Sr. Seller Experience Specialist

RB Global; Grande Prairie; Hybrid; CAD 90,000 - 120,000; Full time

Job summary

RB Global is seeking a Seller Experience Specialist for the Canadian market, based in Grande Prairie or in-market. You will own post-contract seller relationships, run onboarding kickoffs, and act as the single point of contact throughout the seller lifecycle.

You will leverage Salesforce and data signals to anticipate issues, inform conversations, and drive growth from satisfied sellers into larger accounts.

Qualifications

• Bachelor’s degree in business, marketing, or a related field, or equivalent professional experience required.
• 5–7+ years in Customer Success, Account Management, or a market-facing relationship role in a marketplace, auction, or B2B environment.
• Experience owning a book of accounts or a defined market end-to-end as single point of contact.
• CRM fluency with Salesforce or equivalent tooling preferred.
• Data-led engagement: reading health scores, usage signals, and market trends to drive conversations.
• Track record of proactive seller partnerships, not just responsiveness.
• Candidate must reside In-market; remote-compatible role with regular in-person presence.
• Bilingual French/Spanish preferred.
• Travel 20-30% for visits and events.

Responsibilities

• Own post-contract seller relationships in an assigned market and lead onboarding kickoffs.
• Serve as the single point of contact throughout the seller lifecycle and drive issue resolution.
• Onboard sellers, set standards, and grow satisfied sellers into bigger accounts.
• Engage data signals to inform conversations and proactive improvements.
• Collaborate cross-functionally to reduce friction and improve service quality.

Skills

Customer Success

Account Management

Market-facing relationships

Salesforce

Data-led engagement

Proactive partnership

In-market residency

Travel 20-30%

Bilingual (French/Spanish) preferred

Education

Bachelor's degree in business/marketing or related field

Tools

Salesforce

Job description

The Seller Experience Specialist is a top-line growth enabler who owns the post-contract seller relationship in an assigned market. This role leads onboarding kickoffs for every seller, stands as that market's single point of contact throughout the seller lifecycle, and stays proactive so problems are solved before a seller must raise them.

This specialist knows their market inside and out, illuminating and removing the friction that quietly costs sellers and the business. The Seller Experience Specialist directs day-to-day execution with strong ownership, influence, and a focus on growing satisfied sellers into bigger ones — measured against RB Global's Service Keys of Courtesy, Clarity, Efficiency, and All-In commitment.

• Bachelor’s degree in business, marketing, or a related field, or equivalent professional experience required
• 5–7+ years in Customer Success, Account Management, or a market-facing relationship role, preferably in a marketplace, auction, or B2B platform environment
• Experience owning a book of accounts or a defined market end-to‑end, comfortable being the single point of contact and setting the standard others are held to
• CRM platform fluency: Salesforce required, or equivalent CS tooling strongly preferred
• Comfort with data-led engagement: reading health scores, usage signals, and market trends, and translating them into conversations, not just reports
• Track record of proactive partnership with sellers, not just responsiveness
• Candidate must reside In-market, the position is remote-compatible role with regular in‑person presence at key accounts, sites, and team sessions
• Bilingual (French/Spanish) preferred.
• Must be able to travel 20-30% for Seller Visits, Regional events and Internal meetings.

Core Competencies

• Customer Obsessed
• Customer Relationship Ownership
• Proactive Engagement
• Account Management
• Cross-Functional Influence
• Data-Led Decision Making