Sr. Analyst, Quality Assurance General Merchandise

RBI; Toronto; On-site; CAD 80,000 - 100,000; Full time

Benefits offered by this job

Paid parental leave

Telemedicine

Job summary

RBI in Toronto is seeking a Senior Quality Assurance professional to lead general merchandise QA for Tim Hortons. You will manage product safety, regulatory compliance and supplier quality across 5,000 restaurants and ecommerce.

The role requires collaboration with Product Development, Marketing, Legal, and Supply Chain in a fast-paced, on-site environment. Base salary ranges CAD 80,000–100,000 with annual discretionary bonus potential.

Qualifications

• Minimum 4+ years in Quality Assurance, preferably in retail merchandise or related manufacturing environments.
• Experience with international vendors and supplier quality management.
• Strong knowledge of quality systems and testing procedures.
• Ability to interpret technical data and quality metrics to inform decisions.

Responsibilities

• Lead QA timelines and milestones to ensure on-time product delivery.
• Develop, maintain and enforce product safety and QA programs across suppliers.
• Coordinate with Product Development, Category Management, Marketing and Legal to ensure RBI requirements are met.

Skills

Quality systems

Vendor management

Regulatory compliance

Data interpretation

Communication

Microsoft Office

Education

Bachelor’s Degree in Manufacturing Engineering/Science or quality-related field

Tools

Laboratory testing procedures

Job description

Ready to make your next big professional move? Join us on our journey to achieve our big dream of building the most loved restaurant brands in the world.Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories.RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS, BURGER KING, POPEYES, and FIREHOUSE SUBS. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.RBI is committed to growing the TIM HORTONS, BURGER KING, POPEYES and FIREHOUSE SUBS brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc.Position Overview:Reporting to the Senior Manager, Quality Assurance General Merchandise for Tim Hortons, this role will have responsibility to ensure the quality of all Tim Hortons Merchandise meets or exceeds the high quality standards established by the company. The position will be responsible and accountable to support development of all new commodities and enhancement of existing through direct support with Tim Hortons Category Management team and Approved Vendors.RBI follows a 5 day, in-office work schedule to support collaboration. Successful candidates will be expected to work onsite 5 days per week based out of our Toronto, ON office.Key Responsibilities:Manage and lead different categories of general merchandise products in North America QA for TH providing on-site support in Corporate officeUnder indirect supervision, responsible for development, maintenance and enforcement of product safety and quality control programs and procedures to monitor the quality of assigned commodity suppliers for 5,000 restaurants and Ecommerce businessDevelop, review and maintain relevant specifications; third party audits, internal audits and other Quality Assurance documents and programs that result in quality consistency and safe facility conditionsProvide product safety and quality expertise to Product Development teams to identify and address any potential safety and quality concerns and ensure all RBI requirements are incorporated into product design and manufacturingAct as RBI's technical expert in commodity category by executing investigations and providing advice to the Crisis Management Team on quality issues and actions with safety implications and perceptionsMonitor and assesses Federal regulatory changes by agencies such as Health Canada and CPSC to ensure RBI legal complianceParticipate in on-going enhancement of Continuous Improvement programs, especially of the RBI Specification System (SPEQ)Evaluates consumer and restaurant complaints and address quality issues with suppliers and verify corrective actions/preventive measures.Lead the Product Incident Management process with internal stakeholders, suppliers and government agenciesManage relationships with suppliers and third party testing vendor to develop, track, review, and approve projects through the entire product development process, including sample reviews and approvals.Manage QA timelines, and commercialization milestones to ensure on time delivery of approved productsWork in cooperation with Product Development, Category Management, Marketing, Supply Chain, Legal, Guest Services, and Tim Hortons Corporate throughout product life cycleMitigate Quality risk during development process from Samples stages to Bulk ProductionQualifications4+ years of Quality Assurance experience, preferably in drinkware, apparel, seasonal, toys, accessories, and other retail merchandise or similar manufacturing and/or Retail/Ecomm environments3+ years corporate experienceBachelor’s Degree in Manufacturing Engineering, Science or other Quality-related field equivalent work experienceExperience working with international vendorsStrong knowledge of quality systems, supplier quality management, laboratory testing procedures and processes to monitor supplier performance standardsSelf-motivated, highly organized, and capable of working independently while contributing effectively within a team environmentDemonstrated ability to interpret technical data, laboratory reports, and quality metrics to support sound business and supplier performance decisionsExcellent interpersonal skills and ability to interact with diverse audiences and stakeholdersExperience with Microsoft Office Suite (Outlook, Teams, Word, Excel, PowerPoint, etc.)Strong analytical abilities combined with critical thinking and problem-solvingStrong written, verbal, and presentation skills, with the ability to communicate effectively across all organizational levels and with external partnersExcellent organizational, planning, prioritization, and project management skills, coupled with strong follow-up capabilitiesHighly detail-oriented, process-driven, and ability to thrive in a fast-paced environmentThis posting is for an existing vacancy. Base salary range of $80,000– $100,000 CAD. Base salary for this position may vary based on relevant factors such as experience, education, location, and skills. This position is eligible to participate in the Company’s annual discretionary bonus plan, subject to the terms and conditions of the incentive program, based on individual and company performance metricsRBI follows a 5 day, in-office work schedule to support collaboration. Successful candidates will be expected to work onsite 5 days per week.Benefits at all of our global offices are focused on physical, mental and financial wellness. We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support.Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.