Sr Representative, Property Claims

Definity; Mississauga; On-site; CAD 59,000 - 109,000; Full time

Benefits offered by this job

Hybrid work schedule

Company share ownership program

Pension and savings plans

Volunteer days

Tuition assistance

Wellness program

Product discounts

Job summary

Definity is seeking an Experienced Property Claims Adjuster to manage property claims from intake to resolution, including coverage assessment, vendor coordination, and salvage/subrogation activities. The role requires Personal and/or Commercial property experience and 3–5 years of progressive handling of claims.

The position offers a hybrid work model with a focus on collaboration, accuracy, and timely settlements.

Qualifications

• University degree or 2-year college diploma or CIP designation.
• Minimum 3–5 years of experience handling commercial and personal property claims with progression.
• Knowledge of Definity policy wordings and systems is an asset.
• Familiarity with vendor guidelines and re-inspection programs is an asset.
• Strong written and verbal communication skills; customer-focused.

Responsibilities

• Accept notices of claims and work with customers and vendors to resolve claims quickly and efficiently.
• Investigate, evaluate, and settle moderate to complex first-party Personal and Commercial claims.
• Confirm policy coverage by applying policy language to the facts.
• Maintain detailed file records in appropriate systems.
• Process claims payments within authority; initiate salvage and subrogation where applicable.

Skills

Property claims

Vendor coordination

Communication skills

Team collaboration

High performance

Calm under pressure

MS Word

MS Excel

Education

University degree

2-year college diploma

CIP designation

Tools

MS Word

MS Excel

Job description

Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.

We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.

The Opportunity

Experienced Property Claims Adjuster responsible for managing property claims from intake to resolution, including coverage assessment, vendor coordination, payment processing, and salvage/subrogation activities. The successful person will come with Personal and/or Commercial property experience.

What to Expect

• Accepting notice of claims and working with customers and preferred vendors to resolve claims quickly and efficiently
• Investigate, evaluate, and resolve moderate and complex first party Personal and Commercial claims including those of a suspicious nature from start to finish
• Confirming policy coverage by ensuring the facts of the claim fall within the scope of Economical claims policies
• Maintaining detailed file records by entering pertinent data into the appropriate systems
• Processing claims payments within level of authority after verifying claimants’ entitlements
• Initiating salvage and subrogation procedures on assigned files

What You Bring

• University degree, 2-year college diploma or the CIP designation
• Minimum of 3 to 5 years of experience handling commercial and personal property claims with demonstrated progression and competence in intermediate and complex claims
• Knowledge of Definity policy wordings and systems would be an asset
• Familiarity with vendor guidelines, including the re-inspection program would be an asset
• Professional, friendly and courteous in all interactions
• Able to perform well in a busy operation and remain calm under pressure
• Proficient in MS Word and Excel
• Team-oriented, enjoys collaboration and being a part of a progressive team
• High performance individual, strives for the highest quality results
• Adaptable, is comfortable with changes and is ready to take on new challenges
• Strong written and verbal communication skills

Salary Range: $59,300 - $109,200

Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market.

This position is being posted to fill an existing vacancy.

We’re actively seeking diverse backgrounds and perspectives to help us make insurance better. At Definity, inclusion, diversity, and equity aren’t just “nice to have” — they’re essential to our success.

What’s in it for you?

• Hybrid work schedule for most roles
• Company share ownership program
• Incentive Program - Eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.
• Pension and savings programs, with company-matched RRSP contributions
• Paid volunteer days and company matching on charitable donations
• Educational resources, tuition assistance, and paid time off to study for exams
• Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
• Wellness and recognition programs
• Discounts on products and services

Go ahead and expect a lot — you deserve it.

It’s better here — but don’t take our word for it. Definity was named by Great Place to Work® as one of the Best Workplaces™ in Canada for women, for youth, and for inclusion.

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting [e-mail].

As part of Definity’s commitment to reconciliation, we acknowledge that our work, meetings, and travel take place on the lands now known as Canada, and recognize the enduring presence, wisdom, and stewardship of the First Nations, Métis, and Inuit peoples who have long cared for these lands.

Background checks This role requires successful clearance of background checks (including criminal checks and leadership references).