Sr. Experience Specialist

RB Global; Kelowna; Hybrid; CAD 80,000 - 120,000; Full time

Job summary

RB Global is seeking a Seller Experience Specialist in Canada to own the post-contract seller relationship across a defined market. You will lead onboarding kickoffs and act as the sole contact for sellers, guiding them through the lifecycle with proactive issue resolution and data-driven insights.

You will illuminate market friction, partner with sellers to grow relationships, and travel 20-30% for visits and regional events. Fluency in French/Spanish is preferred.

Qualifications

• Bachelor’s degree in business, marketing, or a related field, or equivalent professional experience.
• 5–7+ years in Customer Success, Account Management, or a market-facing relationship role.
• Experience owning a book of accounts and acting as single point of contact end-to-end.
• CRM fluency: Salesforce required, or equivalent CS tooling preferred.
• Comfort with data-led engagement: reading health scores and trends to inform conversations.
• Must reside in-market; remote-compatible with regular in-person presence.
• Bilingual French/Spanish preferred.
• Travel 20–30% for seller visits and events.

Responsibilities

• Lead onboarding kickoffs for every seller and own post-contract relationships.
• Serve as the market’s single point of contact throughout the seller lifecycle.
• Proactively address issues before sellers raise them.
• Translate health scores and usage signals into actionable conversations.
• Drive growth of sellers from satisfied customers to larger partners.

Skills

Account Management

Customer Success

Data analysis

Market knowledge

French/Spanish bilingual

Travel willingness

Education

Bachelor’s degree in business or marketing

Tools

Salesforce

Job description

The Seller Experience Specialist is a top-line growth enabler who owns the post-contract seller relationship in an assigned market. This role leads onboarding kickoffs for every seller, stands as that market's single point of contact throughout the seller lifecycle, and stays proactive so problems are solved before a seller must raise them.

This specialist knows their market inside and out, illuminating and removing the friction that quietly costs sellers and the business. The Seller Experience Specialist directs day-to-day execution with strong ownership, influence, and a focus on growing satisfied sellers into bigger ones — measured against RB Global's Service Keys of Courtesy, Clarity, Efficiency, and All-In commitment.

• Bachelor’s degree in business, marketing, or a related field, or equivalent professional experience required
• 5–7+ years in Customer Success, Account Management, or a market-facing relationship role, preferably in a marketplace, auction, or B2B platform environment
• Experience owning a book of accounts or a defined market end-to‑end, comfortable being the single point of contact and setting the standard others are held to
• CRM platform fluency: Salesforce required, or equivalent CS tooling strongly preferred
• Comfort with data-led engagement: reading health scores, usage signals, and market trends, and translating them into conversations, not just reports
• Track record of proactive partnership with sellers, not just responsiveness
• Candidate must reside In-market, the position is remote-compatible role with regular in‑person presence at key accounts, sites, and team sessions
• Bilingual (French/Spanish) preferred.
• Must be able to travel 20-30% for Seller Visits, Regional events and Internal meetings.

Core Competencies

• Customer Obsessed
• Customer Relationship Ownership
• Proactive Engagement
• Account Management
• Cross-Functional Influence
• Data-Led Decision Making