Specialist, Product & Process

BCAA; British Columbia; Presencial; CAD 86 000 - 107 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Wellness account

Flexfits Benefits Program

Health care spending account

Pension plan

Resumo da oferta

Evo Car Share, part of BCAA, is seeking a Specialist, Product and Process to support the Senior Manager in day-to-day issues and project delivery. You will help develop EVO’s products and services, translate data into insights, and drive improvements across processes and platforms.

You will thrive in a fast-paced environment, learn new systems quickly, and mentor others while coordinating with stakeholders to achieve growth and operational excellence.

Qualificações

• University degree in a relevant field and experience in operations, product management, or consulting.
• Strong analytical and data translation skills with ability to drive improvements.
• Proven customer service orientation and ability to work with multiple stakeholders.

Responsabilidades

• Foster an engaging work environment and promote change management while ensuring safety.
• Collaborate with Evo Team and stakeholders to achieve business objectives and support training.
• Lead troubleshooting for Evo services to ensure exceptional customer satisfaction.
• Track production issues, prioritize tasks, and coordinate communications.
• Coordinate marketing campaigns, configurations, and operational processes for Evo products.

Conhecimentos

Customer service

Data analysis

SQL basics

MS Office

Team player

Problem solving

Stakeholder communication

Operations

Product management

Process improvement

Formação académica

Bachelor's degree in Business Administration, Product Management, or Computer Science

Ferramentas

CRM systems

SQL

MS Office

Descrição da oferta de emprego

About the Role

Be part of the evolution of car sharing built for British Columbians. Created by BCAA, Evo Car Share is the next generation of mobility, providing Members with the freedom to explore BC and get from here to there with room for their friends and their gear. BCAA has been recognized for the last five years as a Top Employer. Joining Evo means joining one of the most trusted organizations in BC. If you want to make a difference and shape the future of BC’s car sharing economy, join our Evo team. Snag this opportunity as a Specialist, Product and Process with our Evo Car Share Team. As a Specialist, Product and Process, you will support the Senior Manager, Product and Process to navigate day to day issues, engage and deliver in projects, and investigate on the development of EVO’s products and services. Being a key member of the product department, you bring an enthusiastic and innovative mindset, which will support business objectives towards growth and expansion alongside.

Who you are

Exceptional creative thinking and communication skills with a natural ability to establish effective working relationships across all levels of stakeholders. You’re dedicated to providing an exceptional customer service experience. You can mentor and inspire others to create an engaging work environment and deliver exceptional member experiences. You love learning about the evolution of the car sharing space in BC and continuously seek out areas to implement improvements. You can translate complex data and metrics and share your insights. A fast-paced environment with complex projects, changing priorities and competing deadlines is no problem for you. You’re a problem solver. Organized yet flexible, you thrive in a workplace where things may change in an instant. You’re able to quickly learn and master operational platforms, CRM systems, and business tools, serving as a subject matter expert and key resource for software-related questions, issues, and process improvements across Evo.

Responsibilities

• Foster an engaging work environment by promoting motivation, trust, and integrity, while championing change management and ensuring workplace safety and security.
• Collaborate with Evo Team members and stakeholders to achieve business objectives, participate in team building activities, and contribute to training, onboarding, and staff development initiatives.
• Execute responsibilities and decisions with a member‑centric approach, actively seeking opportunities to go the extra mile, and leading troubleshooting efforts for all Evo services to ensure exceptional customer satisfaction.
• Track and prioritize production issues, coordinating communication and identifying escalations.
• Coordinate and execute marketing campaigns, administrative activities, and business configurations supporting Evo products and services, including campaign setup, product configuration updates, operational processes, and related business initiatives.
• Collaborate with the BCAA Mobility Tech team and external vendors to support technical projects, system enhancements, issue resolution, testing activities, and ongoing platform improvements.
• Analyze market competitors, identify new business needs, and propose enhancements to increase departmental efficiencies, while assisting in streamlining workload and automating processes to improve overall productivity alongside.
• Collaborate in defining Business Requirements, creating user stories, and leading User Acceptance Testing (UAT) and product testing under the guidance of the Senior Manager, Product & Process.
• Develop Policy and Procedure tools, conduct general training on car sharing applications, and plan training sessions for system updates, ensuring alignment with team members' needs.
• Contribute to the creation of Standard Operating Procedures (SOPs) and training materials, analyze interdepartmental processes for improvement, and represent the Senior Manager, Product and Process in meetings and projects when required.

What you bring

• Minimum of 2-4 years of relevant experience in operations, product management, and consulting.
• University Degree in a relevant field (e.g. Business Administration, Product Management, Computer Science).
• Clean BC Driver License Class 7 or better.
• Proficient in MS Office (Word, Excel, PowerPoint, Outlook).
• A keen eye for detail and demonstrated abilities working in a fast‑paced technical environment.
• Cohesive team player and team builder with the ability to cultivate trust, lead through reliability and accountability, and drive outcomes with a strong sense of urgency as both a teammate and project partner.
• Strong attention to detail, with the ability to translate business needs into clear, concise, and comprehensive requirements while considering all aspects of the product, user experience, and operational impact.
• Ability to analyze and interpret complex data, perform basic SQL queries, and provide technical support across business systems, file formats, and operational tools.
• Experience in the shared mobility industry is considered an asset.

Salary and Bonuses

The salary range for this position is $85,801.08 to $107,251.32 and is determined via job‑related knowledge, skills, experience, certifications, market demand and internal equity. In addition to base salary and BCAA benefits, this position is eligible for a performance bonus target of 9%, with the opportunity to earn up to 15%.

Benefits and Perks

• Wellness account and Flexfits Benefits Program to meet your unique lifestyle needs and a health care spending account to keep your body, mind and soul thriving.
• Competitive rewards package that includes salary, performance bonus programs, pension plan as well as other perks and programs to help build your personal wealth.
• Become a BCAA member, with access to the great deals and discounts that go along with it.

Company Culture

Every day, our team members get to make a difference in the lives of British Columbians, our BCAA Members and their communities. Having that kind of impact is exciting, positive, and contagious. At Evo Car Share, we pride ourselves on empowering our team members to do great work. We enthusiastically support all learning and growth opportunities. Career advancement and personal development programs are available to help you reach your full potential, no matter what that means to you.

Additional Information

BCAA is an Equal Opportunity Employer, committed to providing accessible, inclusive employment. We have a long-standing partnership with the Presidents Group which strives to increase employment opportunities for people living with disabilities, and champion accessible employment in BC. If you need personalized support through application and recruitment, please contact [e-mail].

Together, Let's Move BC Forward BCAA serves 1 in 3 BC households with industry‑leading protection and mobility solutions, including BCAA Home, Car and Travel Insurance, Evo Car Share, Roadside Assistance and full auto repair at BCAA's Auto Service Centres across the province. BCAA also has a long history of keeping our roads safe and giving back in ways that improve the lives of British Columbians and communities throughout our province. At BCAA, we are a purpose led organization, where we maximize Member value while passionately supporting our team members, our communities, and our planet. Our Vision is to be the most trusted organization in British Columbia, absolutely famous for doing the right thing. We bring peace‑of‑mind to our Members so they can enjoy life more. Our amazing service creates uniquely memorable experiences and ignite unparalleled loyalty. We have been awarded top employer status for several years in a row as one of the best places to work for those who value integrity, teamwork and sustainability. Each of us grows personally and professionally by doing engaging work with inspiring colleagues.