Consultant, Business Effectiveness

Canadian Imperial Bank of Commerce; Toronto; On-site; CAD 70,000 - 110,000; Full time

Job summary

A leading Canadian bank is seeking a Consultant, Business Effectiveness to support contract management and drive operational efficiency. The ideal candidate will possess a degree in a related field and experience in business management roles, demonstrating strong analytical and communication skills. This position offers a competitive salary and the opportunity to work in an inclusive and dynamic environment.

Benefits

Competitive salary

Benefits program

Defined benefit pension plan

Employee share purchase plan

Paid time off for Purpose Day

Qualifications

• At least 3 years in a business management/support role.
• Experience with Contract Management and Third Party Risk Assessment is an asset.

Responsibilities

• Provide contract management support and monitor agreements with Administration LOBs.
• Support the Transformation & Operational Excellence team through business analysis and project coordination.
• Track performance metrics and conduct data analysis.

Skills

Analytical Thinking

Client Service

Communication

Detail-Oriented

Process Improvements

Relationship Management

Teamwork

Education

Degree/Diploma in Computer Science, Business, or related field

Job description

Consultant, Business Effectiveness page is loaded

Consultant, Business Effectiveness

Apply locations Toronto, ON time type Full time posted on Posted Yesterday time left to apply End Date: June 24, 2025 (9 days left to apply) job requisition id 2514130

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

As a member of CIBC’s team, the Consultant, Business Effectiveness is primarily responsible for providing Contract Management Support to lines of business across Administration functional group. The successful candidate will monitor all active agreements with Administration LOBs, work with relationship managers (contract owners) to ensure contract data remains up to date and maintain tracking of agreement status and expiry. The Consultant will work as intermediary between Procurement and the relationship manager to facilitate contract execution, renewal, and termination. In support of new agreements between Administration LOBs and third-party suppliers, the Consultant will lead the end-to-end Procurement engagement including Procurement Intake, TPRA (where required) and contract execution involving liaising with third party suppliers and relationship managers to obtain the necessary information and supporting documents required for the Procurement process leading to contract execution.

In addition to this primary responsibility, the successful candidate will be responsible for supporting the Business effectiveness of the Transformation & Operational Excellence team in Administration through a range of activities including business analysis, project co-ordination, relationship management and continuous improvement. The role applies comprehensive skills to assist with work packages and business analysis to drive initiatives that ensure the efficiency and effectiveness of the Administration lines of business. The Consultant, Business Effectiveness makes decisions on their own work methods to prepare schedules for work activities, monitoring work progress, responding to changing priorities, adjusting work schedules accordingly and resolving obstacles. The role exercises independent judgement within defined procedures, regularly meeting with the business partners, documenting communications, processes, procedures and changes. The role applies professional, analytical and communication skills to maintain the momentum against a background of changing priorities.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How you'll succeed

• Contract Management Support – Act as intermediary between Procurement and the relationship manager to facilitate contract execution, renewal and termination. Support Administration LOBs by monitoring active agreements with Administration LOBs, working with contract owners to ensure contract data remains up to date and maintain tracking of agreement status and expiry.

• Third Party Risk Assessment - Support new agreements between Administration LOBs and third-party suppliers by leading the end-to-end Procurement engagement including Procurement Intake, TPRA (where required) and contract execution involving liaising with third party suppliers and relationship managers to obtain the necessary information and supporting documents required for the Procurement process leading to contract execution.

• Business Management - Support the Transformation & Operational Excellence team, work in a fast-paced environment to effectively execute strategic priorities of varying complexity. Strong communication and presentation skills, both written and verbal, to support business, technology and 3rd party engagement, inclusive of executive communications. Identify and implement opportunities for improving the efficiency of processes.

• Relationship Management - Maintain professional relationships with multiple partners and clients through excellent interpersonal skills. Communicate proactively with colleagues to plan and organize work across stakeholders. Liaise with stakeholders to solicit their input into the development of new or enhanced business processes, and to ensure aligned operations and communications.

• Reporting - Track progress and conduct analysis of data and reports. Support in the tracking and communication of performance metrics.

Who you are

• You have a degree/diploma in Computer Science, Business, and/or a related field, and you’ve spent at least 3 years in a business management/support role. It’s an asset if you have experience with Contract Management and Third Party Risk Assessment in CIBC.

• You have experience interacting with third party suppliers, legal and various control groups across CIBC (Information Security, Cloud Services, Privacy, Technology, etc).

• You’re driven by collective success. You know that teamwork can transform a good idea into a great one. You know that an inclusive team that enjoys working together can bring a vision to life.

• You think outside the box. You enjoy investigating complex problems, and coming up with innovative solutions.

• Values matter to you . You bring your real self to work and you live our values - trust, teamwork, and accountability.

#LI-TA

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [e-mail]

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit .

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 20th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Analytical Thinking, Business Effectiveness, Client Service, Communication, Detail-Oriented, Process Improvements, Relationship Management, Teamwork

At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability.

Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel.

Every day, our 44,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.