Specialty Services and Programs (Rental and Ticket Staff) - Ski Hill

Greater Sudbury; Greater Sudbury; On-site; CAD 26,000 - 28,000; Part time

Job summary

The City of Greater Sudbury is seeking Contract Part Time Specialty Services and Programs staff for Ski Hill to provide front-line customer service and assist the Lead in delivering and operating programs efficiently.

Responsibilities include handling payments, setting up rental gear, basic ski tuning, supervising activities, and helping manage staff across sites while ensuring safety and customer satisfaction. Evening and weekend work required.

Qualifications

• Successful completion of Secondary School (Grade X) Education.
• Must hold current CPR and First Aid Certificate for designated programs/services.

Responsibilities

• Provide excellent customer service to all clients.
• Assist in supervision of activities and behaviour of participants to ensure rules are followed.
• Handle cash and verify waiver rental forms.
• Provide support and leadership to Program staff at all sites.
• Assist in administrative details of program organization (cash reports, sales receipts, inventory).
• Assist in supervision, training and scheduling of staff as required.
• Maintain and protect materials and equipment on site, including inventory.
• Set up rental equipment and maintain it (tuning, waxing, repairs).
• Ensure cleanliness of building and work area.
• Develop working knowledge of Safety Manual and Provincial Legislation.
• Perform other related duties as required.

Skills

Customer service

Cash handling

Interpersonal skills

Time management

Education

Secondary School

CPR & First Aid

Tools

Ski tuning equipment

Basic tools (wrench, hammer, screwdriver)

Job description

Job Title Specialty Services and Programs (Rental and Ticket Staff) - Ski Hill

Section: Recreation Services
Division:Parks and Recreation Services
Department:Community Services
Initial Reporting Location: Adanac Ski Hill

Job Status:Contract Part Time positions
Estimated Probable Duration:November 14, 2026 to March 26, 2027 (weather permitting)
Number of Vacancies:12
Union Affiliation: Non union
Hours of Work: Up to 48 hours bi-weekly
Shift Work Required:Yes (days/afternoons/weekends)
Range of Pay: Group 2 - $19.11 to $19.37 per hour (subject to review*)

The start date will follow the selection process.

A Volunteer Sector check is required for this position and will be requested by the Hiring Manager should you be the candidate of choice. Please do not submit your volunteer sector check with your application.

Main Function: Provide front-line customer service and assist Lead, Services and Programs in the delivery and efficient operation of the designated program or service.

Characteristic: Under the general supervision of the Designated Supervisor and the direct supervision of the Lead, Programs and Services.

1. Provide excellent customer service to all clients.
2. Assist in the supervision of the activities and behaviour of the public to ensure that all participants abide by the rules and regulations of the program or services.
3. Handle cash and other forms of payment as required. Verify waiver rental forms are completed.
4. Provide support and leadership to all Program staff at all sites of program.
5. Assist in the administrative details of program organization to ensure effective program management and customer service (e.g. prepares cash reports, verify sales/cash receipts, review inventory reports).
6. Assist in the supervision, training and scheduling of staff as required.
7. Maintain and protect the Section’s materials and equipment on site, including inventory.
8. Set up rental equipment. Adjust, tune, wax, repair and maintain rental equipment.
9. Ensure cleanliness of the building and work area (e.g. keep area free of obstructions, put rental equipment away).
10. Develop and maintain a thorough working knowledge of CGS's Safety Manual and the applicable Provincial Legislation listed therein.
11. Perform other related duties as required.

Note: The above duties are representative of a typical position and are not to be construed as all inclusive.

Qualifications

Education and Training:

• Successful completion of Secondary School (Grade X) Education.
• Must hold current CPR and First Aid Certificate for designated programs/services.

Experience:

• Six (6) months up to and including twelve (12) months of related experience.

Knowledge Of:

• Creative and recreational activities related to program or service.
• For Ski Hills – Tuning and adjusting ski and snowboard equipment.

Abilities To:

• Demonstrate excellent organizational skills.
• Demonstrate ability to deal with a variety of user groups.
• Demonstrate effective interpersonal and communications skills when dealing with the general public and staff.
• Motivate and supervise Staff.
• Understand and meet the needs of customers.
• Deal with the public in a courteous and effective manner.
• Work and act independently and use initiative when required.
• Work evenings and weekends if applicable.
• For Ski Hills - Wax, sharpen and repair base and adjust bindings on ski equipment.
• Demonstrate ability to work with basic tools (e.g. wrench, hammer, screwdriver).

Personal Suitability:

• Mental and physical fitness to perform essential job functions.

Language:

• Excellent use of English; verbally and in writing.
• French verbal skills an asset.

Other Requirements:

• Provide, at own cost, a Criminal Records Check for designated positions.

*Subject to review: The group level and salary range are preliminary and will be confirmed following completion of the formal job evaluation review, in accordance with the City’s salary administration procedures.

All applicants are thanked for their interest in this position. Only those selected for an interview will be contacted. If contacted, and you require a disability related accommodation in order to participate in the recruitment process you must advise the Hiring Manager.

Live outside Canada or new to Canada? The City of Greater Sudbury is dedicated to maintaining a fair, inclusive, and equitable work environment and our City welcomes qualified applicants from anywhere. To learn more about working in Canada, visit this webpage: Applicants Living Outside of Canada (greatersudbury.ca)

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