Sports Store Lead — Customer & Ops Champion

Sporting Life; Richmond Hill; Hybrid; CAD 65,000 - 75,000; Full time

Benefits offered by this job

Health and dental benefits

Employee discounts

Hybrid work environment

Vendor Pro Deals

Career growth opportunities

Job summary

Sporting Life is a proudly Canadian sports lifestyle brand seeking an Assistant Manager to lead customer service across the store and support the Store General Manager with sales, P&L, inventory, and staff performance. The role emphasizes coaching, staff development, and maintaining high service standards in a fast-paced, hybrid environment in Canada.

Applicants should have 3–4 years of senior retail management experience, strong product knowledge, and excellent communication.

Qualifications

• 3–4 years of senior retail management experience, with P&L responsibility.
• Superior communication skills.
• Strong product knowledge and leadership.
• Ability to coach and develop staff.
• Customer service excellence.

Responsibilities

• Lead customer service across the store and ensure standards.
• Report to Store General Manager and support with sales, P&L, and inventory.
• Open/close procedures and maintain department standards.
• Provide coaching and performance feedback to staff.
• Drive sales and engagement through in-store events.

Skills

Customer service

Leadership

P&L management

Communication

Coaching/Training

Tools

POS systems

Microsoft Office

Excel

Job description

Sporting Life is a proudly Canadian sports lifestyle brand seeking an Assistant Manager to lead customer service across the store and support the Store General Manager with sales, P&L, inventory, and staff performance. The role emphasizes coaching, staff development, and maintaining high service standards in a fast-paced, hybrid environment in Canada.

Applicants should have 3–4 years of senior retail management experience, strong product knowledge, and excellent communication.