Spécialiste, Services Client

Jobtailor; Mississauga; On-site; CAD 45,000 - 65,000; Full time

Job summary

Jobtailor in Mississauga, ON is seeking a results-driven Sales Support professional to aid the Business Development team with lead generation, appointment setting, and closing activities. You will manage prospecting campaigns, follow-ups, and maintain accurate CRM records in Salesforce.

The ideal candidate has 2 years of sales/telemarketing experience, proficiency in Microsoft Office, and Salesforce familiarity.

Qualifications

• 2 years sales or telemarketing experience, ideally in finance/tax.
• Proficient with Outlook, Excel and Word.
• CRM experience; Salesforce preferred.
• Able to communicate with clients in person, email and phone.
• Occasional after-hours calls across different time zones.

Responsibilities

• Support BD Directors with lead generation, appointment setting, and follow-ups.
• Arrange meetings for Directors with prospective clients.
• Enter customer information into Salesforce.
• Maintain leads list and follow up with them.
• Assist sales teammates with meetings and calls.
• Report prospect status to the Client Services Team Leader.
• Stay current on Ryan's products/services and industry developments.
• Collaborate to create and manage sales campaigns.

Skills

Lead Generation

Sales Closing

Salesforce Proficiency

Microsoft Excel

Telemarketing Experience

Tools

Salesforce

Microsoft Outlook

Microsoft Excel

Microsoft Word

Job description

• Support Business Development Directors and Principals with lead generation, appointment setting, sales closing, follow-up and monitoring of business development matters.
• Ensure prospect priorities are handled appropriately and in a timely manner.
• Report proactively on prospect status to the Client Services Team Leader.
• Make outgoing customer and cold calls to sell products and services.
• Arrange meetings for Directors and Principals with prospective clients.
• Enter customer information accurately and efficiently into Salesforce.
• Maintain a list of potential leads and follow up with them.
• Assist sales colleagues with arranging customer meetings and sales calls.
• Contact customers in response to correspondence or feedback.
• Maintain thorough and current knowledge of Ryan's products and services and industry developments.
• Work closely with the Business Development team to create and manage sales campaigns.

Requirements

• 2 years sales or telemarketing, ideally in a role selling to the finance and tax teams.
• Understanding of Microsoft tools including Outlook, Excel and Word.
• Use of CRM tools, ideally Salesforce, is an advantage.
• Ability to interact with employees and clients in person and via email and telephone.
• Ability to accommodate occasional out-of-hours calls across different time zones.

Core Competencies

Demonstrates strong capabilities in lead generation, appointment setting, and sales closing, with a focus on maintaining accurate customer information in Salesforce. Proficient in utilizing Microsoft tools and CRM systems to support business development efforts effectively.

Highest-signal resume keywords

• Lead Generation
• Sales Closing
• Salesforce Proficiency
• Microsoft Excel
• Telemarketing Experience

Hard Skills

• Lead Generation
• Sales Closing
• Telemarketing
• Customer Follow-Up
• Sales Campaign Management

Soft Skills

• Effective Communication
• Interpersonal Skills
• Proactive Reporting
• Time Management

Industry Keywords

• Business Development
• Finance
• Tax
• Client Services

Tools & Technologies

• Salesforce
• Microsoft Outlook
• Microsoft Excel
• Microsoft Word