IT Specialist

Amsted Canada Inc; Winnipeg; On-site; CAD 55,000 - 75,000; Full time

Job summary

Amsted Canada Inc. is seeking an IT Support Specialist at our Winnipeg site. You will provide frontline support for plant and office users, devices, and conference-room tech. You’ll troubleshoot hardware, software, and network issues, while coordinating with IT teams to ensure security and uptime.

Ideal candidates have 2–5 years of Windows and end-user tech experience, AD, M365, and endpoint management familiarity. Occasional travel, after-hours support, and on-call rotations may apply.

Qualifications

• 2–5 years of experience supporting Windows environments and end-user tech.
• Strong troubleshooting across hardware, software, network, and apps.
• Experience with AD, Group Policy, M365, and device deployment.
• Basic networking including TCP/IP, DNS, DHCP; Cisco a plus.
• Printers, scanners, mobility, conference-room tech support.
• Focus on safety, security, and incident reporting.

Responsibilities

• Provide front-line IT support for plant and office users and devices.
• Diagnose and resolve hardware, software, network, and connectivity issues.
• Escalate as needed and coordinate with IT teams and vendors.
• Maintain site documentation, diagrams, and recovery information.
• Deploy and manage end-user devices following security standards.
• Assist in projects, upgrades, and plant technology deployments.

Skills

Windows troubleshooting

Active Directory

Microsoft 365

Endpoint management

Network fundamentals

Cisco switching

Customer service

Documentation

Team collaboration

Manufacturing environment

Education

Associate’s degree in IT or related field

IT certifications (Microsoft, CompTIA, Cisco, ITIL) preferred

Tools

Active Directory tooling

Microsoft 365 admin center

Endpoint management tools

Job description

• On-site
• IT
• Full-Time
• Requisition #: ITSPE009850

Description

Knowledge and Skill Requirements

• 2-5 years of experience supporting Microsoft Windows environments and end-user technologies.
• Strong troubleshooting skills across computer hardware, software, networking, and business applications.
• Experience with Microsoft Active Directory, Group Policy, Microsoft 365, endpoint management, and device deployment.
• Working knowledge of network engineering principles including basic cabling, TCP/IP, DNS and DHCP. Cisco switch/router experience is a plus
• Experience supporting printers, scanners, mobile devices, conference-room technology, and shared devices.
• Understanding of cybersecurity principles, endpoint security, access management, and incident reporting.
• Strong customer service, communication, organization, documentation, and problem-solving skills.
• Ability to prioritize work based on safety, production, security, and business impact.
• Ability to work independently while collaborating effectively with local and remote teams.
• Experience in a manufacturing or industrial environment is preferred. Occasional travel, after-hours support, and on-call participation may be required.

Principal Accountabilities:

• Service as the local IT contact, providing front-line support for plant and office users, PCs, mobile devices, printers, scanners, tablets, kiosks, conference-room technology, and business applications.
• Diagnose and resolve hardware, software, network, and connectivity issues; own incidents and service requests through resolution or confirmed handoff.
• Prioritize and communicate issues, escalating as needed to the appropriate IT team or vendor.
• Support local infrastructure and shop-floor technology in coordination with Infrastructure, Cybersecurity, and Application teams.
• Deploy, configure, maintain, inventory, refresh, recover, and securely dispose of end-user devices and other IT-controlled assets.
• Ensure systems and devices comply with company security, patching, configuration, and technology standards.
• Maintain accurate site documentation, diagrams, support procedures, knowledge articles, and recovery information.
• Participate in projects, upgrades, plant shutdowns, maintenance windows, equipment moves, and technology deployments.
• Identify recurring issues and recommend secure, simple, supportable improvements through standardization, automation, and self-service.
• Build trusted business relationships, represent the IT organization professionally, and follow all plant safety and PPE requirements.

Educational Requirements

• Associate's degree in Information Technology, Computer Science, Engineering, or a related field, or equivalent professional experience.
• Relevant Microsoft, CompTIA, Cisco, ITIL, or equivalent industry certifications are preferred.