Service and Program Staff - Ticket Staff - Lively Ski Hill

Greater Sudbury; Greater Sudbury; On-site; CAD 24,000 - 27,000; Part time

Job summary

Greater Sudbury is seeking a Service and Program Staff - Ticket Staff at Lively Ski Hill to provide front-line customer service and support the delivery of recreation programs. This contract part-time role reports to the Assistant Manager of Arenas and related coordinators.

The position involves ticket sales, cash handling, and ensuring compliance with CGS rules, with shift work including days, evenings, and weekends. Must have some secondary education and CPR/First Aid certification.

Qualifications

• Successful completion of some secondary school education and a minimum age of fourteen (14) years.
• Must hold current CPR and First Aid Certificate for designated programs/services.

Responsibilities

• Provide excellent customer service to all clients.
• Handle cash and other forms of payment as required.
• Maintain a clean work area as per regulations, standards and best practices.
• Enforce service/program rules established by City of Greater Sudbury.
• Handle public complaints within pre-set parameters.
• Perform other related duties as required.

Skills

Customer service

Cash handling

Communication skills

French asset

Education

Secondary school education

CPR and First Aid Certificate

Job description

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Job Title Service and Program Staff - Ticket Staff - Lively Ski Hill

Section: Recreation Services
Division: Parks and Recreation Services
Department: Community Services
Initial Reporting Location: Lively Ski Hill

Job Status: Contract Part Time position
Estimated Probable Duration: November 14, 2026 to March 26, 2027 (weather permitting)
Number of Vacancies: 1
Union Affiliation: Non union
Hours of Work: Up to 48 hours bi-weekly
Shift Work Required: Yes Yes (Days/Evenings/Weekends)
Range of Pay: Group 1 - $19.11 per hour

A criminal record check is required for this position and will be requested by the Hiring Manager should you be the candidate of choice. Please do not submit your criminal record check with your application.

Main Function

Reporting to the Assistant Manager of Arenas and/or Co-ordinator of Events and Administration or the Recreation Coordinator and under the day-to-day direction of the Arena Maintenanceperson Lead Hand and/or Lead, Services and Programs, this position is responsible to provide front-line customer service in a designated leisure program and/or services.

Objectives

1. Deliver front-line customer service to participants and facility users by providing information, processing transactions, and supporting the effective delivery of programs and services.
2. Support the safe and efficient operation of recreational facilities and programs by maintaining work areas, monitoring compliance with established procedures, and promoting the proper use of equipment and facilities.

Duties

1. Provide excellent customer service to all clients.
2. Ensure that users of the service/program comply with the rules established by City of Greater Sudbury (CGS).
3. Ensure the proper and safe use of all equipment, materials and facility.
4. Handle cash and other forms of payment as required.
5. Handle public complaints within pre-set parameters.
6. Maintain a clean work area as per regulations, standards and best practices.
7. Advise supervisor of any problems arising from delivery of service or operation of program.
8. Develop and maintain a thorough working knowledge of the City’s Health and Safety policies and the applicable provincial legislation listed therein.
9. Perform other related duties as required.

Note: The above duties are representative of a typical position and are not to be construed as all inclusive.

Qualifications

Education and Training

• Successful completion of some secondary school education and a minimum age of fourteen (14) years, in accordance with the Employment Standards Act (ESA), are required.
• Must hold current CPR and First Aid Certificate for designated programs/services.

Experience

• Up to six (6) months of related experience.
• For Ticket Sales and Cashier - experience with handling cash, balancing reports and Ticket Sales system an asset.

Knowledge Of

• Best practices within areas of responsibility.
• For Ticket Sales and Cashier - advanced mathematical and computer skills

Abilities To

• Demonstrate excellent organizational skills.
• Demonstrate ability to deal with a variety of user groups.
• Demonstrate effective interpersonal and communication skills when dealing with the general public and staff.
• Deal with the public in a courteous and effective manner.
• Demonstrate attention to detail.
• Work evenings and weekends if applicable.

Personal Suitability

• Ability to perform the essential duties of the position.
• Demonstrated reliability, professionalism, and accountability in meeting job responsibilities.

Language

• Excellent use of English; verbally and in writing.
• French verbal skills an asset.

Other Requirements

• Provide, at own cost, a Criminal Reference Check for designated positions.

We must receive your resume before 11:59 p.m. on Thursday, October 15, 2026.For those providing a French language resume, please also include an English version.

Live outside Canada or new to Canada?

The City of Greater Sudbury is dedicated to maintaining a fair, inclusive, and equitable work environment and our City welcomes qualified applicants from anywhere. To learn more about working in Canada, visit this webpage: Applicants Living Outside of Canada (greatersudbury.ca)

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