Int Representative, Property Claims Level 1

Definity Financial Corporation; Southwestern Ontario; Hybrid; CAD 50,000 - 93,000; Full time

Benefits offered by this job

Company share ownership

Pension and RRSP contributions

Paid volunteer days

Tuition assistance

Job summary

Definity Financial Corporation is seeking an Int Representative for Property Claims Level 1 in Ontario. The role involves accepting claims, validating coverage, and maintaining files across hybrid office/remote environments.

Responsibilities include processing payments, initiating salvages, and supporting catastrophic losses across Ontario. A university degree or CIP designation is preferred, with bilingual English/French a plus.

Qualifications

• Experience in auto or property claims.
• Familiarity with CICS and CDS system
• Proficient in MS Word and Excel
• Able to participate in catastrophic loss duties across Ontario if needed
• Licensed in NB, PEI, Newfoundland would be an asset

Responsibilities

• Accept notice of claim and resolve with customer and Vendors.
• Confirm policy coverage within policy scope.
• Maintain detailed file records in systems.
• Process claims payments within authority.
• Initiate salvage/subrogation on assigned files.
• Assist in managing property queues.
• Available to work 8:00 a.m. to 8:00 p.m. EST

Skills

Bilingual (French & English)

Strong written and verbalCommunication

Team player

Calm under pressure

Education

University degree or CIP designation

Tools

CICS

CDS system

MS Word

MS Excel

Job description

Int Representative, Property Claims Level 1

Waterloo, ONT, Canada and 7 more

Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.

We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.

What can you expect from the role?

• Accepting notice of claim and working with the customer and preferred Vendors to resolve the claim quickly and efficiently
• Confirming policy coverage by ensuring the facts of the claim fall within the scope of the policy
• Maintaining detailed file records by entering pertinent data into the appropriate systems
• Processing claims payments within level of authority after verifying claimant's entitlement
• Initiating salvage and subrogation procedures on assigned files
• Assist in managing the property queues
• You are available to work within the hours of 8:00 a.m. to 8:00 p.m. EST

What you bring to the role?

• A university degree, 2-year college diploma or CIP designation would be an asset
• Licensed in New Brunswick, PEI and Newfoundland would be an asset
• Experience in auto or property claims (knowledge of property is an asset)
• Familiarity with CICS and CDS system
• Proficient in MS Word and Excel
• Actively pursuing CIP designation
• Must be available to participate in catastrophic loss duties across Ontario (potentially on a national basis) if support is required by other regions
• Bilingual capabilities (French and English) would be an asset
• Professional, friendly and courteous in all interactions, whether with customers or co-workers
• Able to perform well in a busy operation and remain calm under pressure
• Team player adaptable to a changing environment
• Strong written and verbal communication skills
  

Salary range is $50,200 - $92,500

Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market.

This position is being posted to fill an existing vacancy.

What’s in it for you?

• Company share ownership program
• Incentive Program - Eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.
• Pension and savings programs, with company-matched RRSP contributions
• Paid volunteer days and company matching on charitable donations
• Educational resources, tuition assistance, and paid time off to study for exams
• Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
• Wellness and recognition programs
• Discounts on products and services

Go ahead and expect a lot — you deserve it.

It’s better here — but don’t take our word for it. Definity was named by Great Place to Work as one of the Best Workplaces in Canada for women, for youth, and for inclusion.

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by [e-mail].

As part of Definity’s commitment to reconciliation, we acknowledge that our work, meetings, and travel take place on the lands now known as Canada, and recognize the enduring presence, wisdom, and stewardship of the First Nations, Métis, and Inuit peoples who have long cared for these lands.

Background checks

This role requires successful clearance of background checks (including criminal checks and leadership references).