Sr Field Service Technician

Motion Industries (MOT); North Bay; On-site; CAD 75,000 - 110,000; Full time

Job summary

Motion Industries is seeking a Senior Field Service Technician to perform on-site services, repairs, installations and maintenance for hydraulic systems and related equipment across customer sites, including 24/7 on-call support.

The role requires a technical degree and 5+ years of related experience, with the ability to read hydraulic schematics and communicate clearly with customers. Travel to client sites and adherence to safety standards are essential.

Qualifications

• Requires a technical degree and 5+ years of related experience.
• Ability to read hydraulic schematics and diagnose issues.
• Strong communication with customers and management to resolve issues.

Responsibilities

• Provide on-site services, including repairs, maintenance and upgrades for hydraulics and related equipment.
• Install, diagnose and repair equipment at customer sites.
• Work with customers to explain issues and recommend improvements.
• Lead small to moderate projects and mentor less experienced technicians.

Skills

Hydraulic schematics

Customer communication

Shop equipment operation

Education

Technical degree

Job description

SUMMARYUnder limited supervision, the Senior Field Service Technician performs complex customer support activities for equipment and systems products such as hydraulics, component repair, welding, and relatively complex equipment. This role performs repair, preventative maintenance and installation with regional responsibility for equipment and systems.JOB DUTIESPerforms on-site services for new and existing clients, which may include on-site emergency repairs, equipment servicing and equipment upgrades on a 24/7 on-call basis.Responsible for the installation, diagnostics, repair and support for equipment that is installed and operating at customer sites.Diagnose problems with equipment, assess the extent of the problem, document findings, make decisions to repair and/or replace parts.Conducts technical analysis of product implementations, modifications and enhancements to products in accordance with specific customer specifications.Keeps customers informed on the nature of service provided or outstanding issues and recommends system enhancements, upgrades, or repairs.Works under limited supervision and follows detailed guidelines to work on moderately complex repairs and installations.Ensures that processes and environmental conditions comply with local and national regulatory agencies, and Motion's safety standards.Provides technical support and training to customers on operational or maintenance aspects of system equipment.Communicates technical information to technical and non-technical stakeholders and meets customers daily or as required to ensure high levels of customer satisfaction.Assists less experienced Field Service Technicians with addressing customer needs.May lead small to moderate projects at customer sites.Performs other duties as assigned.EDUCATION & EXPERIENCETypically requires a technical degree and five (5) or more years of related experience.KNOWLEDGE, SKILLS, ABILITIESAbility to read hydraulic schematics.Ability to operate shop equipment safely.Excellent verbal and written communication skillsWork effectively with customers, peers and management to resolve client issues.PHYSICAL DEMANDSPush/pull up to 100 poundsLift/carry up to 100 poundsLift bulky objectsNeck rotation, trunk rotation, stair climbing, repetitive bending, kneeling, sustained squat, forward reaching, overhead reaching, reach and lift, ladder climb and carrying/crawling.Working conditions may be indoor and/or outdoor. Noise level may be loud at time.LICENSES & CERTIFICATIONSExcellent driving record preferred. All company vehicles are subject to continuous video monitoring.COMPENSATION$Please keep in mind that this range is the base pay only and does not consider other components that make up the total rewards package for the position. If you are hired at Motion, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.COMPANY INFORMATIONMotion offers an excellent benefits package which includes options for healthcare coverage, retirement savings vacation, sick, and holiday pay.Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest!GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.