Sr Business Analyst

TechAlliance of Southwestern Ontario, London Economic Development Corporation; London; Hybrid; CAD 55,000 - 98,000; Full time

Job summary

A leading organization is seeking a Senior Business Analyst to enhance business practices and implement technology solutions. The role involves analyzing performance indicators, collaborating with stakeholders, and ensuring system quality. Candidates should have a strong background in business analysis, effective communication skills, and a degree in Business Administration or a technology-related field. Join a diverse team committed to innovation and personal development.

Qualifications

• 5+ years in a role with business and data analysis.
• Prior experience in the financial industry.
• Ability to communicate effectively with leaders and customers.

Responsibilities

• Investigate and maintain documentation on business practices.
• Collaborate with technical and business partners to implement changes.
• Develop testing frameworks to validate system changes.

Skills

Analytical Skills

Communication

Interpersonal Skills

Organizational Skills

Bilingual (French/English)

Education

Post-secondary Degree/Diploma in Business Administration

Degree in a technology-related field

Job description

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We are looking for a Senior Business Analyst

Shatter your perception of a traditional insurance company. We’re looking for a skilled career individual to join a creative organization where you’ll connect with some of the most entrepreneurial, upbeat, high-energy people you’ll ever meet in your life.

In return, we’ll provide you with the training and tools to succeed, including some of the most advanced technology in the business. We’ll inspire you to welcome change, think for yourself, and bring forward creative ideas. Better yet, we’ll support your personal and professional development and generously reward your success.

Do you love enabling people to maximize their effectiveness with technology? Do you like to dive into technical details while helping others understand technology in simple terms? If you have the skills to be a technical subject matter expert and a go-to resource for complex inquiries, this role is for you.

What you will do

• Investigate, analyze, and maintain accurate documentation on all aspects of business practices related to Quadrus Dealer systems.
• Create strong collaborative working relationships with technical and business partners to implement changes through to completion.
• Ensure system quality by developing and executing testing frameworks to validate system changes.
• Analyze and report on key performance indicators and make recommendations for business process improvements based on data.
• Develop structured methodology and training documents based on self-initiated interviews, diagrams, surveys, and workflow analysis.
• Act as escalation point for production support issues.
• Collaborate with technology stakeholders to ensure understanding of the business requirements, use cases, and business designs, and obtain sign-off to ensure solution delivery is appropriate and meets the needs of the business.
• Develop and demonstrate subject matter expertise around our dealer systems and processes.

What you will bring

• Post-secondary Degree/Diploma in Business Administration or a technology-related field.
• 5+ years in a role with business and data analysis.
• Prior experience in the financial industry.
• Prior experience with system governance and reporting.
• Ability to communicate effectively with leaders and customers.
• Strong analytical skills relying on a structured approach.
• Proven interpersonal and teamwork skills on high-performing teams.
• Highly organized and detail-oriented.
• Proven ability to learn and handle multiple priorities in a challenging work environment.
• Bilingual (French/English) is considered a strong asset.

Given the size and scope of our organization, this position can be located in Toronto or London.

The base salary for this position ranges from $55,700 to $97,700 annually. This is the base salary only and does not include other variable compensation components such as bonuses or commissions. If selected to proceed, your recruiter will discuss our total rewards program with you.

Applications will be reviewed on a rolling basis, with a minimum of 5 business days from the posting date. Closing dates vary depending on search activity.

Be your best at Canada Life — Apply today!

At Canada Life, your voice matters. We value your unique background, perspectives, and talents, which help shape our future success.

Join a diverse and inclusive workplace where your career and well-being are supported. Find new ways to deliver exceptional customer and advisor experiences.

Together, as part of a great team, we aim to improve the well-being of Canadians. Join a trusted, successful company serving over 13 million people across Canada, with operations in Europe and the US. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses, and organizations.

We are committed to an inclusive, accessible environment. For accommodations during the application process, contact [e-mail]. All information shared will be handled in accordance with applicable laws and policies.

Thank you for your interest. Only qualified applicants will be contacted for an interview.

#LI-Hybrid

Requisition ID: 3458

Category: Customer Service and Administration

Locations: Toronto, ON, CA and London, ON, CA

Date: May 5, 2025

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