s single point of contact throughout the lifecycle.
• Lead day-to-day execution with strong ownership and influence to grow sellers from first-time users to larger, ongoing accounts.
• Proactively address issues before sellers raise them and partner with cross-functional teams to remove friction.

Education

Bachelor’s degree in business, marketing, or related field

Tools

Salesforce

Job description

The Seller Experience Specialist is a top-line growth enabler who owns the post-contract seller relationship in an assigned market. This role leads onboarding kickoffs for every seller, stands as that market's single point of contact throughout the seller lifecycle, and stays proactive so problems are solved before a seller must raise them.

This specialist knows their market inside and out, illuminating and removing the friction that quietly costs sellers and the business. The Seller Experience Specialist directs day-to-day execution with strong ownership, influence, and a focus on growing satisfied sellers into bigger ones — measured against RB Global's Service Keys of Courtesy, Clarity, Efficiency, and All-In commitment.

• Bachelor’s degree in business, marketing, or a related field, or equivalent professional experience required
• 5–7+ years in Customer Success, Account Management, or a market-facing relationship role, preferably in a marketplace, auction, or B2B platform environment
• Experience owning a book of accounts or a defined market end-to-end, comfortable being the single point of contact and setting the standard others are held to
• CRM platform fluency: Salesforce required, or equivalent CS tooling strongly preferred
• Comfort with data-led engagement: reading health scores, usage signals, and market trends, and translating them into conversations, not just reports
• Track record of proactive partnership with sellers, not just responsiveness
• Candidate must reside In-market, the position is remote-compatible role with regular in-person presence at key accounts, sites, and team sessions
• Bilingual (French/Spanish) preferred.
• Must be able to travel 20-30% for Seller Visits, Regional events and Internal meetings.

Core Competencies

• Customer Obsessed
• Customer Relationship Ownership
• Proactive Engagement
• Account Management
• Cross-Functional Influence
• Data-Led Decision Making