Sports Medicine Retail Associate - Full Time

Group23 Sports Medicine Inc.; Calgary; On-site; CAD 30,000 - 41,000; Full time

Benefits offered by this job

Inspiring teammates and work环境

A culture that empowers you to excel

Aflexiblegroup benefits package

The chance to grab tickets to see your

WinSport tenant discounts

Job summary

Group23 is a full-service sports medical clinic in Calgary, AB, seeking a Retail Associate to support patient-centered care and retail operations. You will help patients select braces and rehab products, manage inventory, and assist with e-commerce fulfillment within a collaborative clinical setting.

The role requires knowledge of anatomy or related fields, strong customer service, and comfort with POS systems.

Qualifications

• High school diploma required; post-secondary education or studies in kinesiology, fitness, sport, or a related field is preferred.
• 2–3 years of experience in retail, customer service, healthcare, fitness, or another client-facing environment is considered a strong asset.
• Experience handling cash, POS systems, and daily retail operations

Responsibilities

• Deliver a professional, informative, and consistent retail experience to patients and visitors.
• Assist patients in selecting braces, supports, recovery products, and rehabilitation equipment, aligning with clinician recommendations where applicable.
• Support inventory management and e-commerce fulfillment, including order processing and pickup coordination.
• Open and close the retail area, including cash handling and daily setup/tear-down
• Maintain accurate records related to sales, inventory, and transactions
• Coordinate with clinic staff to ensure smooth patient pickup experiences and timely follow-up on orders

Skills

Customer service

Communication

POS / cash handling

Inventory management

Product knowledge

Team collaboration

Education

High school diploma

Post-secondary in kinesiology/fitness preferred

Tools

POS systems

Inventory software

Job description

Sports Medicine Retail Associate - Full Time

Calgary, AB Retail Full-time Jul 24, 2026

Are you passionate about sport, movement, and helping people return to what they love? Group23 Sports Medicine is seeking a Sports Medicine Retail Associate to join our team. Working within a collaborative sports medicine clinic, you’ll help patients and athletes select braces, supports, recovery products, and rehabilitation equipment while supporting retail operations and delivering an exceptional patient experience.

This role is ideal for individuals with knowledge of anatomy, exercise, rehabilitation, sport performance, fitness, healthcare, or related fields, combined with strong customer service skills and a passion for helping people achieve their health and performance goals.

What We Offer

Join a team trusted by Calgary's best athletes and professional sports organizations, including the Calgary Flames, Calgary Stampeders, and Hockey Canada. At Group23, you’ll be a part of a dynamic, supportive environment where growth and well-being are our priority.

Some of our benefits:

• Inspiring teammates and work environment
• A culture that empowers you to excel
• Aflexiblegroup benefits package
• The chance to grab tickets to see your favourite team in action
• An environment of achievers - work atWinSport, the home of the 1988 Olympics and current home of future Olympians and enjoyWinSporttenant discounts

Position Summary

The Sports Medicine Retail Associate is responsible for delivering a seamless and professional retail and patient experience within Group23 clinics. This role supports retail operations, inventory management, and e-commerce fulfillment while assisting patients with product selection and basic brace fitting. Working closely with clinical and administrative teams, the Retail Associate ensures retail services are aligned with patient care, contributing to an efficient clinic environment and a high standard of service in support of Group23’s purpose, mission, and values.

Duties and Responsibilities

Support Group23's patient-centered care model by delivering a professional, informative, and consistent retail experience

Provide exceptional customer service to patients, athletes, and visitors in a clinical setting

Assist patients in selecting appropriate braces, supports, recovery products, and rehabilitation equipment, ensuring alignment with clinician recommendations where applicable

Assist patients with product selection, ensuring alignment with clinician recommendations where applicable

Perform over-the-counter brace fittings and provide product guidance within scope

Collaborate with physiotherapists and clinic staff to support patient care and product needs

Maintain professionalism, discretion, and confidentiality in all patient interactions

Act as a culture carrier, modelling Group23's purpose, mission, and core values

Accurately process transactions using POS systems and maintain proper documentation

Open and close the retail area, including cash handling, balancing, and daily setup/tear-down

Maintain accurate records related to sales and transactions

Support off-site or event-based sales opportunities as assigned

Inventory Management

Monitor inventory levels and advise leadership of critically low stock

Receive, organize, and restock inventory

Support inventory counts and reconciliation processes

Identify and resolve discrepancies in inventory, transactions, or orders

Provide suggestions for inventory improvements based on patient needs and sales trends

Retail Space & Product Standards

Maintain a clean, organized, and well-stocked retail space aligned with clinic standards

Develop and maintain a strong working knowledge of all clinical retail products, including braces, supports, and therapy-related items and their applications to confidently support informed recommendations

Ensure required products are available and accessible to support clinicians

Address customer concerns or elevate issues appropriately to management

Support e-commerce operations, including order processing, packaging, and pickup coordination

Ensure accuracy and timeliness of online orders

Maintain accurate records related to inventory movement and e-commerce orders

Coordinate with clinic staff to ensure smooth patient pickup experiences and timely follow-up on orders

Knowledge, Skills, and Abilities (KSAs)

Knowledge

Understanding of Group23’s purpose, values, services, and how retail supports the overall patient experience

Familiarity with privacy, confidentiality, and IPAC/OHS standards relevant to clinic-based retail environments

Working knowledge of point-of-sale systems, inventory tracking, and retail documentation

General understanding of human anatomy to support product use and over-the-counter brace fitting

Comfort with in-store and online retail operations, including order processing and product handling

Skills

Excellent verbal, written, and interpersonal communication skills, with professionalism in all interactions

Strong customer service and relationship-building skills, adaptable to different personality types

Accurate keyboarding, data entry, and record keeping, including reporting on key performance indicators

Strong planning, organization, and attention to detail in transactions, inventory, and order processing

Proficiency with POS systems and basic computer software in a fast-paced environment

Abilities

Foster a positive work culture aligned with Group23’s purpose and values

Work independently while managing daily responsibilities in a fast-paced environment

Collaborate effectively with clinical and administrative teams

Maintain high energy, enthusiasm, and a solutions-based approach to patient interactions

Maintain a high level of confidentiality and adapt quickly to new knowledge and systems

Qualifications

High school diploma required; post-secondary education or studies in kinesiology, fitness, sport, or a related field is preferred.

2–3 years of experience in retail, customer service, healthcare, fitness, or another client-facing environment is considered a strong asset.

Experience handling cash, POS systems, and daily retail operations

Knowledge of human anatomy, movement, injury recovery, exercise, rehabilitation, or sport performance gained through education, work experience, or personal involvement would be beneficial for success in this position.

Training in privacy for healthcare environments, POS systems, and product/brace fitting provided upon hire

Police Information Check required upon hire and as requested

About Us

Group23 is a full-service sports medical clinic offering timely assessment, diagnosis, treatment planning, and rehabilitation of sport and exercise-related health conditions. We believe patients are more than their symptoms. We believe in a biological, psychological, social, and spiritual approach to care. Through our unique Patient Health Journeys, we will be with our patients every step of the way!

Group23 does not consider itself just another sport medicine clinic. To that end, we feel strongly that a critical starting point for all our workers is that they agree with and are excited by our core purpose and mission. We want everyone to believe that sport medicine at Group23 can and will be done better than anywhere else in the province.