Int Representative, Property Claims Level 1

Kibbi Technologies Inc.; Mississauga; Hybrid; CAD 50,000 - 93,000; Full time

Benefits offered by this job

Hybrid work schedule

Company share ownership program

Incentive program

Pension and RRSP contributions match

Paid volunteer days and charitablecon

Job summary

Definity invites applicants for a claims-adjacent role in Ontario with a hybrid work setup. The role involves accepting notices of claim, confirming policy coverage, and coordinating with customers and vendors to resolve claims efficiently.

Ideal candidates have a university degree or diploma, familiarity with auto/property claims, and proficiency in MS Word/Excel. Bilingual French-English is an asset, with flexibility for catastrophic loss duties across Ontario and potentially nationwide.

Qualifications

• Experience in auto or property claims.
• Licensed or eligible for license in Canadian provinces would be an asset.
• Strong written and verbal communication skills.

Responsibilities

• Accept notice of claim and work with customer and vendors to resolve quickly.
• Confirm policy coverage by facts within policy scope.
• Maintain detailed file records in appropriate systems.
• Process claims payments within authority after verifying entitlement.
• Initiate salvage and subrogation on assigned files.
• Assist in managing property queues.
• Availability to work 8:00 a.m. – 8:00 p.m. EST.

Skills

Claims handling

Customer service

MS Word

MS Excel

Written & verbal communication

Calm under pressure

Bilingual: French & English

Education

University degree or 2-year college diploma or CIP designation

Tools

CICS

CDS system

Job description

Definity is the parent company to some of Canada's most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada's leading and most innovative property and casualty insurers. We can't do that without our people, so we embrace and encourage a culture that is collaborative, ambitious, rewarding, and empowering.

We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It's better here.

What can you expect from the role?

• Accepting notice of claim and working with the customer and preferred Vendors to resolve the claim quickly and efficiently
• Confirming policy coverage by ensuring the facts of the claim fall within the scope of the policy
• Maintaining detailed file records by entering pertinent data into the appropriate systems
• Processing claims payments within level of authority after verifying claimant's entitlement
• Initiating salvage and subrogation procedures on assigned files
• Assist in managing the property queues
• You are available to work within the hours of 8:00 a.m. to 8:00 p.m. EST

What you bring to the role?

• A university degree, 2-year college diploma or CIP designation would be an asset
• Licensed in New Brunswick, PEI and Newfoundland would be an asset
• Experience in auto or property claims (knowledge of property is an asset)
• Familiarity with CICS and CDS system
• Proficient in MS Word and Excel
• Actively pursuing CIP designation
• Must be available to participate in catastrophic loss duties across Ontario (potentially on a national basis) if support is required by other regions
• Bilingual capabilities (French and English) would be an asset
• Professional, friendly and courteous in all interactions, whether with customers or co-workers
• Able to perform well in a busy operation and remain calm under pressure
• Team player adaptable to a changing environment
• Strong written and verbal communication skills

• Salary range is $50,200 - $92,500
• Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market.

This position is being posted to fill an existing vacancy.

Interested in this role, but don't meet every requirement? We know from experience that a candidate doesn't need 100% of the qualifications listed to bring incredible value to our team. We're actively seeking diverse backgrounds and perspectives to help us make insurance better. At Definity, inclusion, diversity, and equity aren't just "nice to have" - they're essential to our success.

What's in it for you?

• Hybrid work schedule for most roles
• Company share ownership program
• Incentive Program - Eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.
• Pension and savings programs, with company-matched RRSP contributions
• Paid volunteer days and company matching on charitable donations
• Educational resources, tuition assistance, and paid time off to study for exams
• Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
• Wellness and recognition programs
• Discounts on products and services

Go ahead and expect a lot - you deserve it.

It's better here - but don't take our word for it. Definity was named by Great Place to Work as one of the Best Workplaces in Canada for women, for youth, and for inclusion.

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting [e-mail].

As part of Definity's commitment to reconciliation, we acknowledge that our work, meetings, and travel take place on the lands now known as Canada, and recognize the enduring presence, wisdom, and stewardship of the First Nations, Métis, and Inuit peoples who have long cared for these lands.

Background checks

This role requires successful clearance of background checks (including criminal checks and leadership references).