Sr Director- Operational Excellence

Canadian Imperial Bank of Commerce; Toronto; On-site; CAD 120,000 - 180,000; Full time

Job summary

A leading bank is seeking a Sr. Director of Operational Excellence to oversee the Alternate Solutions Group. This role demands strategic leadership in DevOps, environment management, and operational efficiency. The ideal candidate will possess over 10 years of technical leadership experience, especially in automation and compliance within the financial sector. Join a dynamic team committed to innovation and excellence.

Benefits

Competitive salary

Employee share purchase plan

Defined benefit pension plan

Wellbeing support

Social recognition program

Qualifications

• 10+ years' experience in leading technical teams.
• Experience with Azure DevOps and automation.
• Strong knowledge of application delivery processes.

Responsibilities

• Provide leadership and mentorship to technical teams.
• Engage in strategic planning and budget management.
• Lead incident management and operational metrics improvement.

Skills

Business Planning Management

Leadership

Operational Efficiency

Vendor Relationships

Job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What You’ll Be Doing

The Sr. Director, Operational Excellence is responsible for leading the Alternate Solutions Group within Capital Markets Technology. you will lead technical teams that support critical applications across the group. Requiring a deep understanding of Support Operations, DevOps, QA automation, Environment Management and Performance Management. The position involves strategic planning, budget management, and continuous improvement of engineering processes, while also providing mentorship and leadership to technical teams.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How You’ll Succeed

• Strategic leadership : Provide leadership, mentorship, and oversight to technical teams and engage in achieving strategic goals for DevOps Engineering, Environment Management, Automation, Operations, the Department’s overall stability and efficiency. Contribute to the short- and long-term strategic roadmaps for the department’s performance, stability, and efficiency goals.
• Execution : Engage the planning and execution of ASG’s DevOps engineering roadmap, and QA automation roadmap. Track and meet KPIs for efficiency improvements across the department, especially in the areas of DevOps, Environment management, Change Management, and QA Automation.
• Technical guidance: Lead incident management and present root cause analysis. Develop, improve, and present operational metrics and documentation. Provide input and follow-through for continuous improvement.
• Relationship Management: Mentor operations team to improve service availability, scalability, security, efficiency, and performance.
• Manage compliance and audits: Participate in audits, regulatory reporting, root cause analysis, incident mitigation, and incident prevention. Evaluate, coordinate, and approve changes to the environment, focusing on quality.

Who You Are

• You are a seasoned technical leader. You have 10+ years' experience in leading, overseeing and managing technical teams. You have at least 5 years of Azure DevOps experience, coupled with at least 10 years of automation experience. Strong knowledge of application delivery processes, Change management oversight, governance frameworks, and compliance standards.
• You embrace and champion change. You’ll continuously evolve your thinking and the way you work to deliver your best.
• You act like an owner. You thrive when you're empowered to take the lead, go above and beyond, and deliver results. You understand the strategic direction of the bank and the appropriate type and level of investments. Recommendations and decisions need to balance financial constraints and technology benefits and risks.
• You are a bold and accountable leader. Leading the collaboration of a variety of other stakeholders to reach alignment within the organization as well as with service providers on products and services.
• Your influence makes an impact. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard.
• Values matter to you. You bring your real self to work, and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [e-mail]

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-161 Bay St., 4th

Employment Type

Regular

Weekly Hours

37.5

Skills

Business Planning Management, Business Requirements, Business Systems Analysis, Deliverables Management, Executive Relationship Management, Leadership, Operational Efficiency, Strategic Objectives, System Applications, Vendor Relationships