Licensed Insurance Representative

Co-operators; Toronto; On-site; CAD 44,000 - 73,000; Full time

Benefits offered by this job

Training and development

Flexible work options

Paid time off

Well-being programs

Volunteer days

Total rewards package

Job summary

CGIC is seeking versatile insurance professionals to join the Client Contact Centre in a regular full-time, office-based role. You will quote and sell auto and property insurance, advise clients on coverage, and identify additional products to meet client needs in a fast-paced call environment.

You should have post-secondary education, strong communication skills, and customer service or sales experience; insurance licensing is required with CIP designation pursued as a priority.

Qualifications

• Post-secondary education completed.
• Strong communication and interpersonal skills.
• Customer service and sales experience preferred.
• Licensed to operate insurance per provincial requirements.
• Willing to pursue CIP designation (CIP C130/C131).

Responsibilities

• Quote and sell basic automobile and property insurance to clients in accordance with sales quality call flow, processes and underwriting guidelines.
• Advise clients on coverage choices to meet their needs with guidance as needed.
• Identify and recommend additional products/services that benefit the client.
• Provide frontline underwriting during client transactions to determine quotation eligibility.
• Aim to meet goals for customer service, sales, quality and productivity.

Skills

Communication skills

Interpersonal skills

Customer service experience

Sales experience

Education

Post-secondary education

Job description

Company: CGIC

Department: Client Contact Centre

Employment Type: Regular Full-Time

Work Model: Office-Based

Language: English is required, French is an asset.

Additional Information: This/these role(s) is/are currently vacant

The Opportunity

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients and our communities.

How You Will Create Impact

• Quote and sell basic automobile and property insurance to clients in accordance with the sales quality call flow, sales processes and underwriting guidelines.


• Advise and coach clients on what type of coverage/policy would best meet their needs with some guidance as needed.


• Identify and make recommendations for additional products/services that benefit the client.


• Provide fundamental front line underwriting during client transactions and in determining whether a client qualifies for a quotation.


• Achieve set goals for customer service, sales, quality and productivity with guidance.

To Join Our Team

• You have completed post-secondary education.


• You are committed to self development and actively looking to learn.


• You showcase strong communication and interpersonal skills.


• Having customer service and sales experience is preferred.


• Having insurance or inbound contact center experience is an asset.


• You meet all provincial-licensing requirements in accordance with continuing education in order to obtain and maintain all licenses.


• You are willing to pursue the Chartered Insurance Professional (CIP) designation with priority given to the successful completion of C130 and C131 courses.

How You Will Succeed

• You influence change and are committed to continuous improvement, in order to exceed client expectations.


• You leverage critical thinking skills to identify problems and proactively propose solutions.


• Your strong communication skills allow you to clearly convey messages.


• You’re an effective team player who shares knowledge to support our peers.

What You Need To Know

• You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.

What’s in it for you?

• Training and development opportunities to grow your career.


• Flexible work options and paid time off to support your personal and family needs.


• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.


• Paid volunteer days to give back to your community.


• In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.

Expected salary range $43,550 - $72,583

The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education.

Employees may also have the opportunity to participate in incentive programs and earn additional compensation tied to individual and/or business performance, or other business metrics.