Sports Lounge and Deli Server

550_Niagara_Complex_Services Complex Services; Hamilton; On-site; CAD 22,000 - 28,000; Full time

Job summary

Niagara Casinos is hiring for a Sports Lounge/Deli Server on a fixed-term contract at Casino Niagara in Ontario. The role requires flexibility to work across outlets, strong guest service and upselling abilities, and knowledge of POS systems.

Training and certification in Smart Serve are expected. The ideal candidate has relevant server experience, OSSD or equivalent, and can thrive in a fast-paced, 24/7 environment.

Qualifications

• OSSD or equivalent as recognized by the Ministry of Education
• 2 years Bartender or Server experience
• Smart Serve certification
• Excellent communication skills, verbal and written
• Strong organizational and multitasking skills
• Proficiency in using Micros software

Responsibilities

• Interchange between serving and hosting at Grab ’n Go/Deli or Overtime Sports Lounge as needed
• Evaluate patrons' preferences and upsell when appropriate
• Clear and reset tables for guests promptly
• Maintain a clean, organized, and stocked section including inventory control
• Provide exceptional customer service and speed of service
• Know products, prices and specials
• Operate POS, Open Table, bar tools and equipment
• Build the company reputation through trust and guest loyalty
• Show respect and consideration for others at all times
• Work as one team for business success
• Stand and walk for extended periods; move equipment as needed
• Be aware of promotions and activities at casino properties
• Perform any other duties as assigned
• Support a 24/7 operation

Skills

Excellent communication

Organizational skills

Multitasking

Proficiency with Micros software

Education

OSSD or equivalent

Tools

Micros software

Job description

Fixed Term (Fixed Term) There are some GREAT PEOPLE out there... we should know we hire them! IF YOU ARE AN EXISTING EMPLOYEE, PLEASE NAVIGATE TO THE INTERNAL JOB POSTING USING THIS LINK: https://www.myworkday.com/mohegan/d/inst/1$9925/9925$13373.htmld SPORTS LOUNGE/DELI SERVER

Contract $17.81

Application Deadline: September 13, 2026

Do you have a passion for working in a fast paced, team oriented environment? Are you enthusiastic about providing each guest with an unforgettable encounter? Are you a conscientious professional who focuses on the smallest details in order to ensure the highest standards of service? If you would like to be on a team of Great People delivering great service, we may have just the opportunity for you.

The job involves:

• Able to fluidly interchange between serving and hosting at various outlets (Grab ‘n Go/Deli or Overtime Sports Lounge), when needed
• Evaluate a patron's preferences and make suggestions, upselling when appropriate
• Responsible for clearing and resetting for guests in a timely manner
• Responsible for maintaining a clean, organized and stocked section, this includes inventory control of necessary supplies and goods
• Provides exceptional customer service to our guests; always looking to find the fix, make it right and provide speed of service
• Sound knowledge of available products, including prices and specials
• Proficient with the use of POS, Open Table, bar tools and equipment
• Builds company reputation through earning trust and loyalty of guests
• Demonstrates respect, regard and consideration for others at all times
• Works as one team for the success of the business
• Ability to stand and walk for extended periods of time, move equipment and other items as needed
• Thorough knowledge of all activities and promotions occurring at our casino properties
• Any other duties as assigned
• Flexibility to support a 24/7 operation

The ideal candidate has:

• O.S.S.D or equivalent as recognized by the Ministry of Education
• Minimum 2 years Bartender or Server experience
• Proven food and beverage service skills in a quick service, high volume restaurant
• Smart Serve certification
• Excellent communication skills, verbal and written
• Strong organizational and multitasking skills
• Proficiency in using Micros software

We thank all applicants for their interest, however, only those selected for an interview will be contacted

We confirm that we do not use AI in screening of applicants, and this position is an existing vacancy.

Niagara Casinos is committed to creating an accessible and inclusive environment by providing equal opportunity to candidates of all abilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

Knock, knock. Hear that sound? That's opportunity and it's at Niagara Casinos.

Since opening its doors on December 9, 1996, Casino Niagara has been non-stop excitement in the heart of the Niagara Tourism area.

Just 8 years later, Fallsview Casino resort opened to the public on June 10, 2004.

Built on a cliff overlooking the world-famous Horseshoe Falls, Fallsview Casino Resort is the largest and most elegant gaming resort facility in Canada.

This world class gaming and entertainment facility is the crown jewel in Niagara's stunning array of wonders.

At Niagara Casinos we pride ourselves and strive to create a culture for our associates that demonstrate our values every day.

We believe that the differences and unique qualities in people should be celebrated and encouraged.

Every employee that works here should feel valued, respected and accepted.

At Niagara Casinos, EVERYTHING we do is Customer Service.