Sr. Consultant, Business Effectiveness

CIBC; Toronto; Hybrid; CAD 80,000 - 110,000; Full time

Job summary

CIBC is seeking a Senior Consultant in Business Effectiveness to enhance payment operations and processes. The role involves collaboration across teams to ensure compliance and efficiency in payment strategies. Ideal candidates are communicative, analytical thinkers dedicated to delivering excellent service to clients.

Benefits

Competitive salary

Benefits program

Defined benefit pension plan

Employee share purchase plan

Flexible work arrangement

Wellbeing support

MomentMakers recognition program

Qualifications

• Experience working with MT standards and ISO20022 message translations.
• You understand the payments life cycle and its importance for the organization.

Responsibilities

• Collaborate with business and technology partners to document complex business requirements.
• Facilitate conversations to communicate the payments vision and tactical steps.
• Continuously improve processes for a seamless payment experience.

Skills

Business

Collaboration

Communication

Delivery Focused

Payments Strategy

Relationship Management

Stakeholder Engagement

SWIFT Payments

Teamwork

Job description

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We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What You’ll Be Doing

Global Money Operations’, Payments Transformation Team helps synthesize technology and process strategy across channels, products, and multiple businesses for CIBC employees. This role facilitates business delivery and support for Commercial Banking Payments processed through Payment Hub as well as Data Repository and tracking systems. You will ensure our Business delivery supports compliance, regulatory and business requirements from an ISO/MX business perspective as well meeting the standards of payments SLAs. You thrive in a fast-paced, collaborative environments and are able to balance assertion and patience along with perseverance. Working with representatives from a number of areas across the bank, you will continually improve processes and systems in order to provide our clients with a seamless and efficient payment experience

At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote.

How You’ll Succeed

• Business Analysis – Collaborate with business , back office and technology partners to gather and document complex business requirements by leading discussions, identifying scope, and defining appropriate solutions. Prepare and validate comprehensive business requirements to address both business objectives and technical considerations
• Technology Acumen – Have the ability to technology and solution provided to align with business needs and impact with understanding of Payment flows (e-transfers, wires, cheques, EFT) and solutions.
• Relationship Management – Build and foster strong business focused relationships through ongoing collaboration and regular touchpoints with key Stakeholders.
• Subject Matter Expert – Experience working with MT standards as well as ISO20022 message translations
  
  

Who You Are

• You understand that payments life cycle is critical to the organization experience in payments flows and orchestration
• Communication – You will facilitate conversations with various stakeholders (external and internal to communicate the payments vision, tactical steps, blockers.
• Critical Thinking – You utilize your critical thinking and analytical skills to assess the development of payment solutions, and how they achieves the desired outcomes from a business and customer standpoint.
• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.
• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.
  
  

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
• Subject to plan and program terms and conditions
  
  

What You Need To Know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [e-mail]
• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.
  
  

Job Location

Toronto-81 Bay, 11th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Business, Collaboration, Communication, Delivery Focused, Payments Strategy, Relationship Management, Stakeholder Engagement, SWIFT Payments, Teamwork

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Consulting, Information Technology, and Sales

• Industries

  Banking

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