Sr Sales and Operations Coordinator

Herc Rentals; Hamilton; On-site; CAD 36,000 - 39,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Life insurance

Pension plan

Employee stock purchase program

TFSA / Savings account

Job summary

Herc Rentals is seeking a Senior Sales and Operations Coordinator in Ontario, Canada. This full-time role involves answering customer questions, scheduling equipment deliveries and pickups, and supporting branch operations while growing a diverse customer portfolio.

You will become a safety and equipment-rental industry expert, work Monday–Friday 7am–4pm with potential to stay until 5pm, and advance your career through hands-on learning and performance.

Qualifications

• High school or GED is required; college degree preferred.
• Tech-savvy; will use multiple applications such as Outlook, Rental Man, Salesforce.
• Valid driver's license with clean driving record.
• 2-4 years of relatable experience.

Responsibilities

• Proactively answer and resolve customer questions.
• Schedule delivery and pick up of equipment; partner with drivers and vendors.
• Optimize routing of drivers with DOT regulations knowledge.
• Support other branch coordinators and territory sales reps.
• Manage a portfolio of customers and maximize revenue via service.

Skills

Customer service

Communication

Planning

Teamwork

Education

High school or GED

College degree preferred

Tools

Outlook

Salesforce

Rental Man

On-the-Go use

Job description

Life & Work Harmony

Paid Vacation Time Off (Minimum 3 weeks)

Founded in 1965, Herc Rentals is one of the leading equipment rental suppliers in North America with 2025 total revenues reaching approximately $4.4 billion. Herc Rentals’ parent company, known as Herc Holdings Inc., listed on the New York Stock Exchange on July 1, 2016, under the symbol “HRI.” Herc Rentals serves customers through approximately 607 locations and has about 10,000 employees in North America as of June 30, 2026. In Canada, Herc Rentals has a significant presence with multiple locations across the country. The company provides a wide range of equipment rental services to various industries, including construction, industrial, and government sectors. Herc Rentals is committed to supporting Canadian businesses by offering high-quality equipment and exceptional customer service. The company also focuses on safety and sustainability, ensuring that its operations comply with Canadian regulations and standards.

Job Purpose

The Senior Sales and Operations Coordinator is the first person you see when you walk into a Herc Rentalsbranch or dial a Herc Rentals phone number. The ideal person for this role is energetic, eager to help, and hungry to learn and grow their career.

This is a full time role with shifts Monday - Friday 7am - 4pm with ability to stay till close (5 pm )

In this role you will learn to...

• Take initiative and work autonomously
• Manage a profit and loss statement
• Effectively grow a diverse portfolio of customers
• Manage a fleet inventory mix
• Become a safety expert
• Be an expert in the equipment rental industry
• Be promoted and grow your career!

What you will do

• Proactively answer and resolve customer questions
• Schedule delivery and pick up of equipment and become a trusted partner to the drivers and delivery vendors
• Optimize routing of drivers by being a DOT Regulations expert
• Aid and support the other coordinators at the branch
• Be a trusted partner to the territory sales representatives
• Manage a portfolio of customers
• Maximize revenue through superior customer service on all existi ng orders
• Finalize sales for both inbound and outbound calls
• Provide customers with expert advice on the selection, operation and maintenance of all the various types of equipment
• Generate, process, analyze and review the daily business reports
• Support all team members

Skills

• Ability to safely lift up to 50 pounds frequently.
• Must be able to work indoors and outdoors when required of the job.
• Ability to perform repetitive tasks; stretch, turn, twist, and reach overhead; bend, crouch, squat, kneel, and stoop for extended periods of time.
• Ability to sit, stand, and walk for extended periods of time.
• Decision Making/Judgement.
• Initiative.
• Planning.
• Personal Organization.
• Adaptability/Flexibility.
• Teamwork.

Requirements

• High school or GED required, College Degree preferred.
• Must be tec savvy - will be using a variety of applications including: Outlook, Rental Man, Salesforce, On-the-Go use etc.
• Proficient in DOT Regulations and load securement guidelines.
• Building fluency with Fleet, Procurement, and daily dashboard and branch manager checklists.
• Act as local expert on Optimus and pricing practices.
• Salesforce experience an asset.
• Continue to open accounts and prescreen customers using eApply.
• 2 - 4 year of relatable experience.
• A valid driver's license with a clean driving record.
• Ability to drive and operate multiple types of vehicles and equipment.
• Ability to communicate with customers.

Req #: 71471

Type: Replacement

Pay Range: $26 - $28 per hour

Please be advised that the actual salary offered for any position is subject to the company's sole discretion and may be influenced by various factors, including but not limited to the candidate's qualifications, experience, location, and overall fit for the role.

Herc Rentals values its employees and provides excellent compensation and benefits packages which are not limited to the following.

Keeping you healthy

• Medical, Dental, and Vision Coverage
• Life and disability insurance
• Healthcare spending account
• Smoking Cessation Program
• Weight Loss Program
• Herc Life Wellness Program

Building Your Financial Future

• Company matched Pension Plan
• Employee Stock Purchase Program
• Registered Retirement Savings Plan
• Non Registered Savings Plan
• Tax Free Spending Account (TFSA)

Life & Work Harmony

• Paid Vacation Time Off (Minimum 3 weeks)
• Paid sick days
• Military leave
• Employee Assistance Program (EAP)
• Adoption Assistance Reimbursement Program
• Tuition Reimbursement Program
• Mechanic Tool reimbursement of up to $500 per year
• Auto & Home Insurance Discounts

Protecting You & Your Family

• Life Insurance
• Supplemental Life Insurance
• Accidental Death & Dismemberment Insurance
• Disability Insurance
• Critical Illness Insurance
• Accident Insurance

Herc Rentals is an equal opportunity employer. Herc Rentals does not utilize Artificial Intelligence (AI) for sourcing or recruiting candidates.