Sr. Manager, Product Intelligence & Analytics, Tim Hortons, Canada

2105 The TDL Group Corp./ Groupe TDL Corporation; Toronto; On-site; CAD 170,358 - 227,144; Full time

Benefits offered by this job

Comprehensive global paid parental leave program

Free telemedicine and mental wellness support

Job summary

2105 The TDL Group Corp. in Toronto is looking for a Senior Manager of Product Intelligence & Analytics to lead product analytics and develop insights across digital guest experiences at Tim Hortons. Candidates should have over 5 years of experience and a strong background in SQL and digital analytics.

The ideal applicant will work cross-functionally to support product optimization, customer insights, and will develop reporting frameworks to synthesize data into actionable recommendations. The role also offers a comprehensive benefits package including parental leave and mental wellness support.

Qualifications

• 5+ years of experience in product or digital analytics, and related analytical roles.
• Experience supporting digital product organizations.
• Strong proficiency in SQL and familiarity with A/B testing.

Responsibilities

• Lead product analytics and customer insight generation across digital experiences.
• Develop scalable reporting frameworks and dashboards.
• Translate customer behavior into actionable business recommendations.

Skills

Product analytics

Customer insights

SQL

Digital analytics

Problem-solving

Reporting and visualization tools

Strong communication

Education

Bachelor’s degree in Analytics, Business, Data Science, Statistics, Engineering, or Computer Science

Tools

Datadog

Databricks

Adobe Customer Journey Analytics

Job description

Senior Manager, Product Intelligence & Analytics – Tim Hortons at Restaurant Brands International (RBI)

Responsibilities

• Lead product analytics and customer insight generation across digital guest experiences.
• Partner closely with Product teams to support experimentation strategy, KPI measurement, funnel analysis, feature performance tracking, and product optimization opportunities.
• Support experimentation operations and measurement methodologies across digital products and guest journeys.
• Develop scalable reporting frameworks, dashboards, and performance measurement models for digital product teams.
• Translate customer behavior, engagement trends, and performance insights into actionable business and product recommendations.
• Partner with AI/ML teams to operationalize insights, personalization opportunities, and predictive analytics initiatives.
• Support the evolution of self‑serve analytics, reporting automation, and modern product intelligence capabilities.
• Help identify opportunities for AI‑assisted workflows, automation, and operational optimization across analytics and product processes.
• Build strong cross‑functional partnerships across Product, Engineering, Design, Operations, and business stakeholders.
• Contribute to the evolution of experimentation practices, product intelligence frameworks, and analytics operating standards across the organization.

Qualifications

• 5+ years of experience in product analytics, digital analytics, experimentation, customer insights, or related analytical roles.
• Bachelor’s degree in Analytics, Business, Data Science, Statistics, Engineering, Computer Science, or a related field.
• Experience supporting digital product organizations with KPI measurement, customer analytics, and experimentation insights.
• Strong analytical and problem‑solving skills with the ability to synthesize large data sets into actionable recommendations.
• Experience with digital analytics, reporting, and visualization tools.
• Strong communication skills with the ability to explain analytical findings to both technical and non‑technical audiences.
• Experience working cross‑functionally with Product, Engineering, and business stakeholders.
• Strong proficiency with SQL (must).
• Familiarity with Datadog, Databricks, and Adobe Customer Journey Analytics.
• Strong understanding of testing mythologies (A/B testing and Experimentation).

Preferred – What Helps You Brew Success

• Experience supporting mobile app, ordering, loyalty, payments, or digital guest experience ecosystems.
• Familiarity with experimentation methodologies, A/B testing, and customer funnel optimization.
• Exposure to AI/ML, personalization, predictive modeling, or automation initiatives.
• Strong technical curiosity and interest in modern AI‑enabled analytics workflows.
• Comfortable operating in fast‑moving, highly cross‑functional organizations.
• Product‑mindful and experimentation‑oriented approach to analytics and customer insights.

Compensation (Ontario)

For candidates based in Ontario, the expected salary range is $120,000 – $160,000 base salary, with potential eligibility for discretionary bonus and equity grants.

Benefits

• Comprehensive global paid parental leave program.
• Free telemedicine and mental wellness support.

Equal Employment Opportunity

Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. Accommodation is available for applicants with disabilities upon request.