Sr Product Specialist

Co-operators; Burlington; Hybrid; CAD 73,000 - 121,000; Full time

Benefits offered by this job

Training and development

Flexible work options

Well-being programs

Volunteer days

Total rewards package

Job summary

CGIC's P&C Insurance Solutions team is seeking a Product Specialist to drive product design and development, focusing on underwriting, risk rules, and AI-driven initiatives. You will lead across programs and initiatives, leveraging product knowledge to deliver valuable solutions.

You will work with cross-functional teams, ensure compliance with insurance acts, and mentor colleagues while advancing agile practices.

Qualifications

• 5+ years of experience in Underwriting, Claims or Analytics in the insurance environment.
• Secondary diploma or degree in a related field; CIP/FCIP designation is preferred.
• Agile Certifications are an asset.
• Expert knowledge of products, policy wordings, reference and training materials, Insurance Acts and provincial legislation/requirements.
• Ability to break down complex variables and derive solutions in an environment influenced by external forces.
• Strong understanding of and experience working in an agile environment.
• Excellent interpersonal skills and ability to collaborate with internal and external stakeholders.
• Position requires proficiency in English; non-French duties are not assignable to other team members.

Responsibilities

• Provide leadership on product accountabilities in developing, maintaining and enhancing policy administration systems.
• Analyze portfolio profitability and identify improvement opportunities; communicate impacts and facilitate solutions.
• Identify interconnections between projects and share insights across teams.
• Lead, chair and facilitate high-level requirement meetings with stakeholders.
• Prioritize product needs against development while mentoring staff.

Skills

Underwriting experience

Analytics experience

Agile experience

English proficiency

Interpersonal skills

Stakeholder management

Education

Secondary diploma or degree

CIP/FCIP designation

Job description

Company: CGIC

Department: P&C Insurance Solutions

Employment Type: Regular Full-Time

Work Model: Hybrid (2 days in office)

Language: Bilingualism in English and French is an asset.

Additional Information: This/these role(s) is/are currently vacant

The Opportunity

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients and our communities.

Our P&C Underwriting and Product Solutions team provides financial security to Canadians by offering superior products and services. Our professional, high performing team strives to deliver effective services and evolves product offerings, to address emerging insurance trends and meet the needs of our clients.

Recognized as the product expert, the Product Specialist provides product expertise and a depth of knowledge of products and solutions in the national, regulatory, legislative and industry environment. You provide leadership in developing and maintaining products to positively deliver value and achieve business objectives. You will maintain and create underwriting and risk selection rules across all portfolios and be responsible for product design and development. You provide product expertise to all programs, initiatives, Manufacturing projects and implementations. You will also be providing product research, solution feasibility, problem solving, risk identification and mitigation and execution of deliverables.

This role will primarily focus on advancing AI-driven initiatives that enhance and optimize the end-to-end Underwriting Experience through innovative tools, technology, analytics, and process improvements.

How You Will Create Impact

• Provide leadership and subject matter expertise to project teams implementing change that affect product accountabilities. This includes acting as a SME on product accountabilities in the development, maintenance and enhancement of our policy administration systems.
• Support the profitability of portfolios by analyzing, identifying and quantifying potential solutions to identified problems/issues. Help identify and monitor issues and opportunities for improvement, adapting to changing priorities and assist in communicating the impact and facilitating solutions to support initiatives.
• Have awareness and/or identify interconnectivity between projects; think critically about the impacts of that interconnectivity and share insights across teams.
• Communicate and negotiate with project team members, business stakeholders and external partners. This includes leading, coordinating, chairing, and facilitating high level requirement meetings.
• Utilizes a deep understanding of product and clients as well as solid internal stakeholder relationships to prioritize product needs against development.
• Provide technical coaching and mentoring to other staff members.
• Identify opportunities within projects to improve delivery, maintainability, and usability.
• Review and assess opportunities for new improvements and functionality based on customer/user feedback and business objectives.

To Join Our Team

• You have a minimum of 5 years of experience in Underwriting, Claims or Analytics in the insurance environment.
• You have a secondary diploma or degree in a related field. You have or are working towards the Chartered Insurance Professional (CIP) or Fellow Chartered Insurance Professional (FCIP) designation(s).
• Having the Agile Certifications is an asset.
• You have expert knowledge of products, policy wordings, reference and training materials, Insurance Acts and provincial legislation/requirements.
• You are able to break down complex variables and derive solutions to address issues in an environment impacted by external forces.
• You have strong understanding and demonstrated experience in working in an agile environment
• You have demonstrated interpersonal skills and the ability to establish effective working relationships with team members as well as both internal and external stakeholders at various levels.
• This position primarily works with majority non-francophone groups, and teams located outside of Québec, and requires proficiency in English. The essential non-French duties are not assignable to adjacent or other team members.

How You Will Succeed

• You have an innovative mindset to improve operational efficiencies and ability to influence change, with a primary focus on client needs.
• You use critical thinking skills to recognize assumptions, evaluate arguments, draw conclusions and proactively propose solutions.
• You have strong communication skills to clearly convey messages and explore diverse points of view.
• You build trusting relationships and provide guidance to support the development of colleagues.

What You Need To Know

• You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.
• Extended work hours may be required.

What’s in it for you?

• Training and development opportunities to grow your career.
• Flexible work options and paid time off to support your personal and family needs.
• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
• Paid volunteer days to give back to your community.
• In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.

Salary information

Expected salary is $72,847.00 to $121,411.00 CAD

The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education.