Senior Analyst, CRM Operations, Tim Hortons, Canada

Tim Hortons; Toronto; On-site; CAD 80,000 - 100,000; Full time

Benefits offered by this job

Parental leave

Telemedicine

Mental wellness support

Global benefits

Job summary

Restaurant Brands International Inc. is seeking a Senior Analyst, CRM Operations to support personalized customer journeys across email, push, and in-app messaging.

You will collaborate with CRM, Martech, and Creative teams to implement campaigns and maintain landing pages via Sanity CMS. The role emphasizes on-site work five days a week, with a base salary range of CAD 80,000–100,000 and a discretionary bonus program based on performance metrics.

Qualifications

• 2–3 years of experience in CRM execution, digital marketing operations, or related Martech environments.
• Hands-on experience with Adobe Journey Optimizer, Salesforce Marketing Cloud, Braze, or similar CRM tools.
• Working knowledge of HTML/CSS for building and editing email templates.
• Experience with CMS tools such as Sanity.

Responsibilities

• Review media and campaign calendars with the CRM team for alignment across channels.
• Build, QA, and deploy campaigns across Adobe Journey Optimizer (or similar) for email, push, and in-app experiences.
• Manage segmentation and personalization logic within CRM tools to deliver relevant content.
• Create and maintain simple campaign landing pages using the Sanity CMS platform.
• Set up and testing of audience triggers, dynamic content, and tracking tags.
• Collaborate with Martech, Analytics, and Creative teams to ensure timely delivery of campaigns.
• Troubleshoot campaign issues and propose process improvements for efficiency.
• Maintain documentation for campaign setup, deployment processes, and QA protocols.

Skills

CRM operations

Campaign activation

Data-driven targeting

Tools

Adobe Journey Optimizer

Salesforce Marketing Cloud

Braze

Sanity CMS

HTML/CSS

Job description

Ready to make your next big professional move? Join us on our journey to achieve our big dream of building the most loved restaurant brands in the world.Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories.RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS, BURGER KING, POPEYES, and FIREHOUSE SUBS. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.RBI is committed to growing the TIM HORTONS, BURGER KING, POPEYES and FIREHOUSE SUBS brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc.The Senior Analyst, CRM Operations supports the execution of personalized customer journeys and campaigns across email, push, and in-app messaging within Adobe Journey Optimizer (AJO). This role ensures CRM campaigns are delivered on time, accurately targeted, and visually aligned to brand standards. The Senior Analyst collaborates closely with CRM, Martech, and Creative teams to operationalize CRM calendars, build simple landing pages through Sanity (CMS), and support ongoing optimization of the customer experience.RBI follows a 5 day, in-office work schedule to support collaboration. Successful candidates will be expected to work onsite 5 days per week.Roles and ResponsibilitiesPartner with the CRM team to review media and campaign calendars, ensuring alignment across channels and readiness for execution.Build, QA, and deploy campaigns across Adobe Journey Optimizer (or similar CRM platforms) for email, push, and in-app experiences.Manage segmentation and personalization logic within CRM tools to deliver relevant content to target audiences.Create and maintain simple campaign landing pages using the Sanity CMS platform.Support the setup and testing of audience triggers, dynamic content, and tracking tags for CRM campaigns.Collaborate cross-functionally with Martech, Analytics, and Creative teams to ensure accurate and timely delivery of CRM campaigns.Troubleshoot campaign issues, identify process improvements, and contribute to operational efficiency across CRM workflows.Maintain documentation for campaign setup, deployment processes, and QA protocols.Required Skills and Experience2–3 years of experience in CRM execution, digital marketing operations, or related Martech environments.Hands-on experience with Adobe Journey Optimizer, Salesforce Marketing Cloud, Braze, or similar CRM tools for campaign activation (email, push, and in-app).Working knowledge of HTML/CSS for building and editing custom email templates.Basic understanding of data-driven targeting, segmentation, and personalization.Experience with CMS tools such as Sanity or other modular content systems.Strong attention to detail and organizational skills with the ability to manage multiple campaign timelines.Collaborative mindset and ability to work with creative, analytics, and marketing teams.Familiarity with campaign performance metrics and willingness to support post-campaign reporting and optimization.Preferred ExperienceExposure to Adobe Experience Platform (AEP) or other data-driven marketing ecosystems.Experience in retail, QSR, or consumer-facing industries.Understanding of QA best practices for CRM assets and journey logicSalaryBase salary range of $80,000.00 – $100,000.00 CAD. Base salary for this position may vary based on relevant factors such as experience, education, location, and skills.This posting is for an existing vacancy.This position is eligible to participate in the Company’s annual discretionary bonus plan, subject to the terms and conditions of the incentive program, based on individual and company performance metrics.Benefits at all of our global offices are focused on physical, mental and financial wellness. We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support.Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.