Sr Manager, Strategy

TELUS Digital; Canada; Remote; CAD 100,000 - 125,000; Full time

Job summary

An established industry player is seeking a Senior Strategy Manager to lead the development and launch of innovative retention strategies. In this dynamic role, you will collaborate with various teams to optimize performance and enhance customer experience. Your expertise in project management, analytical skills, and leadership will drive successful outcomes. This forward-thinking company values teamwork and innovation, providing a supportive environment where you can thrive and contribute to meaningful projects. If you are a self-starter with a passion for strategic program management, this opportunity is perfect for you.

Qualifications

• 5+ years of experience in strategic program management, preferably in telecommunications.
• Strong analytical skills with the ability to interpret complex data.

Responsibilities

• Champion strategic projects to improve retention outcomes.
• Guide cross-functional teams to implement process improvements.
• Deliver retention program updates to senior leadership.

Skills

Project Management

Analytical Skills

Communication Skills

Leadership Skills

Problem Solving

Storytelling

Education

Bachelor's degree in Management, Marketing, or Data Analysis

MBA

Tools

Reporting Tools

Presentation Tools

Job description

About TELUS Digital

TELUS Digital (NYSE and TSX: TIXT) designs, builds, and delivers next-generation digital solutions to enhance the customer experience (CX) for global and disruptive brands. The company’s services support the full lifecycle of its clients’ digital transformation journeys and enable them to more quickly embrace next-generation digital technologies to deliver better business outcomes.

As a Senior Strategy Manager, your goal is to support the development and launch of new retention programs and strategies in partnership with the Mobility CE Operations, Marketing, Products, Agent Experience and System teams.

You will do this by:

Owning the Mobility Retention strategy, performance optimization & improvement, roadmap, and the delivery of capabilities across products, systems and processes enabling successful outcomes for our CE business partners. This involves leadership in key retention strategic programs, content strategy, project management, change management and playbook execution.

As a leader and influencer, you will need to work with key stakeholders to define strategy, drive performance, refine processes and effectively identify opportunities that pose barriers to success. Our goal is to make things simple for our customers, front line team members, and stakeholder groups.

If you thrive in a fast-paced, high-performance environment and are looking to contribute to a highly engaged team culture where there are ongoing opportunities to learn and have fun, then we would love to hear from you!

Responsibilities:

• Champion strategic transformational projects encompassing customer experience and product or service development to improve retention outcomes.
• Apply strong project management skills to guide global, cross-functional teams to resolve challenges and implement process improvements.
• Demonstrate ability to lead and influence working teams to drive successful retention outcomes.
• Create and deliver comprehensive retention program updates to various levels including senior leadership.
• Provide expert-level methodology guidance and direction to operations, business analysts, key stakeholders and project teams.
• Understand the economic implications of the opportunity to TELUS Digital, leveraging your ability to analyse the financial impacts to determine suggested actions focusing on retention.
• Collaborate and innovate with your peers on identifying areas of opportunity for our team and business.
• Strong storytelling skills.
• Strategic alignment and oversight.
• Develop and align the strategic vision for Mobility retention in collaboration with management and interdepartmental teams.
• Coordinate in-depth market analysis and interpret results to drive strategy.
• Facilitate strategic review meetings and ensure effective communication between the various business units.
• Conduct cross-selling and product intensification analyses to maximize customer value.
• Collaborate with product teams to ensure alignment of offerings with the needs of the mobility market.
• Monitoring and performance analysis to drive performance optimization within CE.
• Organize regular sessions to review and adjust strategies.
• Identify and share best practices with relevant teams.
• Recommend corrective actions based on performance analysis.

Required Qualifications:

• Bachelor's degree in Management, Marketing, Data Analysis or related field (MBA an asset).
• Minimum 5 years of experience in strategic program management, preferably in the telecommunications sector.
• In-depth knowledge of the Mobility market and its specificities, preferably with a retention focus.
• Strong analytical skills and the ability to interpret complex data.
• Strong communication and leadership skills with the ability to influence at all levels of the organization.
• Proficient with insights analysis, reporting and presentation tools.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong complex problem solving and strategic decision making skills.
• A self-starter and leader that consistently takes the initiative to manage workload and drive productivity and results.
• Ability to build strong, collaborative relationships with internal and external stakeholders as required by tasks and responsibilities of assigned projects.
• Effective storytelling capability.

Preferred Qualifications:

• Bilingualism is an asset (French and English).

Location:

• Remote - Canada.

TELUS Digital Values:

• We passionately put our customers and communities first.
• We embrace change and innovate courageously.
• We grow together through spirited teamwork.

At TELUS Digital, we are committed to diversity and equitable access to employment opportunities based on ability.