Manager, Operational Excellence

Canadian Blood Services; Ontario; Hybrid; CAD 108,000 - 126,000; Full time

Job summary

Canadian Blood Services is seeking a Manager, Operational Excellence to join their Quality and Regulatory Affairs team. This full-time role involves enhancing processes and promoting a culture of continuous improvement, critical to meeting operational needs and ensuring safety in blood services. Applicants should possess a bachelor's degree and significant experience in change management.

Benefits

Annual performance award up to 10%

Defined benefit pension plan

Comprehensive health, dental and vision benefits

Employee discounts

Wellness program and professional resources

Qualifications

• 10+ years’ experience in manufacturing or pharmaceutical environment.
• 5+ years leading change and improvement initiatives.
• Familiarity with quality management systems.

Responsibilities

• Support quality and regulatory affairs teams in process improvement.
• Implement continuous improvement principles.
• Facilitate and lead process improvement initiatives.

Skills

Lean methodologies

Change Management

Data analysis

Process improvement

Critical thinking

Communication skills

Education

Bachelor’s degree in industrial engineering

Job description

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Please note this role will work in a hybrid environment. The successful candidate must be located near a Canadian Blood Services site and will be working a mixture of on-site and off-site work based on the parameters for our operations to meet the needs of our donors, our staff and our communities. Currently, employees are expected to have an in-person presence for at least 40% of their work time. This requirement may vary depending upon circumstances.

Job category: Continuous improvement and project management
Job posting ID: 7343

Employment status: Regular full-time

Classification: PTS/MGT/IT B
Salary/Rate of pay: $108,493 - $125,026

• This external job posting may close earlier than the advertised deadline. We recommend applying as soon as possible.

Application requirements:

• Your up-to-date resume.
• We recommend you save a copy of the job posting for reference throughout the recruitment process.

Do you currently work for Canadian Blood Services? All employees must apply via the internal career page .

Together, we can make all the difference in the lives of others.

Be part of a dynamic, collaborative and caring organization committed to saving and improving lives. Thousands of patients depend on us every day for reliable access to safe blood, plasma, stem cells and organs and tissues.

If you are looking for a rewarding experience with a values and mission-driven team, join Canada’s Lifeline and make a meaningful difference.

We acknowledge that the work of Canadian Blood Services spans many Territories and Treaty areas across the country, and we are grateful for the Traditional Knowledge Keepers and Elders who have guided us in this important work. We recognize the land and waters that have inspired our work and offer gratitude to those Indigenous peoples on whose territory we work, live and play.

About the Role

Canadian Blood Services is looking for a Regular, Full-time Manager, Operational Excellence to join our dynamic Quality and Regulatory Affairs team.

Reporting to the Associate Director, Quality Management System Services, the Manager, Operational Excellence is responsible for supporting the Quality and Regulatory Affairs teams, as well as members of other divisions at CBS, by empowering them to improve their processes and by building capabilities within our people and systems to surface and solve problems.

In this role, you will work closely with Quality and Regulatory Affairs teams, and Operational Excellence & Data Analytics group to implement continuous improvement principles in alignment with the CBS Operational Excellence program. You will also facilitate and lead process improvement and problem-solving initiatives; develop, present, and actively promote continuous improvement activities; lead efforts to improve efficiency and achieve strategic objectives, and provide reporting on continuous improvement activities and progress.

Formula for Success

• With strong collaboration and communication skills, you engage stakeholders across business units, regions and sites, to identify improvement opportunities, build consensus, support implementation of countermeasures, and drive measurable results.
• You lead and influence continuous improvement initiatives across multiple functions, ensuring alignment with enterprise-wide operational strategies and priorities.
• By applying process improvement and Lean methodologies, you help analyze workflows, identify inefficiencies, standardize processes, and automate or simplify tasks.
• You deliver targeted workshops and coaching rooted in adult learning principles, enabling staff and leaders to sustain improvement and foster a culture of operational excellence.
• Leveraging your experience in data analytics, visualization and performance tracking, you support the development, maintenance and improvement of visual boards, dashboards and scorecards, to monitor performance and measure the effectiveness of problem-solving and improvement efforts.
• Championing project management and change management, you support cross-functional teams through transitions and adoption of new processes, technologies, and mindsets.

Desired Education and Skills

• Completion of a bachelor’s degree in industrial engineering or a closely related field is required.
• Strong knowledge of Lean, Six Sigma, Project Management and Change Management.
• Minimum 10 years’ experience in manufacturing or pharmaceutical environment with at least 5 years leading change and continuous improvement initiatives.
• Demonstrated experience implementing continuous improvement methods such as value stream maps, waste reduction, standardized work, one-piece flow, just-in-time, and 5S.
• Proficiency in data analysis and visualization.
• Familiarity with quality management systems and regulatory environment is considered an asset.
• Experience in requirements gathering, process analysis and process design.
• Exceptional communication and facilitation skills, with excellent interpersonal abilities for leading workshops, training sessions and cross-functional meetings.
• Strong problem-solving, critical thinking and decision-making abilities.
• Demonstrated time management skills with the ability to manage tight timelines and meet deadlines.

What we Offer You

• Annual performance award up to 10%.
• Defined benefitspension plan.
• Comprehensive group health, dental and vision benefits for you and your family.
• Employee discounts, wellness program, professional resources.

What You Can Expect

• This role will work in a hybrid environment with requirements to be onsite at a Canadian Blood Services location at least 40% of the time/days of the week.
• Travel requirement – occasional travel across CBS sites, 3-5 trips a year will be required.

Diversity and inclusion play a vital role in ensuring health equity for patients across Canada. We are committed to reflecting Canada’s population in our organization and fostering an environment where all employees can be their authentic selves, with equal opportunities to succeed and contribute.

If this role resonates with you, we encourage you to apply by providing your up-to-date resume. This could be your first step towards a meaningful and inspiring career. Come to work each day knowing that you save lives.

We thank all applicants for their interest. However, only those considered for an interview or those invited to participate in an assessment will be contacted. Emails are sent directly from our system, to ensure you receive them please add [e-mail] and [e-mail] to your safe senders list.

Applicants who require accommodation should discuss their needs with us.